出力

No worries — this is recoverable, and it shouldn't cost you anything. Here's what's going on and how to end it:

**Why nothing bad happens**
- Charging is billed pay-as-you-go for the kWh actually delivered, and once your QR code has been scanned no cancellation fee applies. So an accidental "Resume charging" tap alone doesn't create a charge — a new session only actually starts if you scan the new QR code at the charger (/sources/en/runbooks/charging-troubleshooting.md:301).
- Within your reserved time, recharging is always allowed, so the app offering "Charge again" is normal behavior, not a lock-in (/sources/ja/public-help/articles/23458293308953.md:20).

**How to cancel the resumed session**
1. If the app shows a stop option, use it. After stopping, the screen changes to "Please remove the connector" — unplug and return the connector to the holder (/sources/ja/public-help/articles/23458293308953.md:22-24).
2. If no stop indicator appears in the app (a known case), press the **red emergency-stop button** on the charger body — the session stops and the LED goes off, then the connector releases (/sources/en/runbooks/charging-troubleshooting.md:215, :418).
3. After removing the connector, turn the red button gently to the right to reset it to its original position so the next customer can use the charger (/sources/en/runbooks/charging-troubleshooting.md:120).
4. Simply don't scan the new QR code — without that scan, the resumed session never begins.

**If the connector stays locked or the app stays frozen**, please contact support with your user ID, station, charger side (left/right), and the time — we'll check the session logs and make sure nothing is billed for electricity you didn't receive.

判定 / レビュー

{
  "pass": false,
  "scores": {
    "accuracy": 3,
    "relevance": 4,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "fail",
    "judge_model_verdict": "fail",
    "gate_verdict": "fail",
    "scores": {
      "accuracy": 3,
      "relevance": 4,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 22,
    "reasons": [
      "Billing key point covered: only kWh actually delivered is billed, no extra charge.",
      "Critical omission: does not say the screen switches automatically once the reservation time passes and clears if the user waits.",
      "Answer replaces the simple wait-and-clear resolution with manual stop and emergency-button procedures.",
      "Extra cancellation steps are cited to sources but are not part of the expected resolution.",
      "Internally coherent and clearly formatted; no language or format violations.",
      "Accuracy score below minimum (3 < 4).",
      "Critical answer points are missing (1)."
    ],
    "missing_points": [
      "Once the reservation time passes, the screen switches automatically and the issue clears; the user should simply wait a short while for it to return to normal."
    ],
    "critical_missing_points": [
      "Once the reservation time passes, the screen switches automatically and the issue clears; the user should simply wait a short while for it to return to normal."
    ],
    "minor_missing_points": [],
    "covered_points": [
      "User is billed only for electricity actually charged.",
      "No extra charge or cancellation fee applies for the accidental tap."
    ],
    "constraint_violations": [],
    "notes": "Billing reassurance covered, but the expected wait-for-reservation-time auto-clear resolution is missing; manual emergency-stop advice deviates from key answer."
  },
  "autoQaScore": 4,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 4,
  "finalVerdict": "fail"
}

出力

No need to worry — this is a known, harmless state, and there's no penalty for pressing it by mistake.

**What to do**

1. If you want to stop the resumed session, press the **Charge Stop** button in the app, and unplug the connector once the screen says "Please unplug the charging connector." (/sources/ja/public-help/articles/23458810436633.md:20)
2. If the stop/resume screen won't respond or won't go away, just wait: once your reserved end time passes, the screen switches over automatically and the stuck "resume" state clears on its own. (/sources/en/runbooks/reservations.md:214-220)
3. After the reserved time ends, the statement appears in the app, and a receipt can be issued a little while after that. (/sources/ja/public-help/articles/23683261338649.md:44-56)

**About charges**

Charging is pay-as-you-go: you're billed only for the electricity actually delivered, and pressing "Resume charging" adds no extra fee or penalty. If the car didn't actually draw power again (already full or unplugged), nothing additional will appear on your statement. (/sources/en/runbooks/reservations.md:218-220)

**If it's still stuck**

If the reserved time has already passed and the screen still hasn't returned to normal — or the connector stays locked in the car — contact support rather than forcing the cable. Please send: your user ID, station name, date/time, which unit (left/right), the exact on-screen message or error code, and whether the connector is still locked. That lets us check the charger log and clear it.

判定 / レビュー

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 25,
    "reasons": [
      "Covers automatic screen switch after reserved time.",
      "Explains waiting clears the stuck resume state.",
      "States billing is only for actual charging.",
      "Adds useful but nonessential support guidance.",
      "No language or format violations."
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "Screen switches automatically after reservation time.",
      "Stuck resume state clears after waiting.",
      "Only actual charged electricity is billed.",
      "No extra charge for accidental resume."
    ],
    "constraint_violations": [],
    "notes": "Answer fully matches expected key points and remains clear, safe, and relevant."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

出力

ご不便をおかけして申し訳ございません。誤って「再充電する」ボタンを押してしまった場合の対応についてご案内します。

**まずご安心ください**

- 再充電は、ボタンを押しただけでは開始されません。ボタン押下後に表示されるQRコードを充電器で読み取ることが開始条件のため、読み取らずコネクタも差し込まなければ、充電は再開しません（/sources/ja/public-help/articles/23458293308953.md:20-26）。
- 誤操作の状態は、**予約時間を過ぎると自動的に画面が切り替わり、解消されます**。しばらくお待ちいただければ通常の画面に戻ります（/sources/ja/runbooks/reservations.md:214-221）。

**料金について**

- 料金は実際に充電した分のみで、誤ってボタンを押したことによる追加の請求は発生しません（/sources/ja/runbooks/reservations.md:214-221）。

**予約時間経過後も画面が戻らない場合**

予約時間が終了しても画面が切り替わらない、または表示に不安がある場合は、アプリ内のお問い合わせ、もしくはサポートまでご連絡ください。その際、ユーザーID・利用ステーション・充電日時をお知らせいただけると調査がスムーズです。

なお、誤操作の解消や返金などの処理をこちらで実行することはできませんので、あくまで上記の流れでの解消をご案内いたします。

判定 / レビュー

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 25,
    "reasons": [
      "All three expected key points are covered: auto screen switch after reservation end, waiting restores normal screen, billing only for actual charging.",
      "No contradictions with the expected answer; extra QR-code detail is sourced and does not conflict.",
      "Support contact guidance is a helpful, safe addition without changing the core resolution flow.",
      "Polite Japanese, clear structure, no format or language violations."
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "予約時間を過ぎると自動的に画面が切り替わり状態が解消される",
      "しばらく待つと通常の画面に戻る",
      "料金は実際に充電した分のみで追加請求は発生しない"
    ],
    "constraint_violations": [],
    "notes": "期待回答の要点をすべて過不足なくカバー。追加情報も出典付きで矛盾なし。"
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

出力

ご安心ください。その操作が追加料金につながることはありません。

「再充電する」ボタンを押しても、アプリに表示されたQRコードを充電器で読み取らなければ、実際に充電は再開しません。コネクタを車両から外してホルダーに戻していれば、そのまま何もされず充電は始まりません。

予約時間を過ぎると画面は自動的に通常に戻り、キャンセル不可の仕様であるため、現在キャンセルできない状態として表示されています。料金は実際に充電した分のみが課金され、ボタンを押したことによる追加請求は発生しません。

万が一、QRを読み取って充電が再開してしまった場合は、アプリの「チャージストップ」を押してからコネクタを抜いてください。予約時間内に充電を続けたい場合も、同様にコネクタを戻してQRを読み取ることで再開できます。

明細は予約時間終了後に表示され、確保していた金額から実利用分のみを徴収し、残りは返金されます。ご請求が実際の充電量と合っているかご確認ください。誤請求が見当たる場合は、その旨をお知らせいただければ確認手順をご案内します。

判定 / レビュー

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 4,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 4,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 24,
    "reasons": [
      "All three expected key points are covered: automatic screen reset after reservation time, return to normal screen, and no additional charges beyond actual usage.",
      "Extra guidance on QR codes and charge stop is helpful but slightly beyond the user's specific question.",
      "Polite Japanese tone appropriate for customer support context."
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "予約時間経過後に画面が自動的に通常に戻る",
      "キャンセル不可状態は予約時間経過で解消される",
      "料金は実充電分のみで追加請求なし"
    ],
    "constraint_violations": [],
    "notes": "All key points covered accurately; extra QR/stop guidance is helpful but slightly tangential."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}