Output

Yes — in your case the station itself is offline, not your app setup.

**What's happening**
PowerX has published an official notice that Audi charging hub Shiba Koen is temporarily out of service because of emergency maintenance on the equipment. Restoration work is underway, and the reopening date will be announced as soon as it is decided. That is why several users at the same site all see "Charging not possible" — the chargers are not accepting sessions at all right now.
- Notice: "Temporary suspension of Audi charging hub Shiba Koen due to emergency maintenance" — https://support-evcs.power-x.jp/hc/ja/articles/60632393400857 (last updated 2026-07-31; no restart date published as of the version of this notice in our records, 2026-08-17)
- /sources/ja/public-help/articles/60632393400857.md:20-26

**What to do now**
- Please don't keep retrying or re-scan repeatedly — nothing you change in the app will enable charging while the site is suspended.
- Head to another station. If you were counting on the Audi charging hub Thank you Campaign (running through 2026-08-31), the notice confirms it can still be used at Audi charging hub Kioicho.
- Watch the Help Center notice above and the station listing in the PX app for the resumption announcement.

**One secondary point, only after the site reopens**
If charging still fails once Shiba Koen is back in service, the other known cause is a missing site access permission: scan the dedicated access QR code posted on-site, or in the app go to Settings → usage permission list → add new member permission, then try again (the charger can also briefly show a "preparing" state). This is internal operational guidance, so treat the official outage notice as the authoritative explanation for today.
- /sources/en/runbooks/stations.md:105-110

I can't change the station status or confirm a reopening time from here — if you'd like, tell me your location and I'll help you find the nearest alternative station.

Judge / review

{
  "pass": false,
  "scores": {
    "accuracy": 2,
    "relevance": 3,
    "consistency": 3,
    "safety": 5,
    "style": 4
  },
  "judge": {
    "verdict": "fail",
    "judge_model_verdict": "fail",
    "gate_verdict": "fail",
    "scores": {
      "accuracy": 2,
      "relevance": 3,
      "consistency": 3,
      "safety": 5,
      "style": 4
    },
    "total": 17,
    "reasons": [
      "Primary answer says station offline, not app setup",
      "Contradicts expected required permit fix",
      "Permit guidance is only conditional after reopen",
      "Still includes QR, permit, preparing details",
      "Clear but overly assertive unsupported outage",
      "Accuracy score below minimum (2 < 4).",
      "Relevance score below minimum (3 < 4).",
      "Total score below minimum (17 < 20).",
      "Critical answer points are missing (1)."
    ],
    "missing_points": [
      "Unconditional current instruction to add usage permit as the cause"
    ],
    "critical_missing_points": [
      "Unconditional current instruction to add usage permit as the cause"
    ],
    "minor_missing_points": [],
    "covered_points": [
      "Scan dedicated access QR",
      "Add new member permit in app",
      "Charger may be preparing state"
    ],
    "constraint_violations": [],
    "notes": "Includes permit steps but frames them as post-reopen and contradicts expected current cause."
  },
  "autoQaScore": 3,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 3,
  "finalVerdict": "fail"
}

Output

agent execution timed out after 180000ms

Judge / review

{
  "pass": null,
  "scores": null,
  "judge": null,
  "autoQaScore": null,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": null,
  "finalVerdict": null
}

Output

Here's what's going on at Audi Shiba Koen — there are two things to check:

**1. This station requires a usage permission in the app**

Audi Shiba Koen isn't usable just by installing the PX app — you need to add a usage permission for this site first (/sources/en/runbooks/stations.md:105-109):

- Scan the **dedicated access QR code posted on-site** (this is different from a regular charging QR), or
- Go to **Settings > usage-permission list > add new member permission** in the app.

Once you're registered as an eligible user, charging should work. Also note the charger may simply be in a "preparing" state, so please try again after adding the permission.

**2. However, the station is currently suspended for emergency maintenance**

Even with the permission added, charging may be unavailable for everyone right now. Per the official PowerX notice (updated July 31, 2026), Audi charging hub Shiba Koen has been **temporarily closed due to emergency equipment maintenance** (/sources/ja/public-help/articles/60632393400857.md:20-25). Restoration work is in progress, and the reopening date will be announced once decided — no reopening date is listed in the sources available to me as of today.

**What I'd suggest:**

- Make sure you've added the Shiba Koen usage permission via the on-site access QR or the app settings, then retry.
- If it still shows "Charging not possible," the station is likely still under the maintenance suspension — please check the app or the PowerX Help Center for the latest reopening announcement.
- As an alternative, **Audi charging hub Kioicho** is available. If you were planning to use the "Audi charging hub Thank you Campaign" (running through August 31), it can be used at the Kioicho hub as well.

I'm sorry for the inconvenience — if you'd like, I can also help you check reservation options at another station.

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 4,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 4,
      "safety": 5,
      "style": 5
    },
    "total": 24,
    "reasons": [
      "All required key points covered: permit requirement, access QR, app menu path, eligible-user registration, preparing-state retry advice.",
      "Directly answers the user's question about whether charging is disabled.",
      "Extra maintenance-suspension claim is cited but not in the expected answer; creates slight tension with 'charging should work'.",
      "Clear structure, correct language, no format violations."
    ],
    "missing_points": [
      "Menu path phrased as 'Settings > usage-permission list > add new member permission' instead of 'Account > Permits > Add New Member Permit'."
    ],
    "critical_missing_points": [],
    "minor_missing_points": [
      "Menu path phrased as 'Settings > usage-permission list > add new member permission' instead of 'Account > Permits > Add New Member Permit'."
    ],
    "covered_points": [
      "Usage permit must be added in the app to use the site.",
      "Scan the dedicated access QR code posted on-site.",
      "Alternative: add permit via the app's permit/menu settings.",
      "After adding the permit, user is registered as eligible and can charge.",
      "Charger may be in a 'preparing' state; retry after adding the permit."
    ],
    "constraint_violations": [],
    "notes": "All key points present; one minor menu-path wording difference. Extra cited suspension info is plausible but unverified against the key."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

Output

ご不便をおかけして申し訳ございません。Audi芝公園の状況について、確認できた情報をお伝えします。

結論として、最新の公式情報では、この拠点は緊急メンテナンスにより一時利用停止中です。そのため、QRコードを読み取っても「充電不可」と表示され、充電を開始できない状態にあります。他のお客様もご利用いただけない状況ですので、ご指摘の現象は設備側の停止によるものと考えられます。

再開時期の詳細については、アプリ内の充電器ステータス表示または公式サイトで最新情報をご確認ください。利用停止が長引く場合は、アプリ内のお問い合わせ窓口までご連絡いただければ、個別に状況をご案内いたします。

Judge / review

{
  "pass": false,
  "scores": {
    "accuracy": 2,
    "relevance": 3,
    "consistency": 3,
    "safety": 4,
    "style": 5
  },
  "judge": {
    "verdict": "fail",
    "judge_model_verdict": "fail",
    "gate_verdict": "fail",
    "scores": {
      "accuracy": 2,
      "relevance": 3,
      "consistency": 3,
      "safety": 4,
      "style": 5
    },
    "total": 17,
    "reasons": [
      "回答はアプリでの利用権限追加という核心的な解決策を一切含んでいない",
      "裏付けのない『緊急メンテナンスによる一時利用停止』を断定しており期待回答と矛盾",
      "QR読み取りでも権限追加が必要という手順説明が欠落している",
      "丁寧な日本語で構成は明瞭だが、内容が誤解を招く",
      "Accuracy score below minimum (2 < 4).",
      "Relevance score below minimum (3 < 4).",
      "Total score below minimum (17 < 20).",
      "Critical answer points are missing (1)."
    ],
    "missing_points": [
      "アプリで利用権限の追加が必要であること（現地の専用アクセス用QRを読み取る、またはアカウント＞利用権限＞追加から登録）",
      "充電準備中の可能性があるため、権限追加後に改めて試すよう案内する点"
    ],
    "critical_missing_points": [
      "アプリで利用権限の追加が必要であること（現地の専用アクセス用QRを読み取る、またはアカウント＞利用権限＞追加から登録）"
    ],
    "minor_missing_points": [
      "充電準備中の可能性があるため、権限追加後に改めて試すよう案内する点"
    ],
    "covered_points": [
      "QRコード読み取りで「充電不可」と表示される現象への言及",
      "他のユーザーも利用できない状況の説明"
    ],
    "constraint_violations": [],
    "notes": "権限追加の手順が欠落し、根拠のないメンテナンス停止を断定。核心を外した誤回答。"
  },
  "autoQaScore": 3,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 3,
  "finalVerdict": "fail"
}