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}

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        "content": "充電コネクタが抜けにくい場合は、まず以下の手順をお試しください。\n\n1. **充電が停止していることを確認**\n   充電中でしたら、アプリから「チャージストップ」で充電を停止し、「充電コネクタを抜いてください」と表示された状態にしてください。\n\n2. **リリースボタンを押しながら抜く**\n   コネクタのリリースボタンをしっかり押したまま、やや力を入れて**垂直に**引き抜いてください。車種によっては充電口が硬い場合があります。\n\n3. **それでも抜けない場合**\n   一度奥まで差し込み直してから再度お試しいただくか、PowerXまでご連絡ください。\n\nなお、充電器本体のLEDが赤く点灯している、またはエラーコードが表示されている場合は、本体の赤いボタン（非常停止）を押してLEDが消灯してからコネクタを抜き、抜けたら赤いボタンを右へ軽く回して元に戻すという別の手順になります。\n\n現在、充電は停止していますか？また、充電器のLEDの色や表示されているエラーコードがあれば教えてください。状況に応じてより具体的なご案内をいたします。\n\n（参考：公式ヘルプ「充電用コネクタが車両から抜けません。」 https://support-evcs.power-x.jp/hc/ja/articles/23459052214297）"
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        "content": "はい、発行できます。用途によって方法が異なります。\n\n**充電料金の領収書（アプリから発行）**\n1. アプリの予約一覧から該当の予約をタップすると、ご請求金額の画面が表示されます。\n2. 画面下部の「領収書発行」ボタンを押し、メールアドレスを入力してください。\n3. 領収書が「@stripe.com」のアドレスからメールで届きます。\n\n※ 領収書は、予約時間終了後にしばらく経つと発行可能になります。\n\n**PowerX First会費の領収書**\n決済完了済の会費の領収書が必要な場合は、カスタマーサポートまでお問い合わせください。発行手続き後、「@stripe.com」のメールアドレスより送付されます。月払いなどで複数の領収書が必要な場合は、決済年月を指定してお問い合わせください。\nなお、アカウント＞設定＞メールアドレス認証を事前に完了しておくと、よりスムーズにご案内できます。\n\n**宛名付きの領収書をご希望の場合**\n一般利用の決済に関する領収書を宛名付きで発行ご希望の方は、送付先メールアドレスをご記入の上、弊社問合せフォームよりご連絡ください。"
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}

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    "Report shared with relevant department and dealers to prevent recurrence",
    "Cannot extend reservation slot",
    "No penalty for missed charging time",
    "Speak to store employee if it happens again",
    "Will strengthen countermeasures"
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}

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    "Errors 243/244 may mean vehicle hasn't granted charging permission",
    "Move to opposite charger and retry",
    "If that fails, use another station"
  ]
}

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}

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}

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    "会費なし・従量課金・一般エコノミー¥65/kWh",
    "一般利用は利用30分前から予約可能",
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}

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}

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        "content": "お問い合わせありがとうございます。半額キャンペーン／割引を期待してご利用いただいたにもかかわらず、割引されず通常料金が請求された件について、以下のとおりご案内いたします。\n\n**割引の仕様について**\n本キャンペーンの割引額は、40～50円（kWh単価）です。つまり、割引は1kWhあたり40～50円を差し引く形で適用される仕様となっており、請求額はこれに基づいて算出されています。ご確認のうえ、ご理解いただけますと幸いです。\n\n**ご不明点が残る場合**\n請求額についてご納得いただけない場合は、ご利用日時と請求額を確認のうえ、折り返しご連絡いたします。また、公式サイトのお問い合わせフォームから詳細をお送りいただくことも可能ですので、ご希望の方法をご選択ください。\n\n**ご注意**\nキャンペーンの内容は時期によって変更される場合があります。最新情報は公式サイトにてご確認ください。"
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}

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    "解約はアプリ→アカウントから「自動更新を停止する」で可能"
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}

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    "前後の予約のための充電準備時間",
    "設備メンテナンス（遠隔実施・作業員不在の可能性）",
    "しばらくしてから別の拠点を試すよう案内",
    "特定拠点のみ利用不可の場合の説明",
    "ヘルプページURLの記載"
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}

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    "赤いボタンを右へ軽く回して元の位置に戻す手順",
    "リリースボタンを押しながら左右に揺らして引き抜く代替方法"
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}

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    "更新前個人カード変更→自動更新→会社カード変更→継続利用の手順",
    "自動更新停止し期限切れ後に1〜4を繰り返す代替方法",
    "検討を促すクローズ"
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}

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    "充電器本体側の不具合の可能性",
    "確認後、原因判明次第折り返し連絡する旨"
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}

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    "キャンセル予約の時間終了まで支払い処理が完了せずカード変更不可の仕様",
    "時間経過後も解決しない場合の再問い合わせ指示"
  ]
}

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        "content": "No — if you don't charge, you won't be billed for charging. Here's how it works:\n\n- **Pay-as-you-go:** Charging fees are based only on the kWh you actually charge. No charging, no charging fee. (Sources: /sources/en/runbooks/billing.md, CS-019; /sources/en/runbooks/charging-use.md, CS-054)\n- **Watch out for the pre-authorization hold:** When you confirm a reservation, PowerX places a temporary authorization hold on your card to verify it. Some card companies send a notification for this, but it is **not** an actual charge. If you cancel or don't charge, the hold is released — typically within about an hour after cancellation. (Official Help Center article \"充電終了後にカード会社から身に覚えのない請求通知が届きました\", updated 2026-06-20: /sources/ja/public-help/articles/24625279158553.md)\n- **No mandatory membership fee:** As a first-time user, you can register as a general member and use the chargers for free until you actually charge. PowerX First is an optional paid membership with discounted rates — you only pay for it if you choose to join. (/sources/en/runbooks/charging-use.md, CS-061)\n\nSo in short: scanning the QR or making a reservation alone won't cost you anything. If you ever see a charge on your statement that you don't recognize, check the final amount in the app's billing screen, and contact us if it looks wrong."
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    "Move to opposite DU1/left charger and try",
    "When one side won't start the other usually charges normally",
    "If it still won't work contact us"
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}

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        "content": "IONIQ5での充電出力の不安定さ、ご不便をおかけし申し訳ございません。御社側からのアプローチも含め、以下の通りご案内いたします。\n\n**出力が変動する主な要因**\n- 車両側の受け入れ電力（受電容量）\n- 外気温・充電器本体の温度による自動制限\n- SOC（充電率）の上昇に伴う出力低下（これは一般的な挙動です）\n\nなお、出力は会員種別（PowerX First／一般）や料金メニューによる差はございません。また料金は充電した電力量に応じた従量課金制のため、出力が低い時間帯があっても時間的に不利になることはございません。\n\n**当社側での対応**\nお客様IDで該当セッションの充電状況の詳細（機器エラーの有無など）を確認し、社内の担当部署へ連携して調査いたします。再発時は、コネクタがロックされるまで確実に差し込まれているか、車両設定、電源OFFを今一度ご確認のうえ、以下の詳細をお知らせいただけますと原因究明に役立ちます。\n\n- お客様ID\n- 車種・車両情報\n- 充電日時・拠点・左右（DU1/DU2）\n- LEDの色・エラーコード・アプリや車内の表示内容\n\n**参考：公式ヘルプ**\n- 充電出力はどのくらいですか？ https://support-evcs.power-x.jp/hc/ja/articles/23123162280473\n- HP等に記載されている充電出力より低いようなのですがなぜですか？ https://support-evcs.power-x.jp/hc/ja/articles/23459356662809\n\nご不明点や再発時の詳細がございましたら、お気軽にお知らせください。\n\n（根拠: /sources/ja/runbooks/charging-troubleshooting.md CS-144・CS-131、/sources/ja/runbooks/compatibility.md CS-112、/sources/ja/public-help/index.md）"
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          "toolDescriptions": [
            {
              "name": "read",
              "description": "Read specific files under /sources after search tools identify relevant paths. Use offset/limit for large files and cite /sources paths when useful."
            },
            {
              "name": "bash",
              "description": "Run shell commands inside the read-only Mirage /sources filesystem when a compact pipeline is materially better than native tools. Do not attempt writes or access outside /sources."
            },
            {
              "name": "grep",
              "description": "Search /sources for exact terms, Japanese phrases, product names, dates, IDs, or headings. Prefer grep before reading large files."
            },
            {
              "name": "find",
              "description": "Find source files or directories under /sources by name or glob when the relevant document is unknown."
            },
            {
              "name": "ls",
              "description": "List directories under /sources to understand corpus structure before choosing files to read."
            }
          ],
          "skills": [],
          "skillDiagnostics": [],
          "skillMode": "catalog",
          "forcedSkillName": null,
          "dataSourceRevision": {
            "id": "r-msx3eagv-8ec69223d49a4e018475c8de762d4fa3",
            "contentHash": "89a129feb0052ba6b919c547a4864bcb9cb3cfeb22408ea2376a45bbfbcfa164",
            "fileCount": 168
          },
          "warnings": []
        },
        "stopReason": "stop"
      }
    }
  },
  "constraintViolations": [],
  "coveredPoints": [
    "Apology for unstable output",
    "Output affected by vehicle acceptable power and auto-limits from ambient/unit temperature",
    "No device error found under user ID",
    "Will review charging details by customer ID and coordinate internally",
    "Recurrence guidance: connector lock, vehicle settings, power-OFF"
  ]
}