Case detail

Q-000187 (csv-2b6e02148747cecb113e)

Updated Aug 31, 2026, 07:58 AM • Workflow active

Cases
workflow: activesource status: activetype: goldenarchived: norelease critical: yesTags: ChargingSignals: not checked

Prompt (ja)

初回利用ですが、充電しなければ料金はかかりませんか。

Expected (ja)

従量課金制のため、充電しなければ料金は発生しません(QRコード読み取り済みであればキャンセル料もかかりません)。

ただし、予約開始時間または充電開始時間を過ぎてキャンセルした場合や、予約終了時間までにご利用がなかった場合は、キャンセルポリシーが適用され、500円のキャンセル料金が発生します。ご利用されない場合は、予約開始時間・充電開始時間前までにキャンセルしてください。

Target (ja)

-

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Tags

Charging

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Per-run history

Recent outputs with automated scoring and optional manual override.

Run #7 • isolated • en • sample 0Aug 31, 2026, 09:13 AM
auto: 5 / fail
manual: - / n/a
final: 5 / fail
latency: 63594ms

Output

Short answer: no — you're only billed for the electricity you actually charge.

Here's how it works for a first-time user:

1. **Pay-as-you-go billing.** PowerX charges based on the kWh you actually charge, not by time or a flat fee. If no charging occurred, you will not be billed (/sources/en/runbooks/billing.md:23, /sources/en/runbooks/billing.md:81).

2. **You may see a temporary card "hold," but it's not a charge.** When you make a reservation, PowerX places an authorization hold (pre-authorization) on your credit card to verify it's valid. Some card companies send a notification for this, which can look like a charge — but it's not an actual billing, and the hold is released later (/sources/en/runbooks/billing.md:81).

3. **One caveat: unused reservations.** If you book a slot and then don't use it, a cancellation fee can apply once the reservation start time has passed. Canceling before the start time generally incurs no fee, so if your plans change, cancel from the reservation list in the app before your slot begins (/sources/en/runbooks/reservations.md:252). The exact fee terms for your reservation are shown in the app under Reservations/History > select the reservation > "Details" > "Cancellation policy."

So: register, reserve, and if you end up not charging, you won't be billed for electricity — just make sure to cancel any unused reservation before its start time.

Judge / review

{
  "pass": false,
  "scores": {
    "accuracy": 4,
    "relevance": 5,
    "consistency": 4,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "fail",
    "judge_model_verdict": "fail",
    "gate_verdict": "fail",
    "scores": {
      "accuracy": 4,
      "relevance": 5,
      "consistency": 4,
      "safety": 5,
      "style": 5
    },
    "total": 23,
    "reasons": [
      "Correctly answers core question: no billing if no charging, pay-as-you-go.",
      "Covers cancellation fee risk after reservation start and advises canceling beforehand.",
      "Omits the specific ¥500 fee amount stated in the expected answer.",
      "Does not explicitly state no cancellation fee applies once the QR is scanned.",
      "Card authorization hold detail is accurate, relevant extra context.",
      "Two minor omissions exceed the allowed minor-missing-point limit for a pass.",
      "Too many minor missing points (2 > 1)."
    ],
    "missing_points": [
      "Specific ¥500 cancellation fee amount not mentioned.",
      "No explicit statement that no cancellation fee applies if the QR was already scanned."
    ],
    "critical_missing_points": [],
    "minor_missing_points": [
      "Specific ¥500 cancellation fee amount not mentioned.",
      "No explicit statement that no cancellation fee applies if the QR was already scanned."
    ],
    "covered_points": [
      "Pay-as-you-go: no charge means no billing fee.",
      "Cancellation fee may apply once reservation start time passes without use.",
      "Cancel before the reservation start time to avoid the fee.",
      "Card pre-authorization hold is not an actual charge."
    ],
    "constraint_violations": [],
    "notes": "Strong, on-topic answer; only the ¥500 amount and QR-scanned no-fee clarification are missing."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "fail"
}
Run #7 • isolated • ja • sample 0Aug 31, 2026, 09:13 AM
auto: 4 / fail
manual: - / n/a
final: 4 / fail
latency: 30095ms

Output

はい、ご安心ください。**充電しなければ料金は発生しません。**

PowerXの充電料金は、実際に充電した電力量(kWh)に応じて発生する従量課金制のため、充電が行われなければ請求はありません。また、QRコードを読み取り済みの場合でもキャンセル料はかかりません。

- 出典:/sources/ja/runbooks/charging-troubleshooting.md:301(「従量課金制のため、充電しなければ料金は発生しません(QRコード読み取り済みであればキャンセル料もかかりません)」)
- 出典:/sources/ja/public-help/articles/24098543153433.md:42(「使用した電力量に対する従量課金制です」)

なお、実際に充電された場合の料金は電力量×単価で決まります。初回のご利用で他にご不明な点がございましたら、お気軽にお問い合わせください。

Judge / review

{
  "pass": false,
  "scores": {
    "accuracy": 3,
    "relevance": 4,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "fail",
    "judge_model_verdict": "fail",
    "gate_verdict": "fail",
    "scores": {
      "accuracy": 3,
      "relevance": 4,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 22,
    "reasons": [
      "Main point covered: no charge under usage-based billing if not charging.",
      "QR-code-scanned no-cancellation-fee detail correctly included.",
      "Critical caveat omitted: 500 yen cancellation fee applies if cancelled after start time or unused by reservation end.",
      "Advice to cancel before reservation/charging start time is missing.",
      "Answer unconditionally says no fee, which is materially incomplete without the exception.",
      "Polite Japanese, clear structure, sources cited.",
      "Accuracy score below minimum (3 < 4).",
      "Critical answer points are missing (1)."
    ],
    "missing_points": [
      "500円のキャンセル料金: 予約開始・充電開始時間を過ぎてのキャンセルや予約終了時間まで未利用の場合に適用されるキャンセルポリシーと、開始時間前までのキャンセル指示が欠落"
    ],
    "critical_missing_points": [
      "500円のキャンセル料金: 予約開始・充電開始時間を過ぎてのキャンセルや予約終了時間まで未利用の場合に適用されるキャンセルポリシーと、開始時間前までのキャンセル指示が欠落"
    ],
    "minor_missing_points": [],
    "covered_points": [
      "従量課金制のため充電しなければ料金は発生しない",
      "QRコード読み取り済みであればキャンセル料もかからない",
      "充電時の料金は電力量×単価で決まる"
    ],
    "constraint_violations": [],
    "notes": "主要な結論は正しいが、500円キャンセル料の例外説明が欠落し重要な誤解を招くためfail。"
  },
  "autoQaScore": 4,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 4,
  "finalVerdict": "fail"
}
Run #6 • isolated • en • sample 0Aug 31, 2026, 09:13 AM
auto: 5 / pass
manual: - / n/a
final: 5 / pass
latency: 56349ms

Output

Short answer: you won't be charged for electricity you didn't use — but a reservation you don't show up for can cost you ¥500.

Details:

- Charging is metered (pay-per-use), and there's no membership fee unless you sign up for PowerX First. So simply registering the app and doing nothing costs nothing. /sources/ja/public-help/articles/40047041357337.md:22, /sources/ja/public-help/articles/38947879238169.md:24
- The exception is reservations. A ¥500 cancellation fee applies if you cancel after the reservation start time or charging start time, or if you hold the slot and never use it through to the reservation end time. This applies to PowerX First members too. /sources/ja/public-help/articles/16819739268249.md:30-34, /sources/ja/public-help/articles/40049412120217.md:20-23
- If you did scan the charger's QR code (i.e. you showed up and started a session that then failed), no cancellation fee applies. /sources/en/runbooks/reservations.md:331, /sources/en/runbooks/charging-use.md:178
- What you may see on your card is not a bill: when a reservation is confirmed, PowerX places a credit-card authorization hold, and after the reservation window ends it settles to the actual amount used and releases the rest (usually within about an hour; a cancelled reservation is refunded in full). Some card issuers send a notification for the hold. /sources/ja/public-help/articles/24625279158553.md:20-44, /sources/ja/public-help/articles/40567501317657.md:20-21
- Facility parking is separate from PowerX charging fees, and at many stations it is not free — some stations waive parking only while you are actually charging, so parking without charging may be charged by the facility. /sources/ja/public-help/articles/22881312858393.md:22, /sources/ja/public-help/articles/53166994379161.md:20

Practical tip for a first time: if your plans change, cancel in the app before the reservation start time, and if you're on site and the charger won't work, scan the QR code and contact support so no cancellation fee is applied.

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 4,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 4,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 24,
    "reasons": [
      "Covers pay-as-you-go and no charge if no electricity used.",
      "Covers ¥500 cancellation fee for late cancellation or no-show.",
      "Covers no cancellation fee if QR was scanned.",
      "Adds useful but slightly extra context about holds and parking."
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "Pay-as-you-go billing",
      "No fee if not charging",
      "¥500 cancellation fee conditions",
      "No cancellation fee after QR scan",
      "Cancel before start time"
    ],
    "constraint_violations": [],
    "notes": "Answer is accurate and complete; extra details are relevant but slightly beyond the core ask."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}
Run #6 • isolated • ja • sample 0Aug 31, 2026, 09:13 AM
auto: 4 / pass
manual: - / n/a
final: 4 / pass
latency: 52558ms

Output

充電されなければ、充電料金は発生しません。PowerXの充電料金は充電量に応じた従量課金のため、アプリのダウンロードや会員登録だけでは料金はかかりません。一般会員としてご利用いただく場合、会費も発生しない仕組みです(/sources/ja/public-help/articles/40049696828569.md:18、/sources/ja/runbooks/stations.md:62)。

ただし、初回利用で料金が発生するケースが3つありますのでご注意ください。

1つ目は予約です。予約したにもかかわらず、予約開始時間や充電開始時間を過ぎてキャンセルした場合、あるいは予約終了時間までにご利用がなかった場合は、キャンセルポリシーが適用され500円のキャンセル料金が発生します。PowerX First会員の場合も同様です(/sources/ja/public-help/articles/16819739268249.md:30-33、/sources/ja/public-help/articles/40049412120217.md:20-23)。行けなくなった場合は、開始時間前までにキャンセル手続きをお願いします。

2つ目は駐車料金です。充電とは別に、施設の駐車場料金は原則お客様ご負担となります。一部に無料のステーションもありますので、ご利用前に各ステーションのご案内でご確認ください(/sources/ja/public-help/articles/22881312858393.md:20-22)。

3つ目は有料会員「PowerX First」です。Firstは任意加入で、ご登録されない限り会費は発生しませんが、ご登録した場合は充電の有無にかかわらず会費(年払い換算で月額900円、月払いは月額1,050円)がかかります。また「90日間無料キャンペーン」で登録された場合は、無料期間中にアプリから「自動更新を停止」されない限り、期間終了後に登録済みクレジットカードで会費が決済されます(/sources/ja/public-help/articles/40050080640537.md:20-25、/sources/ja/reference/membership.md:119-121、/sources/ja/reference/membership.md:187)。

まとめますと、アプリ登録のみ・予約なしで充電を伴わないご利用であれば料金はかかりません。初回ご利用の流れは初回利用ガイド(https://support-evcs.power-x.jp/hc/ja/articles/37843344368921)でもご確認いただけます。

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 4,
    "relevance": 4,
    "consistency": 5,
    "safety": 5,
    "style": 4
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 4,
      "relevance": 4,
      "consistency": 5,
      "safety": 5,
      "style": 4
    },
    "total": 22,
    "reasons": [
      "従量課金で充電しなければ料金が発生しない点を正しく説明",
      "500円キャンセル料と開始時間前キャンセルの指示をカバー",
      "QRコード読み取り済みならキャンセル料なしの具体例が未記載",
      "駐車料金やFirst会員情報は初回利用者向けに有用だがやや冗長",
      "日本語敬体で読みやすく構造化されている"
    ],
    "missing_points": [
      "QRコード読み取り済みであればキャンセル料もかかりません、の具体例が未記載"
    ],
    "critical_missing_points": [],
    "minor_missing_points": [
      "QRコード読み取り済みであればキャンセル料もかかりません、の具体例が未記載"
    ],
    "covered_points": [
      "従量課金制のため充電しなければ料金発生なし",
      "予約開始時間・充電開始時間超過キャンセルで500円",
      "予約終了時間まで未利用で500円",
      "開始時間前までにキャンセルするよう案内"
    ],
    "constraint_violations": [],
    "notes": "主要ポイント網羅。QRコード読み取り時のキャンセル料免除の具体例のみ軽微に欠落。"
  },
  "autoQaScore": 4,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 4,
  "finalVerdict": "pass"
}