Output

We're very sorry — arriving at your reserved time only to find a non-charging vehicle (dealer/company car, gasoline car, or abandoned car) occupying the spot is exactly the kind of situation we want to avoid, and we apologize for the trouble.

**About time extensions**

At this time, we're unable to extend reservation slots, so an extension of your reserved time is not something we can offer. The good news is that no penalty applies to you in this situation — the blocked spot is not treated as your fault. If you ended up canceling and a cancellation fee was displayed or charged because the start time had passed, please contact us; we can look into removing the reservation so that no cancellation fee applies (we'll confirm the actual handling with you rather than assuming it's done).

**What to do on the spot**

- Please speak directly to a store/facility employee. They are the fastest way to get a vehicle moved, especially during facility events when this tends to happen more often.
- PowerX cannot force another party's vehicle to move ourselves, so on-site staff assistance is the practical route.

**Preventing recurrence / abandoned vehicles**

- Your report will be shared with the relevant department and with the dealer/facility operating the station, and we will work to prevent recurrence and strengthen countermeasures (parking-countermeasure feedback such as cone installation has also been relayed to the department in similar cases).
- If a specific station is repeatedly affected — for example, a dealer holding slots or vehicles routinely left in the charging spot — please let us know the station name, date/time, and the vehicle situation. That information is what gets passed along for corrective action.

If you weren't able to charge at all this time, please reach out through the inquiry form with the station name and time so we can review the reservation and make sure no fee sticks. Again, we apologize for the inconvenience and appreciate you reporting it — it genuinely helps us push the countermeasures forward.

References: /sources/en/runbooks/stations.md:268-283 (CS-116: no slot extension, no penalty, report shared with department/dealers, speak to store staff), /sources/ja/runbooks/stations.md:18-29 (CS-028: cannot force vehicle removal, reservation removed so no cancellation fee, use another station), /sources/en/runbooks/reservations.md:252 (cancellation fee timing).

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 4,
    "consistency": 5,
    "safety": 5,
    "style": 4
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 4,
      "consistency": 5,
      "safety": 5,
      "style": 4
    },
    "total": 23,
    "reasons": [
      "Apology for blocked charging despite reservation is clearly present.",
      "No slot extension and no penalty are both stated correctly.",
      "Advice to speak to a store employee on-site is included.",
      "Report sharing with department/dealers and strengthened countermeasures are covered.",
      "Extra cancellation-fee and cone-installation details go beyond the key points but do not contradict them.",
      "Answer is somewhat verbose with sections beyond the core request."
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "Sincere apology for non-charging vehicle blocking reserved spot",
      "Cannot extend reservation slot; no penalty applies",
      "Speak to a store employee if it happens again",
      "Report shared with relevant department and dealers",
      "Work to prevent recurrence and strengthen countermeasures"
    ],
    "constraint_violations": [],
    "notes": "All key points covered with correct wording; extras are helpful, not contradictory. Slightly verbose but clear and on-language."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

Output

ご予約のうえご来場いただいたにもかかわらず、充電中ではない車両が充電枠に駐車しておりご利用いただけなかったとのこと、大変ご迷惑をおかけし誠に申し訳ございません。

**現地でのご対応について**
- ディーラー等、施設に従業員がいらっしゃる場所では、まず店舗従業員へお声がけください。移動のご対応をお願いできる場合があります。
- すぐに移動されない場合は、恐れ入りますが別のチャージングステーションのご利用をお願いしております（公式ヘルプ: /sources/ja/public-help/articles/23459505379993.md:20）。

**ご報告のお願い**
- お問い合わせフォームより、駐車状況のお写真を添えてご連絡いただけますと幸いです（/sources/ja/public-help/articles/23459505379993.md:24）。いただいたご報告は担当部署、ディーラー運営元へ共有し、再発防止に努めます（/sources/ja/runbooks/stations.md:278）。

**時間延長について**
- 誠に恐縮ですが、現時点では他車両の駐車により充電できなかった場合の予約枠の延長や、相手側へのペナルティといった仕組みはございません（/sources/ja/runbooks/stations.md:278）。移動等で時間を要し満充電に至らなかった場合も、枠の延長はできないため、あらかじめご了承ください。

**再発防止・放置車両対策について**
- 頂戴したご意見（イベント時に多発する点、満充電できなかった点を含む）は社内で共有し、対策強化に取り組んでまいります。
- なお、ステーションによっては駐車場を充電利用以外のお客様もご利用いただける場合があり、施設のイベント時等は混みやすい傾向があります。同様の状況に備え、ご予約前に周辺の代替ステーションをご確認いただくこともご検討ください。

このたびはご不便をおかけしましたこと、重ねてお詫び申し上げます。今後のサービス向上に努めてまいります。

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 25,
    "reasons": [
      "Apology for non-charging vehicles blocking reserved slot is clearly stated.",
      "Report sharing with responsible department and dealer for recurrence prevention is covered.",
      "No slot extension or penalty currently, and advice to speak to store staff is included.",
      "Commitment to countermeasure strengthening addresses prevention request.",
      "Extra guidance (alternative stations, photo report) is sourced and does not contradict key points."
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "Sincere apology for being unable to charge despite reservation",
      "Report shared with responsible department and dealer, recurrence prevention",
      "No reservation extension or penalty at this time",
      "Instruction to speak to store employees in similar situations",
      "Commitment to strengthening countermeasures"
    ],
    "constraint_violations": [],
    "notes": "All expected key points covered in polite Japanese; extras are sourced and consistent. No format or language issues."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

Output

I'm sorry you made the trip and couldn't charge despite having a reservation. Here's what applies in this situation.

What to do on the spot
- If the vehicle parked in the spot isn't moved promptly, please use another charging station. This is the official Help Center guidance for a reserved spot occupied by another car. (/sources/ja/public-help/articles/23459505379993.md:22)
- Speak to a store/dealer employee on site. Staff at the facility are the ones who can actually ask the owner to move the vehicle; PowerX support cannot force a third-party vehicle to be moved. (/sources/ja/runbooks/stations.md:27)
- If you have to give up and cancel because a non-charging vehicle is blocking the spot, contact support: the reservation can be deleted so that no cancellation fee is charged. Please don't just accept the cancellation-fee prompt without checking with support first. (/sources/ja/runbooks/stations.md:27)

About the time extension you asked for
- At present, reservation slots cannot be extended, and no penalty is applied to you in this situation. There is no mechanism to add charging time to compensate for time lost while a vehicle was being moved. (/sources/ja/runbooks/stations.md:278)
- This point is time-sensitive and may change, so it's worth re-checking the current Help Center wording if an extension really matters to you.

Reporting for recurrence prevention / abandoned vehicles
- Please report it through the inquiry form with a photo of the parking situation. That is the channel used to escalate to the responsible department and to the dealer operating the site. (/sources/ja/public-help/articles/23459505379993.md:23, /sources/ja/runbooks/stations.md:278)
- To make the report actionable, include: station name, date and reserved time slot, charger/dispenser number, the vehicle type or plate if visible, how long you waited, and whether it coincided with a facility event. Event-related repeat blockage is specifically what the dealer needs to adjust signage or space allocation.
- Suggestions such as cone installation and other parking countermeasures are forwarded to the responsible department; at sites that already have colour cones, users are asked to move the cone aside when charging and return it afterwards. (/sources/ja/runbooks/stations.md:27, /sources/ja/public-help/articles/54089716051481.md:22)

One note on what I can do here: I can explain the steps and tell you what to submit, but I can't delete a reservation, waive a fee, extend a slot, or contact the store or dealer on your own behalf without the relevant team actually doing it. If a charge appeared on your card even though you did not charge, mention that in the same report so the billing can be reviewed.

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 4
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 4
    },
    "total": 24,
    "reasons": [
      "All six expected key points are semantically covered",
      "Apology, no-extension, no-penalty, store employee, report to dealers, and countermeasures all present",
      "Extra reporting guidance is helpful and does not contradict key points",
      "Slightly verbose with added detail on report contents",
      "Apology tone is slightly less formal than 'We sincerely apologize' but equivalent in meaning"
    ],
    "missing_points": [
      "Countermeasures framed as forwarding suggestions rather than active commitment to strengthen"
    ],
    "critical_missing_points": [],
    "minor_missing_points": [
      "Countermeasures framed as forwarding suggestions rather than active commitment to strengthen"
    ],
    "covered_points": [
      "Apology for non-charging vehicle blocking reserved spot",
      "Report shared with relevant department and dealers for recurrence prevention",
      "Reservation slots cannot currently be extended",
      "No penalty applied in this situation",
      "Speak to store/dealer employee on site",
      "Countermeasures (cones, signage) forwarded to responsible department"
    ],
    "constraint_violations": [],
    "notes": "All key points covered; minor tone difference on countermeasures commitment vs forwarding."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

Output

ご予約のうえご来場いただいたにもかかわらず、充電中ではない車両（ディーラー車両・営業車・ガソリン車・放置車両など）が充電枠を占用しており充電できなかったとのこと、誠に申し訳ございません。ご予定の時間どおり動けず、満充電にも至らなかったとのこと、ご不便をおかけしました。

まず、その場でのお対応としては、現地に駐車しているお車がすぐに移動されない場合は、別の充電ステーションのご利用をお願いしております。店舗従業員の方がご在席の場合は、その旨をお声がけいただくと状況を確認しやすい形となります。あわせて、お問い合わせフォームより駐車状況のお写真をご添付のうえご連絡いただけますと、事実関係の確認と対策検討に役立てられます。

いただいたご要望（予約枠の時間延長、イベント時の多発、放置車両への再発防止策）につきましては、担当部署および当該ディーラーへ共有のうえ、今後の再発防止・対策強化の検討材料とさせていただきます。なお、現時点ではご予約枠の時間延長や、占用車両へのペナルティに相当する仕組みはご用意しておりません。また、ステーションによっては充電ご利用以外のお客様も駐車可能な駐車場運用となっているケースがあり、施設側のイベント等で混み合う時間帯に発生しやすくなっております。土日祝日やイベント時は駐車場・周辺道路が混み合いやすいため、時間に余裕をもってお越しいただく運用をお願いしている状況です。

なお、キャンセルに関するご注意も申し添えます。キャンセルポリシーにより、予約開始時間・充電開始時間を過ぎてキャンセルされた場合、または予約終了時間までにご利用がなかった場合には500円のキャンセル料金が発生いたします。今回のように他車両の占用で充電できなかったケースについて料金面の扱いをご相談されたい場合は、日時・ステーション名・状況を お問い合わせフォームからお写真とあわせてお知らせください。内容を確認のうえご案内いたします（この時点で料金取消が確定したというご案内はいたしかねます）。

重ねて、ご不快な思いをされましたこと、お詫び申し上げます。写真付きのご報告は、占用対策（案内看板やコーン設置等）を検討するうえで重要な情報になりますので、機会がございましたらぜひお寄せください。

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 4,
    "relevance": 4,
    "consistency": 5,
    "safety": 4,
    "style": 4
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 4,
      "relevance": 4,
      "consistency": 5,
      "safety": 4,
      "style": 4
    },
    "total": 21,
    "reasons": [
      "謝罪、担当部署・ディーラーへの共有、延長やペナルティなし、従業員への声かけ、対策強化をカバー",
      "予約枠の時間延長やペナルティが現時点で存在しないことを明示",
      "店舗従業員への声かけが無条件ではなく在席時に限定されている",
      "キャンセル料金など依頼外の追加情報がありやや冗長"
    ],
    "missing_points": [
      "店舗従業員への声かけが無条件ではなく在席時に限定"
    ],
    "critical_missing_points": [],
    "minor_missing_points": [
      "店舗従業員への声かけが無条件ではなく在席時に限定"
    ],
    "covered_points": [
      "謝罪",
      "担当部署・ディーラーへ共有",
      "時間延長やペナルティは現時点でなし",
      "従業員への声かけ",
      "再発防止・対策強化"
    ],
    "constraint_violations": [],
    "notes": "主要点は充足。従業員声かけの限定と追加の料金案内がやや不要。"
  },
  "autoQaScore": 4,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 4,
  "finalVerdict": "pass"
}