Cases
PX Chat / Golden Master
Browse the eval questions, inspect each case in place, and manage source-linked or multi-turn coverage without leaving the library.
Import datasets (CLI)
Imports are still supported, but the team can now create and duplicate cases directly in the harness.
bun run eval:import -- --suite pxchat --file ./evals/seed/your_dataset.xlsx
bun run eval:import -- --suite pxchat --file ./evals/seed/notion-export.zip
Latest import: 2026-10-06T07:09:34.432Z
Scenario authoring
Create or update a scenario group, then add turns from the new-case page or duplicate an existing turn.
Terminology help
Case
One eval entry: the prompt, expected answer, and metadata for a single thing you want to test.
Scenario
A multi-turn conversation made of several related cases. The scenario key ties those turns together.
Source
Where the case originally came from, usually a spreadsheet or import ID. It helps trace imports; it does not decide whether the case runs.
Workflow
The harness status used for runnability: draft means still being authored, active means runnable, disabled means kept for reference.
| Case | Prompt (EN) | Status / source | Scenario | Tags | Actions |
|---|---|---|---|---|---|
| Q-000149 csv-5f1e0a8bd308db5afab8 Golden | I finished charging within my reserved time but accidentally pressed "Resume charging" and can't cancel. JA also available | active csv-5f1e0a8bd308db5afab8 Import status: active | Standalone case | Critical App charging | |
| Q-000150 csv-724c50394fbc1d904b86 Golden | I can't log in because my secret-question answer (e.g. date of birth or pet's name) is rejected. This may be after changing phones, or a possible input mistake at regist… JA also available | active csv-724c50394fbc1d904b86 Import status: active | Standalone case | Critical App login | |
| Q-000151 csv-510e75a3f18bc9a62b65 Golden | I am not receiving the SMS verification code during app registration. JA also available | active csv-510e75a3f18bc9a62b65 Import status: active | Standalone case | Critical App registration | |
| Q-000152 csv-3f8b4ccddd381b39b0d8 Golden | I don't know what to do after receiving the email verification code / I'm unsure if registration is complete. (Includes a report that the "unverified" label disappeared… JA also available | active csv-3f8b4ccddd381b39b0d8 Import status: active | Standalone case | Critical App registration | |
| Q-000153 csv-c2b25ef516bab57e8e56 Golden | I can log in to the app but email-address verification won't complete. Opening the URL in the received email gives an error. Registered on a corporate plan. Please conta… JA also available | active csv-c2b25ef516bab57e8e56 Import status: active | Standalone case | Critical App registration | |
| Q-000154 csv-ef110ebb5d7ca886dc49 Golden | On the app's new registration/login screen, after entering my phone number and pressing 'Agree and proceed', it says 'Request failed' and won't continue. Same even after… JA also available | active csv-ef110ebb5d7ca886dc49 Import status: active | Standalone case | Critical App registration | |
| Q-000155 csv-b103aaf9a3fc997e1ac5 Golden | Is app registration required? JA also available | active csv-b103aaf9a3fc997e1ac5 Import status: active | Standalone case | Critical App registration | |
| Q-000156 csv-49adc8f57284075c7418 Golden | Can anyone use the 2nd-floor lounge at Audi Charging Hub Shiba Koen? I'm not an Audi model owner. JA also available | active csv-49adc8f57284075c7418 Import status: active | Standalone case | Critical Audi | |
| Q-000157 csv-030b1c4f9c85c48595fa Golden | Station name: Audi Shiba Koen I installed the PX app and scanned the on-site QR, but it shows Charging not possible." Other users also can't charge; has charging been di… JA also available | active csv-030b1c4f9c85c48595fa Import status: active | Standalone case | Critical Audi | |
| Q-000158 csv-04f7428231749aca3c56 Golden | I registered the app / joined First, but the pin for the Audi Charging Hub (Kioicho, Shiba Park, etc.) isn't shown on the map so I can't use it. Also asked whether one r… JA also available | active csv-04f7428231749aca3c56 Import status: active | Standalone case | Critical Audi | |
| Q-000159 csv-043edb026962cb32a4d0 Golden | I want to use the charger at an Audi dealer but the pin isn't showing. JA also available | active csv-043edb026962cb32a4d0 Import status: active | Standalone case | Critical Audi, Station | |
| Q-000160 csv-0e5a3c8dbb6af0cacec9 Golden | I got a credit-card notification right after reserving — will it be refunded? JA also available | active csv-0e5a3c8dbb6af0cacec9 Import status: active | Standalone case | Critical Biling, Credit card, Instruction | |
| Q-000161 csv-08f816b2d50492933945 Golden | Can I charge using a charging card such as a Toyota or Nissan card? And can I use a card like a Nissan Card for app-payment registration? JA also available | active csv-08f816b2d50492933945 Import status: active | Standalone case | Critical Billing | |
| Q-000162 csv-46b530d254f16f3b7e7d Golden | As a First member I was charged ¥85/kWh instead of ¥45 (e.g. ¥1,350 on 5/1). Is Kioicho not bookable 3 days ahead, are eligible sites only shown on-site, what's the 90-d… JA also available | active csv-46b530d254f16f3b7e7d Import status: active | Standalone case | Critical Billing, Audi | |
| Q-000163 csv-343bd6a240a9e6a1f2ce Golden | Even after moving to the other side, the charger showed “Charging complete” after I pressed Start, and I couldn't charge. I also received a credit card charge notificati… JA also available | active csv-343bd6a240a9e6a1f2ce Import status: active | Standalone case | Critical Billing, Charging, Credit card | |
| Q-000164 csv-1292b1114f9fc83af034 Golden | A large usage notification/charge (e.g., ¥5,200, ¥6,000, or ¥11,687) appeared before or shortly after charging, even though the actual cost was only around ¥154 or ¥798.… JA also available | active csv-1292b1114f9fc83af034 Import status: active | Standalone case | Critical Billing, Credit card | |
| Q-000165 csv-4334126cb5778b3a4530 Golden | I don't own a car / don't use PowerX, yet I was charged/debited (1,050 yen / 2,580 yen, etc.) on my credit card. Please check. JA also available | active csv-4334126cb5778b3a4530 Import status: active | Standalone case | Critical Billing, Paid membership | |
| Q-000166 csv-7ffd8f72473e130760ca Golden | I switched to annual payment (10,800 yen) and paid, but I'm also being charged usage fees on subsequent usage dates. What's going on? JA also available | active csv-7ffd8f72473e130760ca Import status: active | Standalone case | Critical Billing, Paid membership | |
| Q-000167 csv-91fb77a26ca9fe0cb2b5 Golden | I want to issue a receipt for charging done a month ago / last year. How? (Including a case where the president charged via his phone but the app shows "not set up.") JA also available | active csv-91fb77a26ca9fe0cb2b5 Import status: active | Standalone case | Critical Billing, Receipt | |
| Q-000168 csv-3ddc92f2b905fd98806b Golden | Can receipts be issued? JA also available | active csv-3ddc92f2b905fd98806b Import status: active | Standalone case | Critical Billing, Receipt | |
| Q-000169 csv-a66c609583b5733c474e Golden | I was charged a ¥500 cancellation fee even though I couldn't charge, my reservation was duplicated due to an app or network issue, or the app remained stuck on “Stopping… JA also available | active csv-a66c609583b5733c474e Import status: active | Standalone case | Critical Cancellation fee | |
| Q-000170 csv-7fb6a51fecbed25735cd Golden | I want to know why a cancellation fee was charged even though I couldn't charge due to a charger error / system malfunction (or a handling mistake). JA also available | active csv-7fb6a51fecbed25735cd Import status: active | Standalone case | Critical Cancellation fee | |
| Q-000171 csv-e5d525e61f26db359398 Golden | The charger’s dispenser light is red, and it displays “Charging is not possible because the emergency stop button is pressed,” so I can’t charge. I may have accidentally… JA also available | active csv-e5d525e61f26db359398 Import status: active | Standalone case | Critical Charging | |
| Q-000172 csv-65ec5c155594911516f8 Golden | When I scan the QR code and plug in the connector, charging stops after a few seconds. It shows "Diagnostic code 222" (203 on the right side), and my vehicle shows "Erro… JA also available | active csv-65ec5c155594911516f8 Import status: active | Standalone case | Critical Charging | |
| Q-000173 csv-8c9ecd5f892e804513b5 Golden | Charging started but stopped partway through, and recharging will not start. (The unit LED is white; no error is shown in the app.) JA also available | active csv-8c9ecd5f892e804513b5 Import status: active | Standalone case | Critical Charging | |
| Q-000174 csv-6072aaee9652c99a7cc6 Golden | After reserving and scanning the QR code (or plugging in the connector) and pressing Start, charging does not start — either error code 243 is shown, or no error code is… JA also available | active csv-6072aaee9652c99a7cc6 Import status: active | Standalone case | Critical Charging | |
| Q-000175 csv-c9802a3dbff40011fcbe Golden | I made a reservation, but my vehicle displays “Error” and won’t start charging. I have reseated the connector on the left several times, and the connector is locked, the… JA also available | active csv-c9802a3dbff40011fcbe Import status: active | Standalone case | Critical Charging | |
| Q-000176 csv-fffea96366174afa284f Golden | The connector is in until it clicks, shift P, power OFF, settings fine, but charging won't start. I'm in a hurry and will go elsewhere if it takes long. Please make sure… JA also available | active csv-fffea96366174afa284f Import status: active | Standalone case | Critical Charging | |
| Q-000177 csv-53f8dd4b48749d273c2b Golden | The customer reported that charging would not start. They said that even after scanning the QR code and pressing the START button, the message “Please plug in the connec… JA also available | active csv-53f8dd4b48749d273c2b Import status: active | Standalone case | Critical Charging | |
| Q-000178 csv-3216d10671d6c3df93a0 Golden | Right after starting, an error appears (diagnostic code 187/200, "safety device activated," etc.) and I can't charge even after unplugging/replugging and retrying. Somet… JA also available | active csv-3216d10671d6c3df93a0 Import status: active | Standalone case | Critical Charging | |
| Q-000179 csv-0d9770c223a341a9168b Golden | When I scan the QR code it shows "Charging not possible because the safety device activated" (diagnostic code 10506), and neither the left nor right charger works. Even… JA also available | active csv-0d9770c223a341a9168b Import status: active | Standalone case | Critical Charging | |
| Q-000180 csv-8797639d321cf2718a61 Golden | When I start charging it stops with "Charging stopped due to safety device activation" (error code 2). I tried once on the left dispencer and three times on the right di… JA also available | active csv-8797639d321cf2718a61 Import status: active | Standalone case | Critical Charging | |
| Q-000181 csv-afdda2a7d47e79093df2 Golden | Charging stopped due to a vehicle-side error. About 3 minutes remain. Can I press the emergency-stop button and remove the connector? Vehicle is an Ariya. JA also available | active csv-afdda2a7d47e79093df2 Import status: active | Standalone case | Critical Charging | |
| Q-000182 csv-9c8eb17448b646741e36 Golden | I have a reservation from 18:10 but get an error and can't charge. I tried both sides multiple times. White LED, diagnostic code 193, Nissan Ariya. Please restore it soo… JA also available | active csv-9c8eb17448b646741e36 Import status: active | Standalone case | Critical Charging | |
| Q-000183 csv-7d668b9a92b81dbf536b Golden | The screen returns after Start and won't charge. No errors. Ioniq 5. Also, after joining PowerX First my output dropped from 100kW to 70kW. JA also available | active csv-7d668b9a92b81dbf536b Import status: active | Standalone case | Critical Charging | |
| Q-000184 csv-2ca688dfe9a8bf702d21 Golden | The DU2 charger isn't working. JA also available | active csv-2ca688dfe9a8bf702d21 Import status: active | Standalone case | Critical Charging | |
| Q-000185 csv-d4d51605162c5891a9ca Golden | In my 17:15 slot, error code 244 appears and I can't charge. No issues with the vehicle. Volvo C40. JA also available | active csv-d4d51605162c5891a9ca Import status: active | Standalone case | Critical Charging | |
| Q-000186 csv-978e2788261d0a0b4d72 Golden | When I plug in the gun it shows "malfunction" and won't charge. The right side is blocked by a parked vehicle. JA also available | active csv-978e2788261d0a0b4d72 Import status: active | Standalone case | Critical Charging | |
| Q-000187 csv-2b6e02148747cecb113e Golden | It's my first time; if I don't charge, am I still billed? JA also available | active csv-2b6e02148747cecb113e Import status: active | Standalone case | Critical Charging | |
| Q-000188 csv-bc02c0574fee3966bd07 Golden | If I charge on the other side, do I need to cancel and rebook? JA also available | active csv-bc02c0574fee3966bd07 Import status: active | Standalone case | Critical Charging | |
| Q-000189 csv-a5e447b3826cc50e4061 Golden | In a dealer loaner, charging stopped after 10 minutes and the vehicle showed "electric drive system fault." The engine won't start either. Citroen E-C4. JA also available | active csv-a5e447b3826cc50e4061 Import status: active | Standalone case | Critical Charging | |
| Q-000190 csv-3550c79fad356967fbac Golden | During my additional reservation slot, “Unavailable due to cooling down” has been displayed for 20 minutes. Please make sure I am not charged a cancellation fee. JA also available | active csv-3550c79fad356967fbac Import status: active | Standalone case | Critical Charging | |
| Q-000191 csv-f23ddf62d9eb2b1a3ff1 Golden | Charging stopped midway, and the LED turned yellow. I used the “Charge Again” option, but I wasn’t able to charge enough. Will the charges be combined? JA also available | active csv-f23ddf62d9eb2b1a3ff1 Import status: active | Standalone case | Critical Charging | |
| Q-000192 csv-94096c4dd6928b3402e7 Golden | Both units 01 and 02 won't start charging even after scanning the QR code and are unusable. Unit 01 also shows an error (see attachment). Please arrange repairs. JA also available | active csv-94096c4dd6928b3402e7 Import status: active | Standalone case | Critical Charging | |
| Q-000193 csv-2aede035afb93160946a Golden | Charging frequently stops a few minutes after starting / ends immediately at certain chargers. It needs repeated re-plugging, and sometimes the app freezes in 'stopping'… JA also available | active csv-2aede035afb93160946a Import status: active | Standalone case | Critical Charging, Stop charging | |
| Q-000194 csv-a89a93f8f77ec59bac0e Golden | The LED lights yellow-green and I can't charge. It happens often in rain or early-morning condensation. Please improve this. JA also available | active csv-a89a93f8f77ec59bac0e Import status: active | Standalone case | Critical Charging, Suggestion | |
| Q-000195 csv-a1db3936172922b5bdf5 Golden | I have a corporate account. Do I need to set up a payment method to use it? When I try to reserve from the dashboard, the slot is orange and I can't book. JA also available | active csv-a1db3936172922b5bdf5 Import status: active | Standalone case | Critical Corporate | |
| Q-000196 csv-b8c16f36af50f3317ba3 Golden | An employee wants to make a reservation to try charging, but it stays on "COMING SOON" and can't be booked. JA also available | active csv-b8c16f36af50f3317ba3 Import status: active | Standalone case | Critical Corporate | |
| Q-000197 csv-dc8aa0bbecd4fff65ce7 Golden | While registering a corporate account, I skipped the optional fields (postal code, gender, and vehicle information) and got stuck on the credit card registration screen… JA also available | active csv-dc8aa0bbecd4fff65ce7 Import status: active | Standalone case | Critical Corporate | |
| Q-000198 csv-1d3228165bdbfe05b5fe Golden | Callback in response to our call. I want to use a personal credit card for the First membership fee and the company credit card for charging fees. JA also available | active csv-1d3228165bdbfe05b5fe Import status: active | Standalone case | Critical Corporate, Credit card | |
| Q-000199 csv-e3510dc6175140f8dbba Golden | During corporate registration we're asked to register a credit card. We were told it's unnecessary—how should we proceed? JA also available | active csv-e3510dc6175140f8dbba Import status: active | Standalone case | Critical Corporate, Credit card, App registration | |
| Q-000200 csv-268537190d48b2936423 Golden | When I try to change my credit card info, it shows 'You cannot change if you have one or more reservations' and won't let me. I have no reservations. What should I do? I… JA also available | active csv-268537190d48b2936423 Import status: active | Standalone case | Critical Credit card | |
| Q-000201 csv-36600ec5efce998fc7a3 Golden | During new app registration, the credit card cannot be registered. After entering card details/verification code and seeing 'Authentication complete,' closing it shows '… JA also available | active csv-36600ec5efce998fc7a3 Import status: active | Standalone case | Critical Credit card, App registration | |
| Q-000202 csv-c7858cedfebc0ac4d8e7 Golden | I'm at Miyako Messe. I've downloaded the app but haven't made a reservation. How do I charge my car? JA also available | active csv-c7858cedfebc0ac4d8e7 Import status: active | Standalone case | Critical Instruction | |
| Q-000203 csv-f1d992799a453278c129 Golden | I'd like to know the maximum output. Are there any output limits based on my plan or PowerX First membership? JA also available | active csv-f1d992799a453278c129 Import status: active | Standalone case | Critical Instruction | |
| Q-000204 csv-5d2d890750c48945aa41 Golden | I canceled my current reservation. Can I make a reservation at another location afterward? (I’m a paid member.) JA also available | active csv-5d2d890750c48945aa41 Import status: active | Standalone case | Critical Instruction | |
| Q-000205 csv-bfed2b30c0b0b6232513 Golden | The chargers at Toyohashi Roadside Station have been replaced. Could you explain how to use PowerX? How do I register for an account (general or paid membership), and wh… JA also available | active csv-bfed2b30c0b0b6232513 Import status: active | Standalone case | Critical Instruction | |
| Q-000206 csv-0e66184cd110626c05a8 Golden | What are the steps to charge after reserving? Is charging 30 minutes? JA also available | active csv-0e66184cd110626c05a8 Import status: active | Standalone case | Critical Instruction | |
| Q-000207 csv-cd747d8a92a3bc4925f9 Golden | It says max 150kW; can a Leaf use it without problems? JA also available | active csv-cd747d8a92a3bc4925f9 Import status: active | Standalone case | Critical Instruction | |
| Q-000208 csv-914908c73b76c9fe4041 Golden | I haven't charged; will I be billed? (I've already scanned the QR and the instructions are showing.) JA also available | active csv-914908c73b76c9fe4041 Import status: active | Standalone case | Critical Instruction | |
| Q-000209 csv-42ec0595a5bd335817bd Golden | It's my first time. Do I have to become a paid member to use it? JA also available | active csv-42ec0595a5bd335817bd Import status: active | Standalone case | Critical Instruction | |
| Q-000210 csv-2897c8c8dc211d2c670d Golden | The QR code isn't showing. (I haven't made a reservation.) JA also available | active csv-2897c8c8dc211d2c670d Import status: active | Standalone case | Critical Instruction | |
| Q-000211 csv-f0eec19582f4904a56e6 Golden | Does charging speed (output) change depending on whether I join PowerX First or select a different pricing menu (Economy/Regular/Premium)? What are the differences betwe… JA also available | active csv-f0eec19582f4904a56e6 Import status: active | Standalone case | Critical Instruction | |
| Q-000212 csv-84e32a7e4dbf32933154 Golden | Could you tell me about the free charging campaign? (1) Which locations are included? Is it only Shiba Park, or are roadside stations also included? (2) How long does th… JA also available | active csv-84e32a7e4dbf32933154 Import status: active | Standalone case | Critical Instruction | |
| Q-000213 csv-fa38fca4f4b454444605 Golden | It's my first time using PX. Can I check whether the 90-day free trial applies? JA also available | active csv-fa38fca4f4b454444605 Import status: active | Standalone case | Critical Instruction | |
| Q-000214 csv-a13b8ab198cead7efaa4 Golden | How widespread are the stations (locations)? JA also available | active csv-a13b8ab198cead7efaa4 Import status: active | Standalone case | Critical Instruction | |
| Q-000215 csv-a366416394f4a03ffd0f Golden | I'm using the service during the free period (until the end of August). I'm registered as a general user. Will I be charged anything from September onward? JA also available | active csv-a366416394f4a03ffd0f Import status: active | Standalone case | Critical Instruction, Billing | |
| Q-000216 csv-c36ce6ee83bb48b5d918 Golden | I'm a general user — do I only pay for what I actually charge? JA also available | active csv-c36ce6ee83bb48b5d918 Import status: active | Standalone case | Critical Instruction, Billing | |
| Q-000217 csv-41243029e50a4bc839fb Golden | How can I compare your pricing with other companies' per-minute pricing? JA also available | active csv-41243029e50a4bc839fb Import status: active | Standalone case | Critical Instruction, Billing | |
| Q-000218 csv-85174a465c31152fbe97 Golden | I've reserved in advance. There are two dispensers; which one should I use? JA also available | active csv-85174a465c31152fbe97 Import status: active | Standalone case | Critical Instruction, Charging | |
| Q-000219 csv-f6b38d527e08e18d38c5 Golden | I reserved via the app and I'm at the charging station. I've plugged in the connector but don't know how to use it. Where is the QR code and where do I scan it? JA also available | active csv-f6b38d527e08e18d38c5 Import status: active | Standalone case | Critical Instruction, Charging | |
| Q-000220 csv-c366a9d530fdccbf7af0 Golden | What is the difference between the three charging menus (Economy/Regular/Premium)? JA also available | active csv-c366a9d530fdccbf7af0 Import status: active | Standalone case | Critical Instruction, Charging | |
| Q-000221 csv-61b3dd6e489bcf6739d4 Golden | How much is it per kWh? JA also available | active csv-61b3dd6e489bcf6739d4 Import status: active | Standalone case | Critical Instruction, Credit card, Billing | |
| Q-000222 csv-b78dc5169cb8e5e3ce58 Golden | Can other companies' chargers at service areas (e.g. Dangozaka SA, Ebina SA) be authenticated/used with the PowerX app? If I register PowerX First, do I need a separate… JA also available | active csv-b78dc5169cb8e5e3ce58 Import status: active | Standalone case | Critical Instruction, Highway | |
| Q-000223 csv-a0b59e629f2ab5b3c0a3 Golden | (1) We use the dashboard as a corporation and would like to grant staff access. Can staff register without entering credit card information? (2) After making several res… JA also available | active csv-a0b59e629f2ab5b3c0a3 Import status: active | Standalone case | Critical Instruction, Output, Paid membership | |
| Q-000224 csv-2eee934235522e171de1 Golden | I'd like to know the usage fees for non-First members. How much does it cost to charge an Outlander? JA also available | active csv-2eee934235522e171de1 Import status: active | Standalone case | Critical Instruction, Reservation | |
| Q-000225 csv-7fb7c26cee340d6ac9fd Golden | Does the fee vary with charging time? JA also available | active csv-7fb7c26cee340d6ac9fd Import status: active | Standalone case | Critical Instruction, Reservation, Cancellation… | |
| Q-000226 csv-fe62d01b16046d884c4f Golden | If I stop charging partway through, am I charged only up to when I stopped (e.g. 15 minutes on a 30-minute booking)? Or am I charged for the full 30 minutes regardless o… JA also available | active csv-fe62d01b16046d884c4f Import status: active | Standalone case | Critical Instruction, Suggestion | |
| Q-000227 csv-700a96918c1bc39acb14 Golden | What is the difference between the Economy / Regular / Premium charging menus? Why is everything except Economy always 'out of stock' at my usual site, and when will it… JA also available | active csv-700a96918c1bc39acb14 Import status: active | Standalone case | Critical Instruction | |
| Q-000228 csv-7b364e48e8d9bc0aad4d Golden | Can Tesla vehicles charge here? JA also available | active csv-7b364e48e8d9bc0aad4d Import status: active | Standalone case | Critical Instruction, Vehicle compatibility | |
| Q-000229 csv-634bc97c924cc1de9778 Golden | Compatible models (e.g., Alfa Romeo)? JA also available | active csv-634bc97c924cc1de9778 Import status: active | Standalone case | Critical Instruction, Vehicle compatibility | |
| Q-000230 csv-355225978342d25fa215 Golden | Can general (non-member) users use it, even just once? JA also available | active csv-355225978342d25fa215 Import status: active | Standalone case | Critical Instruction, Vehicle compatibility, Audi | |
| Q-000231 csv-aa328bde2f2fc12abba1 Golden | Could you tell me about the Audi Shiba Park station? (1) Is the half-price campaign available to general users? (2) What is the rate under the half-price campaign? (3) H… JA also available | active csv-aa328bde2f2fc12abba1 Import status: active | Standalone case | Critical Output | |
| Q-000232 csv-4156197ccc208b158f4f Golden | The charging output (speed) won't rise / is unstable / drops as it nears full charge (e.g. only ~55kW when it should be 150kW, gradually declining from 70-90kW, a compet… JA also available | active csv-4156197ccc208b158f4f Import status: active | Standalone case | Critical Output | |
| Q-000233 csv-cdf6fe5e4a95747b2710 Golden | My output is lower than usual. Is it because of the cold outside temperature? Toyota bZ4X. JA also available | active csv-cdf6fe5e4a95747b2710 Import status: active | Standalone case | Critical Output | |
| Q-000234 csv-3474a5319055c6ea4aa0 Golden | Charging with a Hyundai IONIQ5 is unstable — output repeatedly fluctuates (81/60/54kW), and after ~8 minutes it drops for ~90 seconds, sometimes to zero. It may be vehic… JA also available | active csv-3474a5319055c6ea4aa0 Import status: active | Standalone case | Critical Output | |
| Q-000235 csv-2a67e018c2cab5155d55 Golden | What are the benefits of PowerX First? JA also available | active csv-2a67e018c2cab5155d55 Import status: active | Standalone case | Critical Paid membership | |
| Q-000236 csv-e4fafd55f3bee37c27c2 Golden | How do I cancel PowerX First membership? JA also available | active csv-e4fafd55f3bee37c27c2 Import status: active | Standalone case | Critical Paid membership | |
| Q-000237 csv-2708afcef42379cfc5de Golden | I paid the annual fee, but the expiry shows 2025/4/27 and says 90-day free trial. Why? JA also available | active csv-2708afcef42379cfc5de Import status: active | Standalone case | Critical Paid membership | |
| Q-000238 csv-469ca3f3ceca9c2681bc Golden | What are the fees (annual fee, charging cost), and how does billing work? When is the credit card payment date? JA also available | active csv-469ca3f3ceca9c2681bc Import status: active | Standalone case | Critical Paid membership | |
| Q-000239 csv-ad9c04f8993d09cb81c0 Golden | Does the unit price change if I become a PowerX First member, and is there any benefit to joining? JA also available | active csv-ad9c04f8993d09cb81c0 Import status: active | Standalone case | Critical Paid membership | |
| Q-000240 csv-46a91b81e4e5984c567a Golden | Can I reserve and charge as a general user without joining PowerX First? Is registration required? Can I choose between general use and PowerX First after registering? I… JA also available | active csv-46a91b81e4e5984c567a Import status: active | Standalone case | Critical Paid membership | |
| Q-000241 csv-27156c6b8c7fc36abd01 Golden | I joined PowerX First while charging. Output is 20-30kW, not 150kW. Why? JA also available | active csv-27156c6b8c7fc36abd01 Import status: active | Standalone case | Critical Paid membership | |
| Q-000242 csv-314c73c6a04678dc23d0 Golden | I have the following questions about canceling PowerX First (including free campaigns such as 2–3 months or 90 days free, as well as annual plans): (1) How can I cancel… JA also available | active csv-314c73c6a04678dc23d0 Import status: active | Standalone case | Critical Paid membership | |
| Q-000243 csv-cb3a7c95167d5d22c2b3 Golden | Please explain PowerX First membership. How do I confirm membership and register/reserve? JA also available | active csv-cb3a7c95167d5d22c2b3 Import status: active | Standalone case | Critical Paid membership | |
| Q-000244 csv-349d8964949e0f118d36 Golden | What is the scope of the 90-day (3-month) free-fee campaign? JA also available | active csv-349d8964949e0f118d36 Import status: active | Standalone case | Critical Paid membership | |
| Q-000245 csv-40b0d60a11911012199b Golden | Could you tell me about PowerX First? What does the “F” on the map mean, what rate applies at locations without an “F,” and how can I cancel my membership? JA also available | active csv-40b0d60a11911012199b Import status: active | Standalone case | Critical Paid membership | |
| Q-000246 csv-413478f12a4e56e2c766 Golden | Questions about the PowerX First plan: am I enrolled, what's the monthly fee (900/980 yen), is annual cheaper, is it monthly + usage charges, is it 45 yen/kWh, 150 kW ou… JA also available | active csv-413478f12a4e56e2c766 Import status: active | Standalone case | Critical Paid membership | |
| Q-000247 csv-5e30da0e8290b1ff9dee Golden | I'd like to confirm how the PowerX First 90-day free campaign works. (1) Does “90 days free” mean that only the membership fee is waived and charging fees are billed sep… JA also available | active csv-5e30da0e8290b1ff9dee Import status: active | Standalone case | Critical Paid membership | |
| Q-000248 csv-92a557516cdecb5dd942 Golden | Is 900 yen/month tax-inclusive (a monthly conversion of the 10,800 yen annual payment)? JA also available | active csv-92a557516cdecb5dd942 Import status: active | Standalone case | Critical Paid membership | |
| Q-000249 csv-df385bdad8e5dabe6bf7 Golden | What are the First charging fees? JA also available | active csv-df385bdad8e5dabe6bf7 Import status: active | Standalone case | Critical Paid membership | |
| Q-000250 csv-35f60dd59c99e2d004da Golden | (1) Does joining a PowerX First plan, whether it has a monthly fee of ¥1,050/¥900 or is currently free, mean that I can charge for free?(2) I was charged ¥2,063 at BMW C… JA also available | active csv-35f60dd59c99e2d004da Import status: active | Standalone case | Critical Paid membership | |
| Q-000251 csv-e02e79d78b77de8c677d Golden | I would like to cancel (withdraw) — please tell me the procedure. Reasons include no longer driving an EV, being charged even without use, or being charged after deletin… JA also available | active csv-e02e79d78b77de8c677d Import status: active | Standalone case | Critical Paid membership | |
| Q-000252 csv-c7ab2ed0c29cb27d74c5 Golden | I'd like to check whether I'm enrolled in PowerX First (with a fee) or already cancelled. Has my registration completed? JA also available | active csv-c7ab2ed0c29cb27d74c5 Import status: active | Standalone case | Critical Paid membership | |
| Q-000253 csv-00bf09f04f7a88815196 Golden | I arrived at my reserved time, but a non-charging vehicle (dealer/company car, gasoline car, or an abandoned car) was parked in the charging spot, so I couldn't charge.… JA also available | active csv-00bf09f04f7a88815196 Import status: active | Standalone case | Critical Parking, Suggestion | |
| Q-000254 csv-8feb923ccc95c2022ac6 Golden | Charging for an hour at stations like Nostalgia Kobe costs 1500 yen for parking, which is a heavy burden. Even with a reservation, if the lot is full of regular cars I c… JA also available | active csv-8feb923ccc95c2022ac6 Import status: active | Standalone case | Critical Parking, Suggestion | |
| Q-000255 csv-8be8bd5852e0ac23035f Golden | Please issue individual receipts with a specified recipient name for my paid charging fees (there are several). JA also available | active csv-8be8bd5852e0ac23035f Import status: active | Standalone case | Critical Receipt, Billing | |
| Q-000256 csv-07572fc0759b27c17719 Golden | A PowerX First membership fee (e.g. ¥10,800 or ¥1,050) appears on my credit card statement, but I can't find it in my usage history in the app. If this was a membership… JA also available | active csv-07572fc0759b27c17719 Import status: active | Standalone case | Critical Receipt, Billing | |
| Q-000257 csv-4abb8eb3f628962f536d Golden | I get an error trying to book an additional 30-minute slot, and my phone froze too. JA also available | active csv-4abb8eb3f628962f536d Import status: active | Standalone case | Critical Reservation | |
| Q-000258 csv-a5c1f38b41f5d75341d1 Golden | Please cancel my earlier reservation slot. JA also available | active csv-a5c1f38b41f5d75341d1 Import status: active | Standalone case | Critical Reservation, Cancellation fee | |
| Q-000259 csv-8edd9aa43d42711694c1 Golden | It's 15 minutes before my reservation. Is there a penalty (fee) for canceling before it starts? JA also available | active csv-8edd9aa43d42711694c1 Import status: active | Standalone case | Critical Reservation, Cancellation fee | |
| Q-000260 csv-07152ad16d3637a914e6 Golden | I believe I used to be able to set a charging timer for more than 30 minutes, but now do I have to keep it within 30 minutes? JA also available | active csv-07152ad16d3637a914e6 Import status: active | Standalone case | Critical Reservation, Station | |
| Q-000261 csv-2d1c1af68504f1b88953 Golden | The charging space is empty and no vehicle is parked there, but I can't reserve or use it in the app, and the time slot is grayed out. Why is it unavailable? JA also available | active csv-2d1c1af68504f1b88953 Import status: active | Standalone case | Critical Reservation, Station | |
| Q-000262 csv-b28d0762fe3e8ca2870b Golden | A particular station (○○ Station — could be any) has been completely unavailable for a long time — not showing and impossible to reserve at all, not just a brief outage.… JA also available | active csv-b28d0762fe3e8ca2870b Import status: active | Standalone case | Critical Station | |
| Q-000263 csv-cb6d11b21d2c82bffbb6 Golden | A non-EV (gasoline car) is parked in the charging space, so I cannot use the charger. When I try to cancel, a cancellation fee (cancellation policy) is shown. JA also available | active csv-cb6d11b21d2c82bffbb6 Import status: active | Standalone case | Critical Station | |
| Q-000264 csv-0b6afb6b519be7e220b7 Golden | The charging cable is fully stretched and will not retract. (From the store.) JA also available | active csv-0b6afb6b519be7e220b7 Import status: active | Standalone case | Critical Station | |
| Q-000265 csv-cf1e3c14394cc64197d3 Golden | The charging cable wire snapped and the cord to the connector fell down. It's still charging; what should I do? JA also available | active csv-cf1e3c14394cc64197d3 Import status: active | Standalone case | Critical Station | |
| Q-000266 csv-334473f0ff117e9e18aa Golden | How does it differ from other charging stations? JA also available | active csv-334473f0ff117e9e18aa Import status: active | Standalone case | Critical Station | |
| Q-000267 csv-aad4736df4cc5602714b Golden | The emergency stop (red) button has been pressed and the charger is unusable. Please ask the dealer/store to release (reset) it. Sometimes both DU1 and DU2 are triggered. JA also available | active csv-aad4736df4cc5602714b Import status: active | Standalone case | Critical Station | |
| Q-000268 csv-aafa431a5802155258a2 Golden | I want to use the PX charger, but although the charging parking area is open, the Kobe Kitano Nosta parking lot itself is full and I can't get in. JA also available | active csv-aafa431a5802155258a2 Import status: active | Standalone case | Critical Station, Vehicle compatibility | |
| Q-000269 csv-463015528347127ff7cb Golden | After start, the "press start" message stayed and it stopped. I restarted charging but no stop indicator appears so I can't end it. Vehicle: Aria. JA also available | active csv-463015528347127ff7cb Import status: active | Standalone case | Critical Stop charging, Unable to remove connect… | |
| Q-000270 csv-91f6593b07923e3402f1 Golden | Charging stopped after about 10 minutes and the connector is stuck. Vehicle power is off; I pressed the blue button on the charger but it won't release. LED is red, erro… JA also available | active csv-91f6593b07923e3402f1 Import status: active | Standalone case | Critical Stop charging, Unable to remove connect… | |
| Q-000271 csv-601e0ab6c41253868ded Golden | Charging has finished but the connector cannot be unplugged. (The LED may be off or lit green.) JA also available | active csv-601e0ab6c41253868ded Import status: active | Standalone case | Critical Stop charging, Unable to remove connect… | |
| Q-000272 csv-214312ef09514400aedc Golden | The charging connector is stuck. JA also available | active csv-214312ef09514400aedc Import status: active | Standalone case | Critical Stop charging, Unable to remove connect… | |
| Q-000273 csv-173fa84885113b8e4e19 Golden | Charging stopped with an error. It shows "Please reconnect the connector" and the connector won't come out. The charger's LED is blue and the handle light is blinking re… JA also available | active csv-173fa84885113b8e4e19 Import status: active | Standalone case | Critical Stop charging, Unable to remove connect… | |
| Q-000274 csv-843184cf2a93553429da Golden | The charging gun won't come out and remote release also errors. Audi Q4 e-tron. JA also available | active csv-843184cf2a93553429da Import status: active | Standalone case | Critical Stop charging, Unable to remove connect… | |
| Q-000275 csv-1d34d795042da0ef519d Golden | When I make a reservation after arriving at the station, the earliest available time is 5 minutes later. I’d like to be able to select a start time in 1-minute increment… JA also available | active csv-1d34d795042da0ef519d Import status: active | Standalone case | Critical Suggestion | |
| Q-000276 csv-dddfed414d3b0f4d4385 Golden | Can a specific model (e.g., Volvo EX30/XC40) charge, and are there charging restrictions? Couldn't charge at MINI Kurume before. How does output change with 'only 2 char… JA also available | active csv-dddfed414d3b0f4d4385 Import status: active | Standalone case | Critical Vehicle compatibility | |
| Q-000277 csv-ce05e131da01b8991e77 Golden | Can Mercedes-Benz (EQS/EQE etc.) or other manufacturers' EVs/PHEVs use chargers installed at BMW/Audi dealers? It sometimes stops with an error, so I wonder if it's a co… JA also available | active csv-ce05e131da01b8991e77 Import status: active | Standalone case | Critical Vehicle compatibility, Instruction | |
| Q-000278 csv-85055f15c079b7a92967 Golden | Can I charge my vehicle (Mitsubishi Outlander/eK Cross EV, Nissan Leaf, Toyota RAV4, etc.)? Please tell me how to check the standard and how to apply for general members… JA also available | active csv-85055f15c079b7a92967 Import status: active | Standalone case | Critical Vehicle compatibility, Instruction | |
| Q-000279 csv-4836a727d345d200ba3d Golden | Can I use the PowerX app to charge at a Mercedes-Benz dealership? JA also available | active csv-4836a727d345d200ba3d Import status: active | Standalone case | Critical Vehicle compatibility, Parking |