Output

Sorry about the trouble — here's how to get the connector released. Based on our troubleshooting guidance for this exact situation (red LED, error code 203, connector stuck after charging stops), there is no charger-side fault, so please try the following:

1. Press the second blue button from the top on the charger unit.
2. Wait about 30 seconds until the LED goes off.
3. Once the LED is off, remove the connector from the vehicle.

If it still won't release:

4. Press the red button on the charger, and remove the connector once the LED goes off.
5. After removing it, gently turn the red button to the right to reset it.

A couple of extra notes:

- Some vehicle charge ports are stiff, so when pulling the connector out, press the release button and pull it straight up/out with a firm, steady force (per the official Help Center guidance).
- If the connector still won't come free after these steps, please contact PowerX support so we can assist further — don't force it aggressively.

Reference: /sources/en/runbooks/charging-troubleshooting.md:267 (case CS-039) and /sources/ja/public-help/articles/23459052214297.md.

Judge / review

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    "accuracy": 5,
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    "consistency": 5,
    "safety": 5,
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      "Press second blue button from top and wait about 30 seconds.",
      "Remove connector once LED turns off.",
      "If stuck, press red button and remove connector when LED turns off.",
      "Gently turn red button to the right to return it to original position."
    ],
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Output

ご不便をおかけして申し訳ありません。エラーコード203が出ている場合でも、充電器本体側のエラーではないため、下記の手順でコネクタのロックを解除できます。

1. 充電器本体の**上から2番目の青ボタン**を押して、**約30秒待ちます**。
2. **LEDが消灯したら**、コネクタを抜いてください。
3. それでも抜けない場合は、**赤いボタン**を押し、LEDが消灯したらコネクタを抜いてください。
4. 無事に抜けたら、**赤いボタンを右へ軽く回して**元の位置に戻してください。

なお、車種によっては充電口が硬いことがあり、リリースボタンを押した状態でやや力を入れながら垂直に引き抜くと外れやすい場合があります。

上記を試しても抜けない場合は、お手数ですがアプリに表示されている診断コード（203）を添えてカスタマーサポートまでご連絡ください。無理に強く引っ張るとコネクタや車両側の充電口を傷める恐れがあるため、ご注意ください。

（根拠: /sources/ja/runbooks/charging-troubleshooting.md:267-272、/sources/ja/public-help/articles/23459052214297.md:19-23）

Judge / review

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    "accuracy": 5,
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      "充電器側のエラーはない",
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      "LED消灯後にコネクタを抜く",
      "抜けない場合は赤いボタンを押してLED消灯後に抜く",
      "抜けたら赤いボタンを右へ軽く回して元に戻す"
    ],
    "constraint_violations": [],
    "notes": "全必須手順を過不足なく網羅。力を入れて引く追加助言が僅かにリスクありだが注意書き付き。"
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Output

Here's what to do — this is a known connector‑lock situation, and the guidance for it is that there's no charger‑side fault recorded, so the red LED / code 203 is the lock state rather than a broken unit.

**Step 1 — use the second blue button (not the one you already tried)**
Press the **second blue button from the top** on the charger body, then **wait about 30 seconds**. Once the **LED goes off**, pull the connector out.
(/sources/en/runbooks/charging-troubleshooting.md:271)

**Step 2 — if it still won't release, use the red button**
Press the **red (emergency stop) button**, wait until the **LED goes off**, then remove the connector.
(/sources/en/runbooks/charging-troubleshooting.md:271)

**Step 3 — reset the red button after removal (important)**
Once the connector is out, **turn the red button gently to the right** to return it to its normal position, so the charger isn't left in an emergency‑stopped state for the next user. The lamp should return to white.
(/sources/en/runbooks/charging-troubleshooting.md:271, /sources/en/runbooks/charging-troubleshooting.md:46)

**Pulling technique (official Help Center)**
Keep the release button pressed and pull **straight out, vertically, with a bit of force** — on some vehicles the charge port is simply stiff. If it resists, gently wiggle the connector side to side while pulling. Do not yank it at an angle.
(https://support-evcs.power-x.jp/hc/ja/articles/23459052214297, updated 2024‑08‑23; /sources/en/runbooks/charging-troubleshooting.md:359)

**If it is still stuck after Steps 1–2**
Stop and contact PowerX support rather than forcing it — the official article directs stuck cases to us after the release‑button attempt. Please send: station name/ID, whether it's the left or right dispenser, your reservation time, the error code (203), and your vehicle make/model.

Two notes that may help:
- If you need to keep charging, you can use the **opposite dispenser on the same reservation** within your reserved time — no cancellation or rebooking needed (/sources/en/runbooks/charging-troubleshooting.md:285).
- If the same 203 stop happens again on the other side, that points to a charger‑side issue; use another station and report it so it can be investigated.

One caveat: the step‑by‑step release procedure above comes from our internal operational runbook (last reviewed 2026‑08‑17), while the official public article only covers the release‑button/straight‑pull method. If the buttons on your unit don't match this layout, tell me what you see and I'll confirm before you press anything else.

Judge / review

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      "Gently turn red button to the right to reset after removal"
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Output

ご案内します。充電器本体側にエラー記録は出ていないため、ロック解除の手順で抜ける見込みです。

1. 本体上から2番目の青ボタンを押し、そのまま約30秒お待ちください。LEDが消灯してから、コネクタを垂直に引き抜いてください（青ボタンを押した直後だと、ロックが外れるまでに時間がかかることがあります）。
2. それでも抜けない場合は、赤いボタン（非常停止）を押してください。LEDが消灯したら、コネクタを引き抜けます。
3. 抜けたあと、赤いボタンは右へ軽く回して戻してください。ランプが白色に戻れば通常どおりご利用いただけます。

抜く際は、リリースボタンを押したままやや力を入れて垂直に引っ張ってください。斜めに引いたり、ボタンを押さずに無理に引っぱったりすると、充電口やコネクタを傷める原因になります。公式ヘルプでも、リリースボタンを押しながら垂直に抜く方法が案内されています（/sources/ja/public-help/articles/23459052214297.md:18-20）。

なお、10分ほどで充電が停止した件について、このケース（LED赤点灯・エラーコード203）では充電器側の異常は確認されていません。再度充電される場合は、コネクタがロックされるまでしっかり差し込み、シフトP・車両電源OFFをご確認のうえ開始してください。同じように停止する場合は、隣の空いているディスペンサー、または別のステーションのご利用をお願いします。

手順2の赤いボタンは非常停止ボタンですので、解除し忘れにご注意ください。それでも抜けない・LEDが消灯しない場合は、ステーション名と充電器番号、発生時刻を添えてご連絡ください。その場で完了をお約束できるものではありませんが、確認のうえ対応いたします。

参照: /sources/ja/runbooks/charging-troubleshooting.md:265-271（コネクタ不動・エラー203のケース）、/sources/ja/runbooks/charging-troubleshooting.md:46（非常停止ボタンの解除方法）

Judge / review

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      "抜けない場合は赤いボタンを押す",
      "LED消灯後に抜く",
      "抜けたら赤いボタンを右へ軽く回して戻す"
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