Case detail

Q-000213 (csv-fa38fca4f4b454444605)

Updated Aug 31, 2026, 07:58 AM • Workflow active

Cases
workflow: activesource status: activetype: goldenarchived: norelease critical: yesTags: InstructionSignals: not checked

Prompt (ja)

初めてPXを使いました。90日間無料が適用されているか確認できますか。

Expected (ja)

アプリのアカウント > PowerX First > お支払いプランの確認で、現在ご加入中のプランの横に緑色で「90日間無料適用中」と表示されます。
詳しくは以下をご参照ください。料金・PowerX Firstについて:https://support-evcs.power-x.jp/hc/ja/articles/40049805074585

Target (ja)

-

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Tags

Instruction

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Per-run history

Recent outputs with automated scoring and optional manual override.

Run #7 • isolated • en • sample 0Aug 31, 2026, 09:13 AM
auto: 4 / fail
manual: - / n/a
final: 4 / fail
latency: 36104ms

Output

Yes — you can check it yourself in the PowerX app:

**How to check**
- Open the app and go to **Account > PowerX First > Check payment plan**.
- If the trial is applied, you'll see **"90-day free trial active"** in green next to your current membership status (en/runbooks/charging-troubleshooting.md:378). If it shows "Not subscribed," no membership fee applies at all.

**What the 90-day free trial covers** (per the official Help Center article, updated 2026-07-04):
- It waives the **PowerX First membership fee** for 90 days (ja/public-help/articles/40050080640537.md:20).
- **Charging fees are separate** — you'll still pay the PowerX First member rate for electricity you use (ja/public-help/articles/40050080640537.md:22).
- After the 90 days, your chosen monthly or annual plan is charged to your registered credit card **unless you stop auto-renewal** in the app during the trial. If you stop it within the trial period, you can cancel with no membership fee charged (ja/public-help/articles/40050080640537.md:24-26).

**Eligibility note:** The campaign excludes customers who used charging 2 or more times before November 18, 2024 (ja/public-help/articles/40050080640537.md:28). Since this is your first time using PX, you should qualify — but the app screen above is the definitive confirmation.

If the app doesn't show the trial as active and you believe it should be, let me know and I can help you look into it further.

Judge / review

{
  "pass": false,
  "scores": {
    "accuracy": 3,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 4
  },
  "judge": {
    "verdict": "fail",
    "judge_model_verdict": "fail",
    "gate_verdict": "fail",
    "scores": {
      "accuracy": 3,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 4
    },
    "total": 22,
    "reasons": [
      "Required support link (Pricing & PowerX First article URL) is missing entirely.",
      "Model cites a different Help Center article ID instead of the expected one.",
      "Navigation path paraphrased: 'Check payment plan' vs required 'Payment Plan Confirmation'.",
      "Green '90-day free trial active' display next to membership is correctly described.",
      "Extra trial coverage, auto-renewal, and eligibility details are plausible but unverified against the key.",
      "File-path citations (e.g., en/runbooks/...) look unpolished for an end-user answer.",
      "Accuracy score below minimum (3 < 4).",
      "Critical answer points are missing (1)."
    ],
    "missing_points": [
      "Expected reference link: Pricing & PowerX First https://support-evcs.power-x.jp/hc/ja/articles/40049805074585",
      "Exact menu label 'Payment Plan Confirmation' rendered as 'Check payment plan'"
    ],
    "critical_missing_points": [
      "Expected reference link: Pricing & PowerX First https://support-evcs.power-x.jp/hc/ja/articles/40049805074585"
    ],
    "minor_missing_points": [
      "Exact menu label 'Payment Plan Confirmation' rendered as 'Check payment plan'"
    ],
    "covered_points": [
      "App path Account > PowerX First to check the plan",
      "'90-day free trial active' shown in green next to current membership"
    ],
    "constraint_violations": [],
    "notes": "Core check steps covered, but the required support URL is omitted and a different article is cited, so fail."
  },
  "autoQaScore": 4,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 4,
  "finalVerdict": "fail"
}
Run #7 • isolated • ja • sample 0Aug 31, 2026, 09:13 AM
auto: 5 / pass
manual: - / n/a
final: 5 / pass
latency: 37419ms

Output

はい、ご確認いただけます。

**確認方法(アプリ)**
PowerXアプリの「アカウント」>「PowerX First」>「お支払いプランの確認」を開くと、「現在入会中」の横に緑色で「**90日間無料適用中**」と表示されます。この表示があれば、キャンペーンが適用されています(/sources/ja/runbooks/charging-troubleshooting.md:378)。

あわせて、以下の点もご留意ください。

- 本キャンペーンは「PowerX Firstの会費」が90日間無料になるもので、充電をご利用の場合は別途PowerX First価格の充電料金が発生します。
- 無料体験期間中にアプリから「自動更新を停止」の手続きをしない場合、90日経過後に申込時に選択された年払いまたは月払いのプランで、ご登録のクレジットカードから決済されます。期間内に停止すれば会費は発生しません。
- なお、2024年11月18日までに2回以上充電をご利用いただいた場合は、キャンペーンの対象外となります。

詳細は公式ヘルプ「PowerX First90日間無料キャンペーンについて」(https://support-evcs.power-x.jp/hc/ja/articles/40050080640537 )および「料金・PowerX Firstについて」(https://support-evcs.power-x.jp/hc/ja/articles/40049805074585 )をご参照ください。

アプリで表示を確認しても「90日間無料適用中」が見当たらない場合は、お手数ですが再度ご連絡ください。

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 25,
    "reasons": [
      "確認手順(アカウント>PowerX First>お支払いプランの確認)と緑色の「90日間無料適用中」表示を正確に説明",
      "期待された「料金・PowerX Firstについて」のサポートリンクを含む",
      "キャンペーン条件や自動更新の注意点など有益な補足情報も過不足なく提示",
      "日本語の丁寧な文体で構成も明瞭"
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "アプリのアカウント>PowerX First>お支払いプランの確認で緑色の「90日間無料適用中」表示を確認できる",
      "料金・PowerX Firstについてのサポート記事リンク(40049805074585)"
    ],
    "constraint_violations": [],
    "notes": "必須の2点を完全にカバー。追加のキャンペーン注意点も関連性が高く問題なし。"
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}
Run #6 • isolated • en • sample 0Aug 31, 2026, 09:13 AM
auto: 4 / pass
manual: - / n/a
final: 4 / pass
latency: 35182ms

Output

Yes — here's how to check, plus what the trial actually covers.

**How to check in the PowerX app**
- Go to **Account > PowerX First > Check payment plan**. If the trial is applied, "90-day free trial active" is shown in green next to your current membership plan (/sources/en/runbooks/charging-troubleshooting.md:378).
- On **Account > PowerX First** you can also confirm membership status: it shows "Currently enrolled" vs. "You are not currently a member" (no fee applies if not enrolled) (/sources/en/runbooks/membership.md:266, /sources/en/runbooks/membership.md:298).

I don't have access to your account, so I can't see the status myself — the in-app screen above is the authoritative check.

**Eligibility**
The campaign waives the PowerX First membership fee for 90 days. The one exclusion stated in the official Help Center article: if you used charging **2 or more times on or before 18 November 2024**, you are not eligible (/sources/ja/public-help/articles/40050080640537.md:20, :28). As a first-time user you would normally fall inside the campaign.

**What to keep in mind during the trial**
- Charging is **not** free: if you charge, PowerX First-priced charging fees still apply on top of the waived membership fee (/sources/ja/public-help/articles/40050080640537.md:22).
- When the 90 days end, the registered credit card is automatically charged on the **annual or monthly plan you chose at sign-up** (/sources/ja/public-help/articles/40050080640537.md:21).
- Renewal is automatic unless you act yourself. To avoid any fee, do **Account > PowerX First management screen > Stop automatic renewal** before the trial ends; stopping within the free period means you can withdraw with no membership fee, and you can still use the service until the contract end date (/sources/ja/public-help/articles/40050080640537.md:24-25, /sources/en/runbooks/membership.md:27).
- A reservation is required to charge, and rejoining later is possible (/sources/en/runbooks/membership.md:27).

One caveat: some internal guidance describes the trial period as including unlimited 30-minute fast charges, but that entry is flagged as time-sensitive and is not in the current official article, so I'd treat the membership-fee waiver as the confirmed scope and verify the fast-charge benefit before relying on it.

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 4,
    "relevance": 4,
    "consistency": 5,
    "safety": 5,
    "style": 4
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 4,
      "relevance": 4,
      "consistency": 5,
      "safety": 5,
      "style": 4
    },
    "total": 22,
    "reasons": [
      "Core navigation steps and green indicator text are present and correct",
      "Specific help center URL omitted; internal source refs used instead",
      "Wording 'Check payment plan' vs 'Payment Plan Confirmation' is semantically equivalent",
      "Extra eligibility/renewal context is relevant for a first-time user but exceeds the ask",
      "No format or language constraints violated"
    ],
    "missing_points": [
      "Help center URL (https://support-evcs.power-x.jp/hc/ja/articles/40049805074585) not provided"
    ],
    "critical_missing_points": [],
    "minor_missing_points": [
      "Help center URL (https://support-evcs.power-x.jp/hc/ja/articles/40049805074585) not provided"
    ],
    "covered_points": [
      "Navigate to Account > PowerX First > Payment Plan Confirmation (Check payment plan)",
      "Green text '90-day free trial active' shown next to current membership"
    ],
    "constraint_violations": [],
    "notes": "Core check steps fully covered; only the supplementary help URL is missing."
  },
  "autoQaScore": 4,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 4,
  "finalVerdict": "pass"
}
Run #6 • isolated • ja • sample 0Aug 31, 2026, 09:13 AM
auto: 5 / pass
manual: - / n/a
final: 5 / pass
latency: 26381ms

Output

アプリご自身で確認いただけます。私はアカウント情報に直接アクセスできないため、以下の手順でご確認ください。

確認手順(PowerXアプリ)
アカウント > PowerX First > お支払いプランの確認
この画面で「現在入会中」の横に緑色で「90日間無料適用中」と表示されていれば、キャンペーンが適用されています(/sources/ja/runbooks/charging-troubleshooting.md:378)。同じ画面でお支払いプランや自動更新日も確認できます(/sources/ja/public-help/articles/36916548707353.md:43、/sources/ja/public-help/articles/39956798936345.md:26)。
なお、「現在加入されていません」等の表示の場合は、そもそもPowerX First未加入であり、会費は発生していません。

適用内容についての注意点
- 無料になるのはPowerX Firstの会費です。充電をご利用の場合は、別途PowerX First価格の充電料金が発生します(/sources/ja/public-help/articles/40050080640537.md:20-22)。
- 無料体験の終了後、申込時に選択いただいた年払いまたは月払いのプランで、ご登録のクレジットカードから決済されます。無料期間中にご自身で「自動更新を停止」の手続きをされない限り自動更新されますので、継続利用されない場合は期間内に停止手続きを行ってください。停止した場合は会費なしで退会できます(/sources/ja/public-help/articles/40050080640537.md:21-27)。
- 対象条件として、2024年11月18日までに2回以上充電をご利用になっていた場合はキャンペーン対象外となります(/sources/ja/public-help/articles/40050080640537.md:30)。

アプリの表示で判断がつかない場合や、無料期間中なのに会費の請求が見える場合は、表示されている画面の内容(自動更新日や請求金額)をお知らせください。あわせて確認いたします。

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 4,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 4,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 24,
    "reasons": [
      "Navigation path and green display text correctly stated",
      "Specific support URL from key points not included",
      "Additional context about conditions and auto-renewal is helpful",
      "Japanese polite style appropriate for user request",
      "Well-structured with clear headings"
    ],
    "missing_points": [
      "Specific URL https://support-evcs.power-x.jp/hc/ja/articles/40049805074585 not provided"
    ],
    "critical_missing_points": [],
    "minor_missing_points": [
      "Specific URL https://support-evcs.power-x.jp/hc/ja/articles/40049805074585 not provided"
    ],
    "covered_points": [
      "アプリのアカウント > PowerX First > お支払いプランの確認",
      "緑色で「90日間無料適用中」と表示される"
    ],
    "constraint_violations": [],
    "notes": "Core answer correct; only the specific support article URL is missing, replaced by internal source refs."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}