Output

Sorry for the trouble. Based on our troubleshooting guidance for this exact situation (charging stops partway, recharging won't start, white LED, no app error), please try the following in order:

1. **Move to the opposite charger (the other dispenser)** if it's free, and try charging there. In most cases, charging resumes successfully on the other side.
2. **Rebook your session** (make a new reservation) if that's possible, and try again.
3. **If it still won't charge**, the charger unit itself is likely faulty. Please contact us again in that case, and we'll investigate the unit.

Reference: /sources/en/runbooks/charging-troubleshooting.md:72-78

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 25,
    "reasons": [
      "All three expected key points are covered: move to opposite charger, make a new reservation, contact support if charging still fails.",
      "Wording differs slightly (e.g., 'rebook your session') but is semantically equivalent.",
      "Answer is ordered, concise, and directly addresses the reported symptom.",
      "Source citation is extra but harmless and does not distract from the steps."
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "Move to the opposite charger/dispenser and retry; charging usually resumes there.",
      "If possible, make a new reservation and try again.",
      "If still unable to charge, the charger may be faulty; contact support again."
    ],
    "constraint_violations": [],
    "notes": "All key points present with equivalent phrasing; no format or language issues."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

Output

ご不便をおかけして申し訳ございません。LEDが白点灯でアプリにエラー表示がない場合、まずは以下の順でお試しください。

**1. コネクタを一度本体に戻してから再試行**
コネクタを一度充電器本体に戻し、アプリの「再度充電する」から再開をお試しください。すでにお試し済みであれば、次にお進みください。

**2. 反対側（別のディスペンサー）へ移動してお試しください**
反対側の充電器が空いていれば、そちらで充電できるかお試しください。この症状（途中停止後、再充電不可・LED白点灯・アプリにエラーなし）の場合、多くは反対側で再開できることが確認されています（/sources/ja/runbooks/charging-troubleshooting.md:76）。
なお、予約時間内であれば再予約は不要で、同じ予約のまま反対側をご利用いただけます。予約時間を過ぎている場合は、可能であれば予約を取り直してお試しください。

**3. それでも開始しない場合**
反対側でも充電できない場合は、充電器側の不具合が疑われます。恐れ入りますが、その旨再度ご連絡ください。原因を調査いたします。

**補足**
- アプリにエラー（診断コード）が表示されていない旨、承知いたしました。万が一表示が出た場合は、そのコードをお知らせいただけると調査がスムーズです。
- 料金は充電した電力量に応じた従量課金制のため、充電ができていなければ料金は発生しません。万が一、充電できていないのに課金が確認された場合は、ご連絡いただければ確認・対応いたします。

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 25,
    "reasons": [
      "反対側の空いている充電器への移動と多くの場合再開できる旨を明記",
      "予約時間内は再予約不要、過ぎていれば取り直しと条件付きで案内",
      "反対側でも不可なら充電器側不具合を疑い再連絡を依頼",
      "LED白点灯・アプリエラーなしの状況に沿った対応手順で一貫",
      "従量課金で未充電なら料金発生なしの補足は安心感を高める"
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "反対側（別ディスペンサー）の充電器が空いていれば移動して試す",
      "多くの場合は反対側で再開できる",
      "予約が可能であれば取り直して試す",
      "それでも不可なら充電器側の不具合が疑われるため再度ご連絡ください"
    ],
    "constraint_violations": [],
    "notes": "期待回答の3要点をすべて網羅。追加の再試行手順と課金補足は矛盾なく有用。日本語敬体で整形も適切。"
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

Output

Thanks for the details — a white LED with no error in the app is a recognised pattern, and here's what to do:

1. **Move to the opposite dispenser.** If the other charger (the left/right unit next to you) is free, unplug and try that one instead. In most cases charging resumes normally on the other side.
2. **Make a new reservation if you can.** The original session has ended, so you'll typically need to book again at the dispenser you move to.
3. **If it still won't start on the other side**, a fault with the charger is likely — please contact us again and we'll investigate it.

To help us investigate quickly if step 3 is needed, it would be useful to have: your user ID, vehicle make/model, the station, which side (left/right) you used, the date and time, the LED colour, and anything shown on the app or in-car display.

One note on sourcing: this comes from our internal QA troubleshooting runbook (entry CS-005, /sources/en/runbooks/charging-troubleshooting.md:72). The public Help Center doesn't currently have an article covering this specific white-LED / no-app-error case, so I don't have an official public page to point you to for it.

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 4,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 4,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 24,
    "reasons": [
      "Covers moving to the opposite dispenser and retrying.",
      "Covers making a new reservation if possible.",
      "Covers contacting support if charging still fails.",
      "Adds extra support details and a source note, which are not required but not harmful."
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "Move to the opposite dispenser if available.",
      "Charging often resumes on the other side.",
      "Make a new reservation and try again.",
      "If still unable to charge, contact support again."
    ],
    "constraint_violations": [],
    "notes": "All required troubleshooting steps are present; extra support details and source note are minor."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

Output

途中で充電が止まり、再充電も開始できないとのこと、ご不便をおかけしております。

確認できた案内は以下のとおりです。

1. 反対側（もう一方のディスペンサー）の充電器が空いていれば、移動して再度お試しください。この症状では、反対側で再開できるケースが多数あります（/sources/ja/runbooks/charging-troubleshooting.md:72-77）。
2. 予約が取り直せる状況であれば、予約し直してからお試しください（同上）。
3. その際、コネクタがロックされるまで奥まで差し込めているか、シフトがPレンジか、車両の電源がOFFか、車両側の充電タイマー等の設定が妨げていないかをご確認のうえ、アプリの「再度充電する」から再試行してください。これは同種の中断ケースで案内している基本確認事項です（/sources/ja/runbooks/charging-troubleshooting.md:488）。
4. 反対側・予約取り直しでも充電できない場合は、充電器側の不具合が疑われます。お手数ですが改めてご連絡ください。

ご連絡いただく際に有助な情報
- 公式ヘルプセンターでは、充電が途中で停止した場合、アプリ上に表示される診断コードを確認のうえサポートへ連絡する案内となっています（/sources/ja/public-help/articles/23458256066201.md:14）。今回はアプリにエラー表示がないため診断コードは控える必要がありませんが、後から表示された場合はそのままお伝えください。
- 併せて、利用拠点・充電日時・左右どちらのディスペンサーか・車種・LEDの色・アプリおよび車内の表示内容をお知らせいただけると、原因調査がスムーズです（/sources/ja/runbooks/charging-troubleshooting.md:446）。

なお、この状況での「本体LED白点灯」の意味について、参照できる資料に定義がなく、状態の断定はできません。黄色点灯（充電ガンの過熱）のような明記のあるケースとは異なりますので、白点灯を根拠に復旧の見通しをお伝えできない点をご了承ください。

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 25,
    "reasons": [
      "All three expected key points are fully covered: opposite dispenser, re-reservation, charger malfunction escalation.",
      "Additional basic checks and reporting guidance are helpful and non-contradictory.",
      "Appropriate caution about undefined LED white light meaning.",
      "Polite Japanese tone matches user context.",
      "No format or language constraint violations."
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "Opposite dispenser charging suggestion",
      "Re-reservation advice",
      "Charger malfunction suspicion and re-contact instruction"
    ],
    "constraint_violations": [],
    "notes": "All key points present; extra checks and LED caveat are appropriate additions."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}