Output

We're sorry for the concern. Based on our support records, a charge like this is often the **PowerX First monthly-plan membership fee** — the monthly plan is billed at **1,050 yen per month** (the annual plan is 10,800 yen), so a recurring 1,050 yen debit on a card is consistent with an active First membership that may have been set up at some point (/sources/en/reference/membership.md:117-131).

A couple of things worth knowing:

- **Membership status can be checked in the app**: Account > PowerX First. If it shows "Not currently enrolled," no membership fee is charged (/sources/en/runbooks/membership.md:253-257).
- **Deleting the app alone does not cancel anything** — your account and card details remain, and billing can continue. Full deletion requires Account > Settings > Delete Account (/sources/en/runbooks/membership.md:271-275).
- If you never registered the app at all, the charge may not be from PowerX (e.g., a different service or card misuse), so we'd need to verify the details.

To investigate this specific charge, please provide the following (/sources/en/runbooks/membership.md:246-251):

1. Whether you have ever registered/created a PowerX app account
2. Your user ID
3. Your phone number
4. Your email address
5. The last 4 digits of the charged card
6. A screenshot of the billing statement/screen showing the charge

Once we have these, we can check whether the debit corresponds to a PowerX First membership or another billing item, and guide you through stopping auto-renewal or deleting the account if needed. (Note: the 2,580 yen amount isn't a standard membership fee in our current documentation, so the screenshot and card details will be especially helpful in identifying it.)

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 25,
    "reasons": [
      "Opens with an apology matching the expected answer.",
      "Identifies the charge as possibly the PowerX First monthly-plan membership fee.",
      "Requests all six required investigation items: app registration, user ID, phone, email, last 4 card digits, billing screenshot.",
      "Extra details (plan pricing, app check, deletion steps, 2,580 yen note) are sourced and support the request.",
      "No contradictions or unsupported claims; guidance is safe and bounded.",
      "Clear structure with bold highlights and a numbered request list."
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "Apology for the concern",
      "Charge may be PowerX First monthly-plan membership fee",
      "Ask whether the app was registered",
      "Ask for user ID",
      "Ask for phone number and email",
      "Ask for last 4 card digits and billing screenshot"
    ],
    "constraint_violations": [],
    "notes": "All required key points covered with helpful sourced extras; no format or language constraints violated."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

Output

ご不安をおかけして申し訳ございません。確認いたします。

まず考えられるのは、**PowerX First（有料会員プラン）の月払い会費**として請求されているケースです。月払いプランは月額1,050円（税込）で、毎月ご登録のクレジットカードに請求されます（/sources/ja/reference/membership.md:121、/sources/ja/reference/membership.md:133）。ご自身で充電された覚えがなくても、過去にアプリからPowerX Firstにご加入いただいた場合、自動更新により会費が発生している可能性があります。

ご自身の加入状況は、PowerXアプリの「アカウント」>「PowerX First」でご確認いただけます（「現在加入中」／「現在加入されていません」等と表示されます）。

そのうえで、アカウントと請求の突合のため、以下の情報をご教示いただけますでしょうか。

- PowerXアプリの登録の有無
- ユーザーID
- 電話番号
- メールアドレス
- クレジットカード番号下4桁
- 請求明細画面のスクリーンショット

いただいた情報をもとに、当該請求がPowerXの会費かどうかを確認いたします。もし身に覚えのないご登録だった場合は、解約のご案内もいたします（PowerX First会員の場合は「アカウント」>「PowerX First管理画面」>「自動更新を停止する」から停止のうえ、アプリの「設定」>「アカウントの削除」で退会が可能です。なお、解約後も契約期間満了日まではご利用いただけ、途中解約による返金はいたしかねます）。

ご不明な点があれば、引き続きお気軽にお問い合わせください。

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 25,
    "reasons": [
      "Apology and explanation that the charge may be PowerX First monthly fee are present",
      "All requested info items (app registration, user ID, phone, email, card last 4 digits, screenshot) are listed",
      "Confirmation intent clearly stated",
      "Extra cancellation guidance is relevant and does not contradict the key points"
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "謝罪の言葉",
      "PowerX First月払いプラン会費の可能性",
      "詳細確認の意思",
      "アプリ登録の有無の確認依頼",
      "ユーザーID・電話番号・メールアドレスの確認依頼",
      "カード番号下4桁・請求画面スクリーンショットの確認依頼"
    ],
    "constraint_violations": [],
    "notes": "期待回答の全要点を網羅。日本語・平文形式も適切。追加の解約案内は有益で矛盾なし。"
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

Output

I cannot investigate account-specific billing issues or access transaction records. Please contact PowerX customer support directly with your credit card statement details to resolve this charge.

Judge / review

{
  "pass": false,
  "scores": {
    "accuracy": 1,
    "relevance": 2,
    "consistency": 4,
    "safety": 4,
    "style": 3
  },
  "judge": {
    "verdict": "fail",
    "judge_model_verdict": "fail",
    "gate_verdict": "fail",
    "scores": {
      "accuracy": 1,
      "relevance": 2,
      "consistency": 4,
      "safety": 4,
      "style": 3
    },
    "total": 14,
    "reasons": [
      "No apology offered",
      "No explanation of possible cause (PowerX First membership fee)",
      "No request for investigation details",
      "Deflects to external support instead of assisting",
      "Does not address the user's specific charge amounts",
      "Accuracy score below minimum (1 < 4).",
      "Relevance score below minimum (2 < 4).",
      "Total score below minimum (14 < 20).",
      "Critical answer points are missing (3)."
    ],
    "missing_points": [
      "Apology for the concern",
      "Explanation that charge may be PowerX First monthly-plan membership fee",
      "Request for app registration status, user ID, phone number, email, last 4 digits of card, and billing screenshot"
    ],
    "critical_missing_points": [
      "Apology for the concern",
      "Explanation that charge may be PowerX First monthly-plan membership fee",
      "Request for app registration status, user ID, phone number, email, last 4 digits of card, and billing screenshot"
    ],
    "minor_missing_points": [],
    "covered_points": [
      "Acknowledges the billing issue exists",
      "Suggests contacting support with card statement details"
    ],
    "constraint_violations": [],
    "notes": "Model refuses to assist and deflects entirely; none of the expected key points are present."
  },
  "autoQaScore": 3,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 3,
  "finalVerdict": "fail"
}

Output

車をお持ちでない、またはPowerXをご利用でない場合に、クレジットカードから1,050円や2,580円などの請求・引き落としが発生したとのことです。

想定される主な原因と対応手順は以下の通りです。

1. **過去の利用履歴の確認**
   以前にPowerXを無料で試された、または短期間のみご利用されたケースで、月額料金の課金が発生している可能性があります。過去にクレジットカード情報を登録されていないか確認してください。

2. **サブスクリプションの解除漏れ**
   利用停止処理が完了していない、または別のアカウントで登録が残っているケースがあります。登録済みのメールアドレスやアプリ内の設定から、現在の契約状況を確認してください。

3. **不正利用の可能性**
   心当たりが全くない場合、クレジットカード情報の漏洩による不正利用の可能性があります。

**推奨される対応**
まず、クレジットカード明細の請求元を確認し、不明点がある場合は速やかにクレジットカード発行会社に不正利用として届出をしてください。同時に、PowerXのカスタマーサポートへ登録情報（メール・氏名）を伝え、該当する契約の有無と請求詳細の調査を依頼してください。

Judge / review

{
  "pass": false,
  "scores": {
    "accuracy": 2,
    "relevance": 3,
    "consistency": 4,
    "safety": 5,
    "style": 4
  },
  "judge": {
    "verdict": "fail",
    "judge_model_verdict": "fail",
    "gate_verdict": "fail",
    "scores": {
      "accuracy": 2,
      "relevance": 3,
      "consistency": 4,
      "safety": 5,
      "style": 4
    },
    "total": 18,
    "reasons": [
      "PowerX First月払いプランの会費可能性を明示していない",
      "確認に必要な詳細情報を十分に求めていない",
      "請求元確認や不正利用届出は妥当だが期待回答から外れている",
      "日本語で読みやすく安全な案内になっている",
      "Accuracy score below minimum (2 < 4).",
      "Relevance score below minimum (3 < 4).",
      "Total score below minimum (18 < 20).",
      "Critical answer points are missing (2)."
    ],
    "missing_points": [
      "PowerX First月払いプランの会費である可能性の明示",
      "アプリ登録有無、ユーザーID、電話番号、下4桁、請求画面スクショ等の確認情報取得",
      "謝罪表現の欠落"
    ],
    "critical_missing_points": [
      "PowerX First月払いプランの会費である可能性の明示",
      "アプリ登録有無、ユーザーID、電話番号、下4桁、請求画面スクショ等の確認情報取得"
    ],
    "minor_missing_points": [
      "謝罪表現の欠落"
    ],
    "covered_points": [
      "請求・引き落としが発生した状況の認識",
      "過去利用や解約漏れ、不正利用の可能性",
      "カード会社とPowerXサポートへの連絡案内"
    ],
    "constraint_violations": [],
    "notes": "PowerX First会費可能性と確認用詳細情報の取得が不足。"
  },
  "autoQaScore": 4,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 4,
  "finalVerdict": "fail"
}