Case detail

Q-000162 (csv-46b530d254f16f3b7e7d)

Updated Aug 31, 2026, 07:58 AM • Workflow active

Cases
workflow: activesource status: activetype: goldenarchived: norelease critical: yesTags: Billing, AudiSignals: not checked

Prompt (ja)

First会員なのに¥45/kWhでなく¥85/kWhで請求された(例:5/1に1350円)。紀尾井町は3日前予約不可か、対象拠点は現地でしか分からないのか、90日無料の適用範囲は。高いので継続をやめたい。Audi拠点はこれを認識しているか。

Expected (ja)

Audi HUBはPowerX First料金の対象外で、¥85/kWhが適用される仕様です。¥45/kWhはEconomy料金の対象拠点など、First料金の対象となる拠点で適用されます。対象拠点はアプリの地図上に表示される赤い「F」ピンからご確認いただけます。紀尾井町は現地到着後に予約する方式のため、3日前からの予約はできません。90日間無料の適用条件についてご案内し、料金体系についてはAudi側にも確認のうえ、改めてご連絡します。

Target (ja)

-

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Tags

BillingAudi

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Leave unchecked to keep signal grading disabled. Check it with no selection to assert that no signal is emitted.

Per-run history

Recent outputs with automated scoring and optional manual override.

Run #7 • isolated • en • sample 0Aug 31, 2026, 09:13 AM
auto: 3 / fail
manual: - / n/a
final: 3 / fail
latency: 65043ms

Output

I'm sorry, but I couldn't retrieve verified information for your question about the ¥85/kWh charge (¥1,350 on 5/1) versus the ¥45 First-member rate, Kioicho's 3-day advance booking, on-site-only eligible stations, the 90-day free scope, or Audi dealer awareness. No usable source data was returned this session, so I can't confirm those details without risking inaccurate answers.

Please retry your request, or contact the charging service's customer support directly with your 5/1 receipt so they can review the billing discrepancy, clarify the reservation and eligibility rules, and process your cancellation if needed.

Judge / review

{
  "pass": false,
  "scores": {
    "accuracy": 1,
    "relevance": 2,
    "consistency": 4,
    "safety": 5,
    "style": 4
  },
  "judge": {
    "verdict": "fail",
    "judge_model_verdict": "fail",
    "gate_verdict": "fail",
    "scores": {
      "accuracy": 1,
      "relevance": 2,
      "consistency": 4,
      "safety": 5,
      "style": 4
    },
    "total": 16,
    "reasons": [
      "No expected key points were answered; the model only issued a no-data refusal.",
      "¥85/kWh at Audi Hubs vs ¥45 First rate not explained.",
      "Kioicho reservation-on-arrival rule not provided.",
      "90-day free trial scope not explained.",
      "Audi dealer/pricing confirmation commitment absent.",
      "Only generic advice to contact support was given.",
      "Accuracy score below minimum (1 < 4).",
      "Relevance score below minimum (2 < 4).",
      "Total score below minimum (16 < 20).",
      "Critical answer points are missing (6)."
    ],
    "missing_points": [
      "Audi Charging Hubs are not eligible for the PowerX First rate and are charged ¥85/kWh.",
      "¥45/kWh applies at Economy-rate and other eligible locations.",
      "Eligible locations are shown as red 'F' pins on the app map.",
      "Kioicho uses reservation-on-arrival and cannot be booked 3 days ahead.",
      "Conditions of the 90-day free trial were not explained.",
      "No commitment to confirm pricing with Audi before following up."
    ],
    "critical_missing_points": [
      "Audi Charging Hubs are not eligible for the PowerX First rate and are charged ¥85/kWh.",
      "¥45/kWh applies at Economy-rate and other eligible locations.",
      "Eligible locations are shown as red 'F' pins on the app map.",
      "Kioicho uses reservation-on-arrival and cannot be booked 3 days ahead.",
      "Conditions of the 90-day free trial were not explained.",
      "No commitment to confirm pricing with Audi before following up."
    ],
    "minor_missing_points": [],
    "covered_points": [
      "Acknowledged the billing discrepancy question.",
      "Suggested contacting customer support with the 5/1 receipt."
    ],
    "constraint_violations": [],
    "notes": "Refusal with no retrieved content; all required key points missing, so fail regardless of safe tone."
  },
  "autoQaScore": 3,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 3,
  "finalVerdict": "fail"
}
Run #7 • isolated • ja • sample 0Aug 31, 2026, 09:13 AM
auto: - / n/a
manual: - / n/a
final: - / n/a
latency: 180013ms

Output

agent execution timed out after 180000ms

Judge / review

{
  "pass": null,
  "scores": null,
  "judge": null,
  "autoQaScore": null,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": null,
  "finalVerdict": null
}
Run #6 • isolated • en • sample 0Aug 31, 2026, 09:13 AM
auto: 2 / fail
manual: - / n/a
final: 2 / fail
latency: 66147ms

Output

I’m sorry, I can’t help with that.

Judge / review

{
  "pass": false,
  "scores": {
    "accuracy": 1,
    "relevance": 1,
    "consistency": 3,
    "safety": 5,
    "style": 2
  },
  "judge": {
    "verdict": "fail",
    "judge_model_verdict": "fail",
    "gate_verdict": "fail",
    "scores": {
      "accuracy": 1,
      "relevance": 1,
      "consistency": 3,
      "safety": 5,
      "style": 2
    },
    "total": 12,
    "reasons": [
      "Model refused to answer entirely",
      "No key points addressed",
      "No pricing explanation provided",
      "No reservation info given",
      "No 90-day trial info",
      "No Audi dealer confirmation",
      "Accuracy score below minimum (1 < 4).",
      "Relevance score below minimum (1 < 4).",
      "Total score below minimum (12 < 20).",
      "Critical answer points are missing (6)."
    ],
    "missing_points": [
      "Audi Charging Hubs not eligible for PowerX First rate at ¥85/kWh",
      "¥45/kWh applies at Economy-rate and eligible locations",
      "Red F pins on map for eligible locations",
      "Kioicho reservation-on-arrival system",
      "90-day free trial conditions",
      "Confirm pricing with Audi dealers"
    ],
    "critical_missing_points": [
      "Audi Charging Hubs not eligible for PowerX First rate at ¥85/kWh",
      "¥45/kWh applies at Economy-rate and eligible locations",
      "Red F pins on map for eligible locations",
      "Kioicho reservation-on-arrival system",
      "90-day free trial conditions",
      "Confirm pricing with Audi dealers"
    ],
    "minor_missing_points": [],
    "covered_points": [],
    "constraint_violations": [],
    "notes": "Complete refusal; zero key points covered."
  },
  "autoQaScore": 2,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 2,
  "finalVerdict": "fail"
}
Run #6 • isolated • ja • sample 0Aug 31, 2026, 09:13 AM
auto: 2 / fail
manual: - / n/a
final: 2 / fail
latency: 34716ms

Output

提供されたドラフトにはツール構文のみが含まれており、回答に利用可能な証拠データが含まれていません。

Judge / review

{
  "pass": false,
  "scores": {
    "accuracy": 1,
    "relevance": 1,
    "consistency": 3,
    "safety": 5,
    "style": 2
  },
  "judge": {
    "verdict": "fail",
    "judge_model_verdict": "fail",
    "gate_verdict": "fail",
    "scores": {
      "accuracy": 1,
      "relevance": 1,
      "consistency": 3,
      "safety": 5,
      "style": 2
    },
    "total": 12,
    "reasons": [
      "Model did not answer the user's billing/pricing question at all",
      "All expected key points are completely missing",
      "Response is a meta-statement about missing evidence rather than an answer",
      "No factual content provided regarding Audi HUB pricing, reservation rules, or 90-day free trial",
      "Accuracy score below minimum (1 < 4).",
      "Relevance score below minimum (1 < 4).",
      "Total score below minimum (12 < 20).",
      "Critical answer points are missing (6)."
    ],
    "missing_points": [
      "Audi HUBはPowerX First料金対象外で¥85/kWh適用の仕様説明",
      "¥45/kWhがFirst料金対象拠点で適用される説明",
      "対象拠点はアプリ地図の赤いFピンで確認可能",
      "紀尾井町は現地到着後予約方式のため3日前予約不可",
      "90日間無料の適用条件の説明",
      "料金体系についてAudi側確認のうえ再連絡の案内"
    ],
    "critical_missing_points": [
      "Audi HUBはPowerX First料金対象外で¥85/kWh適用の仕様説明",
      "¥45/kWhがFirst料金対象拠点で適用される説明",
      "対象拠点はアプリ地図の赤いFピンで確認可能",
      "紀尾井町は現地到着後予約方式のため3日前予約不可",
      "90日間無料の適用条件の説明",
      "料金体系についてAudi側確認のうえ再連絡の案内"
    ],
    "minor_missing_points": [],
    "covered_points": [],
    "constraint_violations": [],
    "notes": "Model returned a non-answer citing missing evidence; zero key points addressed."
  },
  "autoQaScore": 2,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 2,
  "finalVerdict": "fail"
}