出力

Short answer: that notification is almost certainly a **card authorization hold (pre‑authorization / 与信)**, not an actual charge — and the held amount is released or refunded automatically.

What's happening
- PowerX's payment system first secures a credit authorization when your reservation is confirmed, then settles the real amount after charging ends. This is done to avoid payment failures (e.g., insufficient remaining credit).
- Some card issuers send a notification at the moment the authorization is placed, even though nothing has actually been billed.
- The hold amount is based on the charging menu and the reservation time slot you selected, so it can look much larger than your actual usage.

What gets refunded, and when
- **Charging completed:** once the reservation end time passes and the charging fee is finalized, only the actual charging fee is captured from the held amount and the remainder is refunded. This is normally processed within about **1 hour after the reservation end time**.
- **Reservation cancelled:** the **full amount** is refunded, normally within about **1 hour of cancelling**.
- **No charging took place:** no charge is incurred, and the hold is released later.
- If a withdrawn amount still shows on your statement, a refund transaction is processed afterwards, so it will be corrected.

What to do
1. Check the final amount in the app's reservation list / statement screen after your reservation ends — that is the amount you actually pay.
2. If the final amount looks wrong, or if a charge stays on your statement without a corresponding refund, contact PowerX customer support and we'll check it.

One caveat: I can't see your account, so I can't confirm that a refund has been processed for your specific reservation — the timings above are the standard processing windows.

References: /sources/ja/public-help/articles/24625279158553.md:20-44 and /sources/ja/public-help/articles/40567501317657.md:20-21 (official Help Center, updated 2026-06-20); /sources/en/runbooks/billing.md:81, 100-101.

判定 / レビュー

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  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
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    },
    "total": 25,
    "reasons": [
      "All key points covered: authorization hold, settlement on actual usage, card notification of hold, difference not charged",
      "Reference to article 40567501317657 present (same ID as expected URL)",
      "Adds useful context on timing and next steps without contradicting key points",
      "Appropriate caveat about inability to confirm specific account status"
    ],
    "missing_points": [
      "Expected URL format not shown verbatim; article ID referenced via file path instead"
    ],
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      "Expected URL format not shown verbatim; article ID referenced via file path instead"
    ],
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      "Authorization hold (pre-authorization) placed on card",
      "Settlement based on actual amount used after charging ends",
      "Card companies may notify of authorization hold",
      "Only actual usage charged; difference refunded/not charged",
      "Reference to pre-authorization help article"
    ],
    "constraint_violations": [],
    "notes": "All required key points semantically covered. Reference article ID matches expected URL."
  },
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  "manualScore": null,
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  "finalScore": 5,
  "finalVerdict": "pass"
}

出力

ご安心ください。予約直後に届いた通知は、実際のご請求ではなく、クレジットカードの与信枠確保（オーソリ／事前承認）によるものです。

PowerXでは、決済システムの関係上、予約が確定した時点でまず与信枠を確保し、充電が終了して料金が確定してから精算する仕組みをとっております。カード会社によってはこの与信枠確保の時点で利用通知が届きますが、この段階では請求は発生しておりません。

その後の精算は、以下のとおりです。

- 予約時間が終了して充電料金が確定すると、確保していた金額から実際の充電料金分だけを徴収し、残りは返金します。この処理は予約時間終了後、1時間以内を目安に行われます。
- 予約をキャンセルされた場合は全額を返金します。こちらもキャンセル後1時間以内を目安です。
- 明細に引き落とし金額が残ったように見える場合も、後日返金処理が行われます。返金処理がされると、ご利用明細には「返金」と記載されます。

最終的なご利用金額は、アプリの明細画面でご確認ください。予約時間終了から1時間以上経過しても実際の充電料金と明細が一致しない場合や、心当たりのない請求が残る場合は、お手数ですがカスタマーサポートまでご連絡ください。内容を確認のうえ対応いたします。

参考: クレジットカードのオーソリ（事前承認）について
https://support-evcs.power-x.jp/hc/ja/articles/40567501317657
https://support-evcs.power-x.jp/hc/ja/articles/24625279158553

（出典: /sources/ja/public-help/articles/24625279158553.md:20-44、/sources/ja/public-help/articles/40567501317657.md:20-21、/sources/ja/public-help/articles/23682162727961.md:20）

判定 / レビュー

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    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 25,
    "reasons": [
      "与信枠確保と充電終了後の精算仕組みを正確に説明",
      "カード会社による与信時通知と最終請求は実利用分のみを明確に回答",
      "参考URLを提示",
      "日本語で丁寧かつ構造化された回答"
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "与信枠（オーソリ）確保後に充電終了で精算する仕組み",
      "カード会社により与信時に通知が届く",
      "最終請求は実際利用分のみで差額は請求されない",
      "参考リンクの提示"
    ],
    "constraint_violations": [],
    "notes": "全必須ポイント網羅。追加の返金タイミング説明も有用で矛盾なし。"
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
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  "manualNotes": null,
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}

出力

That notification is almost certainly not an actual charge — it's a card authorization hold (pre-authorization), so there's generally nothing to "refund."

Here's how it works:

- **When it happens:** An authorization hold is placed at the moment your reservation is confirmed, to verify your card is valid (/sources/ja/public-help/articles/24625279158553.md:34).
- **Why you got a notification:** Some card companies send a notification when the hold is placed, but no actual charge has been made (/sources/ja/public-help/articles/24625279158553.md:22, /sources/ja/public-help/articles/40567501317657.md:21).
- **How much:** The hold amount is based on the charging menu and time slot you selected (/sources/ja/public-help/articles/24625279158553.md:38).
- **What happens next:** After your reservation time ends and the actual charging fee is finalized, only that amount is collected from the held amount and the remainder is released/refunded — typically processed within about an hour after the reservation ends (/sources/ja/public-help/articles/24625279158553.md:42). If the reservation is cancelled, the full held amount is refunded, also within about an hour (/sources/ja/public-help/articles/24625279158553.md:44).
- **If it lingers on your statement:** Even if the held amount temporarily appears on your card statement, it is refunded later (/sources/ja/public-help/articles/24625279158553.md:24). Depending on your card company, it can take a few days to disappear from the statement.

You can check the final billed amount in the app's reservation list. If the amount still looks wrong after your statement updates, please contact us and we'll look into it.

Details: https://support-evcs.power-x.jp/hc/ja/articles/40567501317657

判定 / レビュー

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  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
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  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 25,
    "reasons": [
      "Explains authorization hold (pre-authorization) placed at reservation, matching key point 1.",
      "States some card companies notify about the hold while no real charge occurs, matching key point 3.",
      "Explains settlement based on actual amount used after charging ends, matching key point 2.",
      "Provides the exact expected support-article URL for details.",
      "Adds sourced extra details (release timing, cancellation, statement lag) that are relevant, not distracting."
    ],
    "missing_points": [
      "Does not explicitly phrase that the difference beyond actual usage is 'not charged' (framed as hold release/refund instead)."
    ],
    "critical_missing_points": [],
    "minor_missing_points": [
      "Does not explicitly phrase that the difference beyond actual usage is 'not charged' (framed as hold release/refund instead)."
    ],
    "covered_points": [
      "Authorization hold (pre-authorization) placed on card at payment/reservation.",
      "Some card companies send notifications about the hold.",
      "After charging ends, only the actual amount used is settled/collected.",
      "Link to Credit-card pre-authorization support article included."
    ],
    "constraint_violations": [],
    "notes": "All key points covered with correct link; extra sourced details aid the user. Only a phrasing nuance differs."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

出力

ご安心ください。予約直後に届く通知は、実際の請求ではなく「与信枠（オーソリ）」の確保によるものです。

PowerXでは、予約が確定したタイミングでカードが有効かを確認するための与信枠を確保し、充電終了後に実際の利用分だけを精算する仕組みになっています（/sources/ja/public-help/articles/24625279158553.md:20）。カード会社によってはこの与信確保時に利用通知が届きますが、この時点では実際のご請求はされていません（同ファイル:22）。

返金についても以下のとおり案内されています。

- 予約時間が終了し充電料金が確定すると、与信で確保していた金額から充電料金分のみを徴収し、残りは返金されます。この処理は予約時間終了後、おおむね1時間以内を目安に行われます（同ファイル:42）。
- 予約をキャンセルした場合は全額が返金され、こちらもキャンセル後1時間以内を目安に処理されます（同ファイル:44）。
- まれに引き落とし金額が明細に残る場合もありますが、その場合も後日返金処理がされます（同ファイル:24）。

最終的な請求金額はカードの明細画面でご確認いただけます。もし明細の金額に心当たりがない・正しくない場合は、お手数ですがその旨をお知らせください。確認させていただきます。

判定 / レビュー

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  "pass": true,
  "scores": {
    "accuracy": 4,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 4
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 4,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 4
    },
    "total": 23,
    "reasons": [
      "与信（オーソリ）確保と充電後の実利用分精算の仕組みを正確に説明",
      "カード会社により与信時に通知が届く点と、その時点では請求されない点をカバー",
      "差額は請求されず返金される点、キャンセル時全額返金も追加説明",
      "期待回答のサポート記事URLの案内が未掲載（軽微な欠落）",
      "内部ソースファイル参照の表記がユーザー向け回答としてやや不自然"
    ],
    "missing_points": [
      "サポート記事リンク（https://support-evcs.power-x.jp/hc/ja/articles/40567501317657）の案内がない"
    ],
    "critical_missing_points": [],
    "minor_missing_points": [
      "サポート記事リンク（https://support-evcs.power-x.jp/hc/ja/articles/40567501317657）の案内がない"
    ],
    "covered_points": [
      "予約時に与信枠（オーソリ）を確保する仕組み",
      "充電終了後に実際の利用分のみ精算",
      "カード会社によっては与信時に利用通知が届く",
      "差額は請求されず返金される（処理目安約1時間）",
      "キャンセル時は全額返金"
    ],
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