出力

Sorry for the trouble — here are the most common causes and fixes for a missing SMS verification code, based on the official Help Center article:

1. **Phone number entered incorrectly** — Delete the number and re-enter it carefully, then try again. (sources/ja/public-help/articles/17150287589273.md:20-22)
2. **Poor network/signal conditions** — SMS can't be received when connectivity is unstable. Move to a place with better reception and retry. (sources/ja/public-help/articles/17150287589273.md:24-28)
3. **Copying an older code** — If you requested the code multiple times in a short period, you may be copying a previous code. Wait about 3 minutes, request a resend **once**, and use the newest code that arrives. (sources/ja/public-help/articles/17150287589273.md:30-34)
4. **SMS rejection/blocking settings** — Check whether other SMS messages arrive normally, then verify these four points: (sources/ja/public-help/articles/17150287589273.md:36-43)
   - Allow SMS reception in your smartphone's settings. On iPhone, check Settings → Messages → Send & Receive and confirm your phone number is listed.
   - Make sure mobile data roaming is turned **on** (not off).
   - Restart your device.
   - The code is sent from a Japanese phone number, so if you live overseas or have SMS from Japanese/international senders blocked, please allow it, then request the code again. (sources/en/runbooks/accounts.md:27-32)

**If it still doesn't arrive:** please re-check that you aren't blocking SMS from overseas carriers (including roaming settings) — you can confirm the exact settings with your carrier. If you've allowed everything and the code still doesn't come, please contact us again. Unfortunately, there is no alternative authentication method for this step. (sources/en/runbooks/accounts.md:88-92)

Help Center reference: https://support-evcs.power-x.jp/hc/ja/articles/17150287589273

判定 / レビュー

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 4,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 4,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 24,
    "reasons": [
      "All expected key points are covered: re-enter phone number, check signal, Japanese sender/overseas SMS blocking, request code again.",
      "Support article link included exactly as expected.",
      "Extra troubleshooting steps (old code, roaming, restart) are on-topic additions from the same source, not errors.",
      "Answer is clear, well structured, and matches the user's language."
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "Delete and re-enter phone number correctly",
      "Check network signal and retry with better reception",
      "Code sent from Japanese number; allow SMS from abroad if overseas/blocking",
      "Request the verification code again",
      "Link to SMS code not arriving help article"
    ],
    "constraint_violations": [],
    "notes": "All required points present with correct link; extra detail is accurate and on-topic."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

出力

アプリ登録時の認証コード（SMS）が届かない場合、以下の点をご確認ください。

**1. 電話番号の入力ミスの可能性**
電話番号が正しく入力されていない可能性があります。一度削除して入力し直し、再度お試しください。

**2. 通信状況の問題**
通信状況に問題があるとSMSを受信できません。電波の良い場所で再度お試しください。

**3. 認証コードのコピー漏れの可能性**
短時間に何度も再送を行った場合、コピーしているコードが1つ前のものになっていることがあります。3分ほど時間を置いてから、1度だけ再送を行い、最新で届いた認証コードをコピーしてお試しください。

**4. SMS受信拒否設定になっている**
他のSMSが受信できているかをご確認のうえ、以下をご確認ください。
- スマートフォン端末でSMS受信許可の設定を行う（iPhoneの場合：「設定」→「メッセージ」→ iMessageの「送受信」にご自身の電話番号が記載されているか確認）
- モバイルデータ通信のローミングがオフになっているか確認
- 端末の再起動を試す

**5. 海外からのSMSの受信設定**
認証コードは海外事業者から送信されるため、海外からのSMSを拒否する設定になっている場合は受信できません。海外にお住まいの場合や受信拒否設定がある場合は、許可に変更してください（ローミング設定も含めてご確認ください。設定方法がわからない場合はキャリアショップにご相談ください）。

上記をご確認のうえ、再度認証コードの送信をお試しください。それでも届かない場合は、キャリア会社へお問い合わせいただき、受信許可後も届かない場合には、改めて当社サポートまでご連絡ください。なお、SMS以外の認証方法はご用意がございません。

詳細は公式ヘルプ「SMS受信ができない・認証コードが届かない場合はどうすれば良いでしょうか？」（https://support-evcs.power-x.jp/hc/ja/articles/17150287589273 ）をご参照ください。

判定 / レビュー

{
  "pass": false,
  "scores": {
    "accuracy": 3,
    "relevance": 4,
    "consistency": 3,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "fail",
    "judge_model_verdict": "fail",
    "gate_verdict": "fail",
    "scores": {
      "accuracy": 3,
      "relevance": 4,
      "consistency": 3,
      "safety": 5,
      "style": 5
    },
    "total": 20,
    "reasons": [
      "Output contradicts the expected fact that the code is sent from a Japanese phone number, claiming it is sent from an overseas carrier.",
      "Phone number re-entry, signal check, retry, and help link are all covered correctly.",
      "Extra troubleshooting items (copy leak, roaming, restart) go beyond the expected answer.",
      "Japanese polite style and clear structure match the request.",
      "Critical contradiction of a required fact forces accuracy to 3 and a fail verdict.",
      "Accuracy score below minimum (3 < 4).",
      "Critical answer points are missing (1)."
    ],
    "missing_points": [
      "Expected: 認証コードは日本の電話番号から送信される; output states it is sent from an overseas carrier, contradicting this required fact."
    ],
    "critical_missing_points": [
      "Expected: 認証コードは日本の電話番号から送信される; output states it is sent from an overseas carrier, contradicting this required fact."
    ],
    "minor_missing_points": [],
    "covered_points": [
      "電話番号を削除して再入力する確認",
      "電波の良い場所で通信状況を確認",
      "海外からのSMS拒否設定の場合は受信を許可",
      "再度認証コードの送信を試すよう案内",
      "ヘルプ記事リンク（17150287589273）の提示"
    ],
    "constraint_violations": [],
    "notes": "All key steps covered, but sender (Japanese number vs overseas carrier) is contradicted; extra advice is plausible but unsupported."
  },
  "autoQaScore": 4,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 4,
  "finalVerdict": "fail"
}

出力

Here's the official troubleshooting checklist for a verification code (SMS) that isn't arriving during PowerX app registration.

**1. Phone number entry**
Delete the number you entered and re-type it, then request the code again. A mistyped or wrongly formatted number is the most common cause.

**2. Network reception**
SMS can't be received when signal is poor. Move to a location with stronger reception and try again.

**3. Using an outdated code**
If you requested a resend several times in a short period, you may be copying the previous code. Wait about 3 minutes, request the code once, and use the most recent message.

**4. SMS receiving blocked on your device** — check all four:
- Allow SMS reception on the handset. On iPhone: Settings → Messages → iMessage, and confirm your phone number is listed under the send/receive ("Start New") section.
- Confirm mobile data roaming is turned off.
- Restart your phone.
- Check whether you can receive other SMS messages at all.

**5. Blocking of messages sent from abroad**
PowerX SMS is delivered via a messaging carrier route, so carrier-level filtering of international/overseas-sent SMS can block it. Re-check that you are not blocking SMS from overseas senders, including roaming-related settings. Note that our reference material describes the sender number inconsistently (one guidance page says a Japanese number, a later QA note says an overseas carrier), so it's worth allowing both rather than relying on the sender number. Carrier-shop staff can check and change these settings for you.

**If it still doesn't arrive**
After you've confirmed with your carrier that nothing is blocked, contact PowerX support again — there is no alternative authentication method to SMS for registration, so the delivery path has to be fixed rather than bypassed.

Reference: "What to do if you can't receive SMS / the verification code doesn't arrive" — https://support-evcs.power-x.jp/hc/ja/articles/17150287589273 (official Help Center, last updated 2026-08-07), plus QA runbook entries CS-016 and CS-129 in the account registration and login runbook.

If you tell me your device type (iPhone/Android), your carrier, and whether you receive other SMS messages, I can narrow down which of these steps applies.

判定 / レビュー

{
  "pass": true,
  "scores": {
    "accuracy": 4,
    "relevance": 4,
    "consistency": 4,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 4,
      "relevance": 4,
      "consistency": 4,
      "safety": 5,
      "style": 5
    },
    "total": 22,
    "reasons": [
      "Covers phone number re-entry, stronger reception, allowing overseas SMS, re-requesting the code, and the support link.",
      "Does not definitively state the code is sent from a Japanese phone number; it hedges with an inconsistency.",
      "Includes extra device and carrier troubleshooting that is relevant but not required.",
      "Citation details such as the future update date and runbook IDs are unsupported.",
      "No language or format constraint violations."
    ],
    "missing_points": [
      "Does not clearly state that the verification code is sent from a Japanese phone number."
    ],
    "critical_missing_points": [],
    "minor_missing_points": [
      "Does not clearly state that the verification code is sent from a Japanese phone number."
    ],
    "covered_points": [
      "Delete and re-enter the phone number.",
      "Try again where network reception is stronger.",
      "Allow SMS from overseas senders.",
      "Request the verification code again.",
      "Provides the official support article link."
    ],
    "constraint_violations": [],
    "notes": "Covers all key checks and link; minor sender-number hedging and unsupported citation details."
  },
  "autoQaScore": 4,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 4,
  "finalVerdict": "pass"
}

出力

認証コード（SMS）が届かない場合は、お手数ですが以下の点をご確認ください。

1. 電話番号の入力
一度入力した番号を削除し、正しい電話番号（国番号や先頭の0の扱いも含め）を入力し直してお試しください。

2. 通信状況
電波状況が悪いとSMSを受信できません。電波の良い場所に移動してから再度お試しください。

3. 再送を繰り返した場合
短時間で何度も再発行すると、1つ前のコードを入力していることがあります。3分ほど時間を置いてから1度だけ再送し、最も新しく届いたコードをご入力ください。

4. SMS受信拒否設定
他のSMSが受信できているあわせてご確認ください。
・スマートフォンでSMS受信を許可する設定にする（iPhoneの場合は「設定 > メッセージ > iMessage」の送受信先に電話番号が記載されているかご確認ください）
・モバイルデータ通信のローミングがオフになっていないかご確認ください
・端末を再起動する

5. 海外からのSMSについて
認証コードは日本の電話番号から送信されます。海外にお住まいの場合や、海外からのSMSを拒否する設定にしている場合は受信を許可してください。

それでも届かない場合
SMSは海外の事業者から送信されるため、海外事業者からのSMS受信拒否設定やローミング設定を、改めてご確認いただく必要があります。設定方法についてはご利用のキャリアショップにご相談ください。キャリア側で許可しても届かない場合は、キャリア会社へお問い合わせのうえ、再度ご連絡ください。なお、SMS以外の認証方法はございません。

詳しい手順はこちらもご参照ください。
SMS受信ができない・認証コードが届かない場合：https://support-evcs.power-x.jp/hc/ja/articles/17150287589273

判定 / レビュー

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 25,
    "reasons": [
      "All three required checks (phone number, signal, overseas SMS) are covered",
      "URL reference matches expected answer exactly",
      "Additional helpful tips (resend timing, carrier settings) do not contradict key points",
      "Polite Japanese style appropriate for customer support",
      "Clear numbered structure aids readability"
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "電話番号の再入力確認",
      "電波の良い場所での再試行",
      "日本の電話番号からの送信と海外SMS受信許可",
      "認証コードの再送信案内",
      "参考URLの提示"
    ],
    "constraint_violations": [],
    "notes": "All key points covered with accurate URL; extra tips are helpful and non-contradictory."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}