出力

Sorry for the trouble — here's what to try, in order:

**1. Double-check the basics, then retry**
- Make sure the connector is pushed in firmly until it locks (clicks).
- Confirm the shift is in **P (Park)**.
- Turn the **vehicle power OFF**.
- Check the vehicle settings (e.g., charging timers) are correct.

Then try starting the charge again.

**2. Try the opposite charger**
If the other dispenser (left/right) is free, move there and try. Within your reserved time slot, you can use the other side on the same reservation — no need to rebook.

**3. If both sides stop with the same error**
Diagnostic code 222 (203 on the right side) with your vehicle also showing "Error detected" may indicate a charger-side system error. In that case, please use another charging station today while our team investigates the unit.

A couple of reassurances:
- Billing is pay-as-you-go, so if you weren't able to charge, you won't be billed (and no cancellation fee applies once the QR code has been scanned).
- If you were charged despite not being able to charge (for example, after moving to another station), please contact us again and we'll arrange a refund.

If the problem persists after these steps, please get in touch with the diagnostic code, the station name, which side (left/right) you used, and the time — that helps us investigate the charger logs.

(Source: /sources/en/runbooks/charging-troubleshooting.md:56, case CS-004)

判定 / レビュー

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 4,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 4,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 24,
    "reasons": [
      "All three required troubleshooting steps are covered in the correct order.",
      "Connector lock, shift P, power OFF, and vehicle settings check all present.",
      "Moving to the other-side charger and same-error escalation are included.",
      "Charger-side system error explanation and use-another-station advice match.",
      "Extra billing/refund details are helpful but beyond the expected answer.",
      "Clear structure and polite tone; no contradictions or unsafe content."
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "Check connector locked, shift in P, vehicle power OFF, vehicle settings OK, then retry",
      "If other-side charger is free, move vehicle there and try again",
      "If both sides fail with same error, likely charger-side system error; use another station today while investigated"
    ],
    "constraint_violations": [],
    "notes": "All key points covered accurately; minor extra billing content does not detract."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

出力

ご不便をおかけして申し訳ございません。この症状（診断コード222／右側では203、車両に「エラーが感知されました」と表示）の場合は、以下の順にご対応ください。

**1. まずは車両側・接続の確認と再充電**
- コネクタがロックされるまで（カチッと音がするまで）確実に差し込まれているか
- シフトがPに入っているか
- 車両の電源がOFFになっているか
- 車両側の設定（充電タイマー等）に問題がないか

をご確認のうえ、再充電をお試しください。

**2. 反対側の充電器でお試しください**
反対側の充電器が空いていれば、そちらに移動してお試しください。予約時間内であれば、再予約は不要で同じ予約のまま反対側をご利用いただけます。

**3. 左右とも同じエラーで停止する場合**
充電器側のシステムエラーの可能性があります。恐れ入りますが、本日は別の充電ステーションをご利用いただきますようお願いいたします。当該充電器の原因については、当方で調査いたします。

なお、QRコードを読み取り済みであればキャンセル料は発生しませんので、ご安心ください。

（参考：/sources/ja/runbooks/charging-troubleshooting.md:56、/sources/ja/runbooks/charging-troubleshooting.md:62）

判定 / レビュー

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 25,
    "reasons": [
      "All required key points covered: connector lock, shift P, power OFF, settings check, retry",
      "Opposite-side charger guidance included as expected",
      "Both-sides error leads to charger system error and alternate station advice",
      "Cause investigation commitment present",
      "Japanese polite style with clear step structure"
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "Confirm connector locked, shift P, power OFF, vehicle settings, then retry",
      "Move to opposite charger if free",
      "Same error on both sides implies charger system error; use another station today",
      "Cause will be investigated"
    ],
    "constraint_violations": [],
    "notes": "Adds reservation/cancellation-fee notes not in key points, but plausible and non-contradictory; no omissions."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

出力

Detected violations: raw_tool_markup_exposed

判定 / レビュー

{
  "pass": false,
  "scores": {
    "accuracy": 1,
    "relevance": 1,
    "consistency": 1,
    "safety": 3,
    "style": 1
  },
  "judge": {
    "verdict": "fail",
    "judge_model_verdict": "fail",
    "gate_verdict": "fail",
    "scores": {
      "accuracy": 1,
      "relevance": 1,
      "consistency": 1,
      "safety": 3,
      "style": 1
    },
    "total": 7,
    "reasons": [
      "Model output is a system error message, not an answer",
      "No charging troubleshooting steps provided",
      "No mention of connector, shift position, or vehicle settings",
      "No guidance on trying another charger or station",
      "Accuracy score below minimum (1 < 4).",
      "Relevance score below minimum (1 < 4).",
      "Total score below minimum (7 < 20).",
      "Critical answer points are missing (4)."
    ],
    "missing_points": [
      "Check connector locked, shift in P, power OFF, vehicle settings",
      "Retry charging after checks",
      "Try other side charger if available",
      "If both sides fail, use another station while investigating"
    ],
    "critical_missing_points": [
      "Check connector locked, shift in P, power OFF, vehicle settings",
      "Retry charging after checks",
      "Try other side charger if available",
      "If both sides fail, use another station while investigating"
    ],
    "minor_missing_points": [],
    "covered_points": [],
    "constraint_violations": [
      "Output is raw system error text, not a user-facing answer"
    ],
    "notes": "Model returned a system error string instead of answering the charging question."
  },
  "autoQaScore": 1,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 1,
  "finalVerdict": "fail"
}

出力

ご不便をおかけしております。診断コード222（右側203）と車両側の「エラーが感知されました」が同時に出るケースは、接続条件の確認で解消する場合と、充電器側のシステムエラーの場合があります。次の順にお試しください。

1. コネクタがロックされるまで奥まで差し込めているか（「カチッ」となるまで）をご確認ください。サクラは充電時に車両の電源OFFが必要な車種設計ですので、電源が切れているか、シフトがPレンジか、予約充電などの車両側設定が妨げていないかも併せてご確認ください。
2. 一度コネクタを外して差し直し、アプリの「再度充電する」から再スタートしてください。
3. 反対側の充電器（ディスペンサー）が空いていれば、そちらに移動してお試しください。
4. 左右どちらでも同じエラーで数秒後に停止する場合は、充電器本体側のシステムエラーの可能性が高くなります。恐れ入りますが本日は別の充電ステーションをご利用ください。原因につきましては当社にて調査いたします。

なお、右側の203表示のあとにコネクタが抜けない場合は、充電器本体上から2番目の青いボタンを押して約30秒待ち、LEDが消灯してから抜いてください。それでも抜けない場合は赤い非常停止ボタンを押して、LED消灯後に抜いていただき、抜けたら赤いボタンを右に軽く回して戻してください（次のお客様がご利用になれる状態になります）。

調査のため、ご連絡いただく際にユーザーID、お車（日産サクラ）、充電日時、拠点、左右どちらのディスペンサーか、本体LEDの色、表示された診断コード、アプリおよび車内の表示内容をお知らせいただけますと助かります。充電できていないのに料金が計上されている場合は、その旨をご連絡いただければ内容を確認いたします。

参考（公式ヘルプ）
- コネクタを差し込んでも充電が開始されません: https://support-evcs.power-x.jp/hc/ja/articles/23681796635161
- コネクタが抜けない場合: https://support-evcs.power-x.jp/hc/ja/articles/23459052214297

判定 / レビュー

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 25,
    "reasons": [
      "All expected key points covered: connector lock, shift P, power OFF, vehicle settings, recharge attempt, opposite charger, system error diagnosis, alternative station, investigation promise",
      "Extra content (unplug procedure, info request, reference links) is helpful and does not contradict key points",
      "Polite Japanese with clear numbered steps appropriate for customer support"
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "コネクタロック確認",
      "シフトP確認",
      "車両電源OFF確認",
      "車両側設定確認",
      "再充電手順",
      "反対側充電器へ移動",
      "左右同一エラーでシステムエラー判定",
      "本日は別ステーション利用依頼",
      "原因調査の約束"
    ],
    "constraint_violations": [],
    "notes": "All key points fully covered; extra guidance is relevant and helpful."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}