出力

I'm sorry — both units failing to start after the QR scan, with an error on Unit 01, points to a charger-side fault rather than anything wrong with your vehicle or reservation. Here's where things stand and what to do:

What this means
- When both dispensers (01 and 02) fail the same way, it's typically a charger/station-side malfunction. Retrying on the opposite unit won't help in this case, so please use another PowerX station (or another nearby charger) for today's charging.
- Since you already scanned the QR code, no cancellation fee applies, and pay-as-you-go means you won't be billed if no charging happened. If you're ever charged despite not being able to charge, let us know and it can be refunded.

About the repair request
- I'm not able to view attachments in this chat, so I can't see the error image from Unit 01. Repair dispatch and charger restoration are handled by our operations team, so this needs to go through the support channel rather than being something I can complete directly here.
- Please report it via the PowerX support contact form (or the in-app inquiry) with these details so the team can investigate and arrange the repair:
  - Station name and unit numbers (01 and 02)
  - Date and time of the attempts
  - The exact error message or diagnostic code shown on Unit 01 (please type it out, since I can't open the attachment)
  - LED color/status on each unit, and whether the app showed any error
  - Your user ID and vehicle model, plus screenshots if available

Once the investigation is done, the team will follow up by email when the chargers are restored. I can't promise same-day recovery, so please don't wait on this station — and I apologize again for the inconvenience.

判定 / レビュー

{
  "pass": false,
  "scores": {
    "accuracy": 3,
    "relevance": 4,
    "consistency": 4,
    "safety": 5,
    "style": 4
  },
  "judge": {
    "verdict": "fail",
    "judge_model_verdict": "fail",
    "gate_verdict": "fail",
    "scores": {
      "accuracy": 3,
      "relevance": 4,
      "consistency": 4,
      "safety": 5,
      "style": 4
    },
    "total": 20,
    "reasons": [
      "Omits acknowledgment of the user's phone inquiry, a required key point.",
      "Does not state that the relevant department was contacted and an internal investigation started.",
      "Contradicts expected flow by telling the user to file a support-form report instead of arranging repair.",
      "Correctly apologizes and attributes the failure to a charger-side fault.",
      "Covers email follow-up once chargers are restored.",
      "Extra billing/cancellation guidance is unrequested but not harmful.",
      "Accuracy score below minimum (3 < 4).",
      "Critical answer points are missing (2)."
    ],
    "missing_points": [
      "No 'thank you for also inquiring by phone' acknowledgment.",
      "Missing commitment that the relevant department was immediately contacted and the malfunction is being investigated internally; model instead deflects repair arrangement to the user."
    ],
    "critical_missing_points": [
      "No 'thank you for also inquiring by phone' acknowledgment.",
      "Missing commitment that the relevant department was immediately contacted and the malfunction is being investigated internally; model instead deflects repair arrangement to the user."
    ],
    "minor_missing_points": [],
    "covered_points": [
      "Apology that a charger-side error prevented charging.",
      "Report/follow-up by email once chargers are restored."
    ],
    "constraint_violations": [],
    "notes": "Apology and email follow-up present, but phone acknowledgment and internal investigation commitment missing; repair deflection contradicts expected answer."
  },
  "autoQaScore": 4,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 4,
  "finalVerdict": "fail"
}

出力

お問い合わせいただきありがとうございます。01・02号機ともQRコードをスキャンしても充電が開始されない状況で、ご不便をおかけし申し訳ございません。

左右両方の充電器で充電が開始できない場合、充電器側のエラーの可能性が高いため、早急に担当部署へ連携し、不具合の調査・復旧対応を進めます。復旧でき次第、改めてご報告いたします。

つきましては、調査のために以下の情報をご教示いただけますと幸いです。

- ステーション名（拠点）
- 発生日時
- 充電器番号（01号機／02号機）
- 01号機に表示されたエラーメッセージの内容（エラーコードがあればその番号）
- お車の車種、アプリ側の表示内容

なお、添付画像の内容はこちらから詳細を確認できないため、エラー画面に表示された文言やコード番号をテキストで共有いただけますと、調査がスムーズに進みます。

復旧までの間、大変恐れ入りますがお近くの別の充電ステーションをご利用いただけますようお願いいたします。また、今回はQRコードを読み取り済みのためキャンセル料は発生しません。万が一、充電できていないのに料金の発生が確認された場合は、ご連絡いただければ確認のうえ対応いたします。

判定 / レビュー

{
  "pass": true,
  "scores": {
    "accuracy": 4,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 4,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 24,
    "reasons": [
      "Apology for charger-side error preventing charging is present.",
      "Coordination with responsible department and investigation are stated.",
      "Commitment to report once restored is included.",
      "Acknowledgment of the customer's phone contact is omitted.",
      "Extra info request and alternative-station guidance are helpful, not contradictory."
    ],
    "missing_points": [
      "Expected answer acknowledges contact was also made by phone (お電話でも); model omits this."
    ],
    "critical_missing_points": [],
    "minor_missing_points": [
      "Expected answer acknowledges contact was also made by phone (お電話でも); model omits this."
    ],
    "covered_points": [
      "Apology for inconvenience caused by charger-side charging error.",
      "Prompt liaison with the responsible department.",
      "Internal investigation of the charger malfunction.",
      "Report back via email once charging is restored."
    ],
    "constraint_violations": [],
    "notes": "All core points covered in polite Japanese; only the phone-contact acknowledgment is missing, which is minor."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

出力

I'm sorry both dispensers are letting you down — here's what I can confirm and what I can't.

What I can't do
I'm not able to open a repair ticket, dispatch a technician, or have the station team contact you. Those actions need an authorized support operator, so please don't rely on this message as confirmation that a repair has been scheduled. To get the repair actually arranged, submit the report through the PowerX app/website contact form (or the phone line if you've already called), and the station/maintenance team can block the units and start work.

Also, I can't see the contents of your attachment, so I don't have the error code or the exact error wording from unit 01.

Likely cause
When both units at a site fail to start after a QR scan on the same vehicle, that pattern is normally treated as a charger-side fault rather than a vehicle problem, and it's reported to the maintenance team as a station fault (QA case CS-137, /sources/ja/runbooks/charging-troubleshooting.md:464; and CS-006/CS-026 in /sources/en/runbooks/charging-troubleshooting.md for the "both sides fail → charger fault" pattern).

Quick checks worth one attempt before/while you escalate
- Push the connector in until it clicks and locks, put the shift in P, turn the vehicle power OFF, confirm no timer/charge-limit setting is blocking charging, then use "Charge again" in the app.
- Try the opposite dispenser on the same reservation — no rebooking is needed within your reserved slot.
- If the unit shows a red LED or mentions the emergency-stop button, the red button may have been pressed by a previous user; it is released by turning it gently to the right. If you're not comfortable doing that, report it instead.
- If you see any cable damage, burning smell, smoke, or sparking, stop using the area, move your vehicle away, and contact site staff/emergency services immediately rather than the normal queue.

Details the investigation needs (please include these in the contact form)
- Station name and location, date and start/end time
- Unit numbers 01 and 02, and which side/connector you used each time
- The exact error code and message text from unit 01 (re-type it, plus re-attach the screenshot)
- The charger LED colour during the attempt, and whether the vehicle displayed any error
- Your user ID and the vehicle make/model
- Whether you were in the car, and whether "Charge again" changed anything

Billing points to note
- Charging is pay-as-you-go on energy delivered, so if no charging took place there is no charging fee, and no cancellation fee applies once the QR code has already been scanned.
- If anything was charged despite no charging happening, report it — a refund has to be verified and processed by support, so I can't confirm one here.
- For the repair itself, ask the team to confirm the station/outage status and whether they will notify you; the standard handling is internal investigation with a restoration notice sent to you, but that notice has to come from the operator, not from me.

If you tell me the error code and message from unit 01, I can tell you whether it points to a specific known charger-side fault before you file the report.

判定 / レビュー

{
  "pass": false,
  "scores": {
    "accuracy": 2,
    "relevance": 3,
    "consistency": 4,
    "safety": 5,
    "style": 3
  },
  "judge": {
    "verdict": "fail",
    "judge_model_verdict": "fail",
    "gate_verdict": "fail",
    "scores": {
      "accuracy": 2,
      "relevance": 3,
      "consistency": 4,
      "safety": 5,
      "style": 3
    },
    "total": 17,
    "reasons": [
      "Does not confirm repair arrangement or internal investigation as required.",
      "Does not thank the user for also inquiring by phone.",
      "Does not state that restoration will be reported by email.",
      "Covers charger-side fault and general apology only partially.",
      "Adds extensive troubleshooting beyond the expected concise response.",
      "Accuracy score below minimum (2 < 4).",
      "Relevance score below minimum (3 < 4).",
      "Total score below minimum (17 < 20).",
      "Critical answer points are missing (3)."
    ],
    "missing_points": [
      "Thank you for also inquiring by phone.",
      "We've immediately contacted the relevant department and are investigating internally.",
      "We'll report by email once it's restored."
    ],
    "critical_missing_points": [
      "Thank you for also inquiring by phone.",
      "We've immediately contacted the relevant department and are investigating internally.",
      "We'll report by email once it's restored."
    ],
    "minor_missing_points": [],
    "covered_points": [
      "Apology for the issue.",
      "Likely charger-side fault.",
      "Mention of internal investigation and restoration notice concept."
    ],
    "constraint_violations": [],
    "notes": "Fails because required repair confirmation, phone thanks, and email restoration notice are missing."
  },
  "autoQaScore": 3,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 3,
  "finalVerdict": "fail"
}

出力

01号機および02号機にて、QRコードをスキャンしても充電が開始されず使用できなくなっています。特に01号機では添付画像のエラーが発生しています。修理などのご対応をお願いします。

判定 / レビュー

{
  "pass": false,
  "scores": {
    "accuracy": 1,
    "relevance": 1,
    "consistency": 2,
    "safety": 5,
    "style": 2
  },
  "judge": {
    "verdict": "fail",
    "judge_model_verdict": "fail",
    "gate_verdict": "fail",
    "scores": {
      "accuracy": 1,
      "relevance": 1,
      "consistency": 2,
      "safety": 5,
      "style": 2
    },
    "total": 11,
    "reasons": [
      "Model merely restates the customer complaint instead of providing a service response",
      "No apology or acknowledgment of the issue",
      "No mention of coordinating with responsible department",
      "No mention of internal investigation",
      "No promise to report back via email",
      "Accuracy score below minimum (1 < 4).",
      "Relevance score below minimum (1 < 4).",
      "Total score below minimum (11 < 20).",
      "Critical answer points are missing (5)."
    ],
    "missing_points": [
      "Thank customer for calling",
      "Apologize for inconvenience caused by charger error",
      "State urgent coordination with responsible department",
      "State internal investigation of charger malfunction",
      "Promise to report resolution via email"
    ],
    "critical_missing_points": [
      "Thank customer for calling",
      "Apologize for inconvenience caused by charger error",
      "State urgent coordination with responsible department",
      "State internal investigation of charger malfunction",
      "Promise to report resolution via email"
    ],
    "minor_missing_points": [],
    "covered_points": [],
    "constraint_violations": [],
    "notes": "Model echoed the complaint verbatim instead of generating a customer service reply. All key points missing."
  },
  "autoQaScore": 2,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 2,
  "finalVerdict": "fail"
}