Output

Sorry for the trouble — here's what to try, in this order:

**1. Reseat the connector and retry**
- Unplug the connector and plug it back in firmly until it locks (you should hear/feel a click).
- You can also tap **"Charge again"** in the app to retry the start.

**2. Try the opposite dispenser**
- Move to the charging port (dispenser) on the other side and try again.

**3. If it still won't start**
- Please use another charger or another station.

**About error code 243 specifically**
This code usually means the vehicle has not granted charging permission, or a communication timeout occurred. Please double-check the following, then retry:
- The connector is locked in place
- The shift is in P
- The vehicle power is OFF
- The vehicle settings are correct

If the error persists even after these checks, the issue is likely on the vehicle side — please consult your dealer about the vehicle's condition.

**About billing**
- If you were charged even though you couldn't charge (for example, after moving to another station), please contact us and we'll process a refund.
- Since the QR code was already scanned, no cancellation fee applies if you decide to go elsewhere.

If none of the above works, please check the diagnostic code shown in the app and contact PowerX customer support with that code (per the official Help Center guidance: https://support-evcs.power-x.jp/hc/ja/articles/23457948421785).

References: /sources/en/runbooks/charging-troubleshooting.md:130-136, /sources/en/runbooks/charging-troubleshooting.md:281-285, /sources/en/runbooks/charging-troubleshooting.md:325-331, /sources/ja/public-help/articles/23457948421785.md:16-18

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 4,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 4,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 24,
    "reasons": [
      "All three ordered troubleshooting steps present: reseat until click, opposite dispenser, another charger/station.",
      "Error 243 explanation and all four checks (connector locked, shift P, power OFF, settings) plus dealer escalation covered.",
      "Refund guidance for failed charging included.",
      "Extra unsupported claim that no cancellation fee applies is not in the key and slightly weakens accuracy.",
      "Answer is well structured, on-topic, and safe."
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "Reseat connector until it locks/clicks; try 'Charge again' in app",
      "Try the opposite dispenser (charging port)",
      "Use another charger or station if it still fails",
      "Error 243: no charging permission or communication timeout; check connector lock, shift P, power OFF, settings, then retry",
      "Consult dealer if unresolved",
      "Contact support for refund if charged without charging"
    ],
    "constraint_violations": [],
    "notes": "All key points covered in order; unsupported 'no cancellation fee' claim is the only flaw."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

Output

ご不便をおかけして申し訳ございません。この症状（エラーコード243、またはエラーコードなしで充電が開始されないケース）については、まず以下の順にお試しください。

**1. コネクタの抜き差しと再充電**
コネクタを一度抜き、ロックされるまで（カチッと音がするまで）確実に差し込み直してください。そのうえで、アプリの「再度充電する」もお試しください。

**2. 反対側のディスペンサー（充電口）で再試行**
同じステーション内で、反対側の充電口に移動してお試しください。

**3. 別の充電器・ステーションをご利用**
それでも充電が開始しない場合は、お手数ですが別の充電器またはステーションをご利用ください。

**エラーコード243が表示される場合について**
このコードは、車両側から充電許可が下りていない、または通信タイムアウトが発生している可能性を示しています。コネクタのロック状態、シフトがPに入っていること、車両の電源がOFFになっていること、車両側の設定に問題がないことをご確認のうえ、再充電をお試しください。上記を確認しても解消しない場合は、車両側の状態についてディーラーへのご相談をおすすめします。

**料金について**
別の拠点へ移動された場合など、充電できていないのにもかかわらず料金が発生している場合は、返金対応をいたしますので、ご連絡ください。

なお、上記をすべてお試ししても解決しない場合は、アプリ上に表示されている診断コードをご確認のうえ、カスタマーサポートまでお問い合わせください（公式ヘルプ: https://support-evcs.power-x.jp/hc/ja/articles/23457948421785 ）。

参考にした社内ガイダンス: /sources/ja/runbooks/charging-troubleshooting.md:130-136

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 25,
    "reasons": [
      "All three ordered troubleshooting steps covered with correct details",
      "Error 243 explanation matches: permission not granted or communication timeout",
      "Vehicle checks (connector lock, shift P, power OFF, settings) and dealer advice included",
      "Refund offer for billing without charging is present",
      "Extra support contact and URL are additive, not contradictory"
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "Re-plug connector until click, try app '再度充電する'",
      "Try opposite dispenser",
      "Use different charger/station",
      "Error 243: charging permission or timeout cause",
      "Check lock, shift P, power OFF, vehicle settings; consult dealer",
      "Refund available if billed without charging"
    ],
    "constraint_violations": [],
    "notes": "All key points covered in polite Japanese with clear structure. Extra support link and internal source path are harmless additions."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

Output

Here's the recommended handling for this situation (charging won't start after reserve → scan/plug in → Start, with error 243 or no code at all):

**Try these in order**

1. **Reseat the connector.** Unplug and reinsert it firmly until it locks and you hear the click. Then retry — you can also use "Charge again" in the app.
2. **Try the opposite dispenser / charging port.** You do *not* need to cancel and rebook: within your reserved time you can use the other side on the same reservation.
3. **If it still won't start, move to another charger or station.**

**About error code 243 specifically**

- It usually means the vehicle has not granted charging permission, or a communication timeout occurred between the charger and the vehicle.
- Re-check: connector fully locked, shift lever in P, vehicle power OFF, and no conflicting vehicle-side settings — then retry.
- Error 243/244 together point the same way: the vehicle isn't authorizing the charge. Move to the opposite charger and retry; if that also fails, use another station.
- If it keeps happening across stations/chargers, the vehicle state itself should be checked by your dealer.

**Billing / cancellation fee**

- Charging is pay-as-you-go: if no electricity was delivered, there is no fee, and once the QR code has already been scanned no cancellation fee applies — so you can move to another station without worrying about that charge.
- If you were charged despite not actually charging (for example after moving to another site), contact PowerX support and this can be handled as a refund.

**If it still fails**

The official Help Center guidance for "charging won't start" is to note the diagnostic/error code shown in the app and contact PowerX customer support, so that the specific charger can be investigated. If you can share the exact code, the station and charger/dispenser number, the time, and the vehicle model, that's what support needs to look into the charger side.

Sources: /sources/en/runbooks/charging-troubleshooting.md:130-138 (CS-014), :281-287 (CS-044), :301 (CS-045), :315 (CS-046), :325-330 (CS-047), and the official article /sources/ja/public-help/articles/23457948421785.md:20. Note that the runbook entries above are QA-authored operational guidance flagged as time-sensitive, so the fee/refund and dealer-referral points are worth re-confirming against the current official page before you rely on them.

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 4,
    "relevance": 4,
    "consistency": 5,
    "safety": 4,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 4,
      "relevance": 4,
      "consistency": 5,
      "safety": 4,
      "style": 5
    },
    "total": 22,
    "reasons": [
      "Covers ordered troubleshooting steps.",
      "Covers error 243 causes and checks.",
      "Covers dealer referral and refund contact.",
      "Adds extra fee/cancellation and support details.",
      "Extra content is mostly relevant but not required."
    ],
    "missing_points": [
      "Dealer referral is tied to repeated failures rather than explicit unresolved error 243."
    ],
    "critical_missing_points": [],
    "minor_missing_points": [
      "Dealer referral is tied to repeated failures rather than explicit unresolved error 243."
    ],
    "covered_points": [
      "Reseat connector until click and Charge again app.",
      "Try opposite dispenser/port.",
      "Use another charger/station if still fails.",
      "Error 243 permission/timeout and P/OFF/locked checks.",
      "Refund contact if charged without charging."
    ],
    "constraint_violations": [],
    "notes": "All required points are covered; minor extra fee guidance and slightly indirect dealer referral."
  },
  "autoQaScore": 4,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 4,
  "finalVerdict": "pass"
}

Output

充電が始まらない場合の対応は以下の順でお試しください。

1. コネクタを一度抜き、ロックされるまで（カチッと音がするまで）確実に差し込み直す → アプリの「再度充電する」からスタートし直す
2. 反対側のディスペンサー（充電口）で試す ※予約時間内であれば再予約は不要で、同じ予約のまま反対側をご利用いただけます
3. それでも開始しない場合は、別の充電器・ステーションをご利用ください

■ エラーコード243が表示される場合
車両側から充電許可が下りていない、または充電器との通信タイムアウトの可能性があります。コネクタのロック、シフトポジションP、車両の電源OFF、車両側設定に問題がないかをご確認のうえ、もう一度充電をお試しください。反対側の充電器でも同じ症状が出る場合は、別のステーションへのご移動をお願いします。繰り返し解消しない場合は、車両側の状態についてディーラーへご相談ください（エラー243/244はいずれも車両側から充電許可が下りていないケースとして案内しています）。

■ エラーコードが表示されない場合
多くはコネクタのロックまで差し込みが完了していないケースです。一度抜いて奥まで差し直し、「再度充電する」をお試しください。それで改善しない場合は、アプリ上に表示されている診断コードをご確認のうえ、カスタマーサポートまでお問い合わせください。

■ ご料金について
・別拠点へ移動された場合など、充電できていないのに料金が発生している場合は返金対応いたしますので、ご連絡ください（返金処理がされるとご利用明細に「返金」と記載されます）。
・QRコードを読み取り済みの場合はキャンセル料は発生しないという運用です。ただし公式のキャンセルポリシーでは「予約開始時間または充電開始時間を過ぎてキャンセルした場合」「予約終了時間、またはその時間内にご利用がなかった場合」は500円のキャンセル料が発生すると定められています。お急ぎで別ステーションへ移られる際は、念のためサポートまで一言ご連絡いただくのが安全です。

お問い合わせ時に、①表示されたエラーコード（または診断コード）、②ステーション名と充電器の位置（左／右）、③車種、④発生時刻、⑤コネクタのロック・シフトP・電源OFFを確認済みかどうか、をお伝えいただくと状況確認がスムーズです。

根拠：/sources/ja/runbooks/charging-troubleshooting.md:130-136、:285、:325-328 ／ /sources/ja/public-help/articles/23457948421785.md:20 ／ /sources/ja/public-help/articles/16819739268249.md:28-33 ／ /sources/ja/public-help/articles/23682162727961.md:20
（なお、上記runbookの案内には時期に依存する情報が含まれるため、キャンセル料の取扱いなど最新の条件は公式ページでの確認をおすすめします。）

Judge / review

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  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 4,
    "consistency": 5,
    "safety": 5,
    "style": 4
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 4,
      "consistency": 5,
      "safety": 5,
      "style": 4
    },
    "total": 23,
    "reasons": [
      "All three ordered troubleshooting steps covered correctly",
      "Error 243 explanation matches expected key points",
      "Refund mention for uncharged-but-billed scenario present",
      "Extra cancellation-fee detail is tangential but not contradictory",
      "Citations and contact info add context without harming accuracy"
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "Unplug/replug connector until locked + app recharge button",
      "Try opposite dispenser",
      "Use another charger/station if unresolved",
      "Error 243: vehicle permission or communication timeout",
      "Check lock, shift P, power OFF, vehicle settings",
      "Consult dealer if persistent",
      "Refund available for fees without charging"
    ],
    "constraint_violations": [],
    "notes": "All required key points present and correct; extra cancellation-fee info is tangential but harmless."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}