出力

Yes — the charges from each session are combined. Here's what's happening and how billing works:

**About the yellow LED**
- A yellow light means the charging gun (connector) overheated. This is a protective stop, and charging can resume once the gun cools down. It's not a fault with your vehicle or account.

**About billing**
- PowerX bills cumulatively on a pay-as-you-go basis. That means each charging session — including the interrupted one and your "Charge Again" / rebooked attempts — is added together, so you're charged for the total amount of electricity you actually received across those sessions. You won't lose the amount from the stopped session, and you won't be double-charged for it.
- Details on pricing and PowerX First billing: https://support-evcs.power-x.jp/hc/ja/articles/40049805074585

**Tips for getting a fuller charge after an overheat stop**
- Return the connector to the unit and retry via "Charge again" in the app — this usually restarts the session once the gun has cooled.
- You can also try the charger on the opposite side of the station.
- Note that charging output can be automatically limited by ambient/charger temperature and your vehicle's charging state, so speeds may vary between attempts.

If the yellow light keeps coming back repeatedly at the same station, please let us know the station location, date/time, and which side (left/right) you used, and we can have the equipment checked.

判定 / レビュー

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 4,
    "consistency": 5,
    "safety": 5,
    "style": 4
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 4,
      "consistency": 5,
      "safety": 5,
      "style": 4
    },
    "total": 23,
    "reasons": [
      "All required facts covered: overheat cause, cooling resume, cumulative pay-as-you-go billing, support link",
      "Directly answers whether charges combine",
      "Extra troubleshooting tips and contact request go beyond the ask",
      "Apology for inconvenience omitted"
    ],
    "missing_points": [
      "Apology for the inconvenience not included"
    ],
    "critical_missing_points": [],
    "minor_missing_points": [
      "Apology for the inconvenience not included"
    ],
    "covered_points": [
      "Yellow LED = charging gun overheated, resumes after cooling",
      "Charges billed cumulatively (pay-as-you-go), sessions combined",
      "Support link for pricing and PowerX First included"
    ],
    "constraint_violations": [],
    "notes": "Core answer fully correct and useful; only the apology line is missing, which is minor. Extra tips slightly expand scope but remain helpful."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

出力

ご不便をおかけし申し訳ございません。ご質問にお答えします。

**料金について**
はい、料金は各充電分の合算となります。PowerXは充電した電力量（kWh）に応じた従量課金制のため、途中で停止した回と再充電した回の、実際に充電できた電力量の合計で請求されます。充電できなかった分について追加の請求が発生することはありません（/sources/ja/runbooks/reservations.md:199、/sources/ja/runbooks/billing.md:193）。

**黄色点灯について**
LEDの黄色点灯は充電ガンの過熱を示しています。連続してご利用いただくと充電ガンが過熱し、一時的に充電・予約ができなくなることがあります。10〜15分ほど時間を空けてクールダウンをお待ちいただいたうえで、再度お試しください（/sources/ja/runbooks/reservations.md:181）。

料金メニューの詳細は、以下の公式ページをご参照ください。
https://support-evcs.power-x.jp/hc/ja/articles/40049805074585

なお、充電量が想定より少ないなど個別の事象が気になる場合は、車種などの詳細をお知らせいただければ、改めて確認のご案内が可能です。

判定 / レビュー

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 25,
    "reasons": [
      "黄色点灯＝充電ガンの過熱を正確に説明",
      "クールダウン後に再開可能と案内",
      "料金は各充電分の合算・従量課金と明記",
      "お詫びの文言を冒頭に記載",
      "指定のサポートURLを提示",
      "追加請求なしの補足も誤りなし"
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "黄色点灯は充電ガンの過熱を示す",
      "クールダウン後に再開できる",
      "ご不便のお詫び",
      "料金は各充電分の合算（従量課金）",
      "サポート記事URLの提示"
    ],
    "constraint_violations": [],
    "notes": "期待回答の全要点を過不足なくカバー。日本語・丁寧語で整形も適切。"
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

出力

Yes — the charges add up rather than being charged twice or lost.

**What the yellow LED means**
A yellow light indicates the charging gun (connector) overheated, which stops the session as a safety measure. Charging can resume once the gun has cooled down (/sources/en/runbooks/reservations.md:199). A related guidance entry suggests waiting roughly 10–15 minutes before retrying, though that figure is flagged as time-sensitive (/sources/en/runbooks/reservations.md:178).

**How the billing works**
- Charges for the interrupted session and the follow‑up session are billed cumulatively — i.e., they are added together on a pay‑as‑you‑go basis (/sources/en/runbooks/reservations.md:199).
- PowerX bills by energy delivered (per kWh), not by time, so a session that stopped early does not cost you extra for elapsed time, and low output does not put you at a time‑based disadvantage (/sources/en/runbooks/billing.md:193, /sources/en/runbooks/charging-troubleshooting.md:460).
- Note: the guidance covers how the charges are aggregated; it does not state any automatic credit or refund for the interrupted session, so I can't promise compensation here.

**What to try**
1. Reseat the connector until it locks (until it clicks), then use "Charge again" in the app.
2. If output is still limited or it stops again, try the opposite dispenser/charger.
3. If it still will not charge, use another charger or station.
(/sources/en/runbooks/charging-troubleshooting.md:134, :196)

Also worth knowing: output naturally drops as the battery fills and can be limited by ambient/charger temperature and your vehicle's charging state — that part is normal behaviour, not a fault (/sources/en/runbooks/charging-troubleshooting.md:460). Separately, a yellow‑green light in rain or early‑morning condensation has been reported as a recurring issue (/sources/en/runbooks/escalation.md:37).

**If it keeps happening**, please send: your user ID, vehicle info, date/time, station/location, which side of the vehicle (left/right), the LED colour, any error code, what the app and the car's display showed, whether you were in the car, and whether "Charge again" worked — those are the details needed to investigate (/sources/en/runbooks/charging-troubleshooting.md:488).

判定 / レビュー

{
  "pass": false,
  "scores": {
    "accuracy": 4,
    "relevance": 4,
    "consistency": 5,
    "safety": 5,
    "style": 4
  },
  "judge": {
    "verdict": "fail",
    "judge_model_verdict": "fail",
    "gate_verdict": "fail",
    "scores": {
      "accuracy": 4,
      "relevance": 4,
      "consistency": 5,
      "safety": 5,
      "style": 4
    },
    "total": 22,
    "reasons": [
      "Yellow LED overheating explanation covered correctly",
      "Cumulative pay-as-you-go billing covered correctly",
      "Apology for inconvenience omitted",
      "Reference URL to pricing article omitted",
      "Extra troubleshooting content is relevant but verbose",
      "Too many minor missing points (2 > 1)."
    ],
    "missing_points": [
      "Apology for the inconvenience",
      "Link to Pricing & PowerX First article"
    ],
    "critical_missing_points": [],
    "minor_missing_points": [
      "Apology for the inconvenience",
      "Link to Pricing & PowerX First article"
    ],
    "covered_points": [
      "Yellow light indicates charging gun overheated",
      "Charging resumes after cooling down",
      "Charges are billed cumulatively (pay-as-you-go)"
    ],
    "constraint_violations": [],
    "notes": "Core facts correct; 2 minor omissions (apology, URL) exceed 1-minor threshold."
  },
  "autoQaScore": 4,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 4,
  "finalVerdict": "fail"
}

出力

ご不便をおかけして申し訳ございません。

料金は、途中で止まった分と再充電した分を合わせた、実際に充電した電力量に応じた従量課金となります（各充電分の合算）。途中で停止したことによる追加料金や二重請求が発生するものではございません。PowerX First会員の場合はFirst価格で、それぞれ都度決済されます。

なお、LEDの黄色点灯は充電ガンの過熱を示しています。連続してご利用いただいた際に起きやすく、クールダウン後に再開できます。同じ拠点で再度お試しいただく場合は、10〜15分ほど時間を空けてからのご利用をお願いします。雨の日や早朝の結露時に黄緑色の点灯が出るケースは別の事象として扱っておりますので、その際は恐れ入りますが別の充電拠点をご利用ください。

念のため、アプリの充電履歴で実際の充電量と請求金額をご確認ください。想定より金額が大きい、または同じ症状が繰り返される場合は、充電日時・拠点名・充電器の左右・LEDの色・エラーコード・車種をお知らせいただければ、原因を確認いたします。

参考：料金・PowerX Firstについて
https://support-evcs.power-x.jp/hc/ja/articles/40049805074585

（根拠：/sources/ja/runbooks/reservations.md:195-204、/sources/ja/runbooks/billing.md:27、/sources/ja/public-help/articles/40049805074585.md:20-26。なお、クールダウン時間の案内は運用上の目安であり、時期により変わる可能性があります。）

判定 / レビュー

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 25,
    "reasons": [
      "All expected key points covered: overheating explanation, cooldown, apology, combined usage-based billing, reference link",
      "Polite Japanese tone appropriate for customer support context",
      "Extra details (PowerX First, cooldown time, app check) are helpful and non-contradictory",
      "No factual errors or unsupported claims detected"
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "黄色点灯＝充電ガン過熱",
      "クールダウン後に再開可能",
      "ご不便をおかけし申し訳ございません",
      "料金は各充電分の合算（従量課金）",
      "参考URL提示"
    ],
    "constraint_violations": [],
    "notes": "All key points present and accurate. Extra context is relevant and non-contradictory."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}