Output

Sorry for the trouble — here's what our guidance says for your exact situation (Volvo showing "Error" with codes 243/244 despite the connector being locked, shift in P, power OFF, and settings correct):

**What the errors mean**
Error codes 243/244 typically indicate that the vehicle has not granted charging permission, or a communication timeout occurred between the vehicle and the charger (see /sources/en/runbooks/charging-troubleshooting.md:135 and :243).

**What to try, in this order**
1. **Move to the opposite charger (the other side) and retry.** Since you've already reseated the left connector many times with all vehicle conditions correct, the next step is to try the opposite dispenser (per /sources/en/runbooks/charging-troubleshooting.md:285 and :133).
2. **If the opposite side also fails, use another charger or station.**
3. **If charging still won't start anywhere**, the vehicle itself may not be granting charging permission — in that case, please consult your Volvo dealer about the vehicle's state (/sources/en/runbooks/charging-troubleshooting.md:135).

**About billing**
If you were charged despite not being able to charge (for example, after giving up and moving to another site), please contact us and we'll look into a refund (/sources/en/runbooks/charging-troubleshooting.md:137).

One extra tip: when you retry, you can also try the "Charge again" option in the app after reseating the connector until it clicks (/sources/en/runbooks/charging-troubleshooting.md:133).

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 4,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 4,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 24,
    "reasons": [
      "Correctly explains errors 243/244 as vehicle not granting charging permission",
      "Instructs moving to opposite charger and retrying, then another station",
      "Extra dealer, billing, and app-tip content is helpful but slightly beyond the ask",
      "Clear ordered structure with sources cited"
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "Errors 243/244 may mean vehicle has not granted charging permission",
      "Move to the opposite charger and retry",
      "If opposite charger fails, use another station"
    ],
    "constraint_violations": [],
    "notes": "All required key points covered with correct order; extra billing/dealer info is minor and on-topic."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

Output

エラー243/244は、車両側から充電許可が下りていない、または通信タイムアウトが起きている可能性を示すコードです。コネクタの差し直しや車両設定の確認はすでに問題ないとのことですので、以下の順でお試しください。

1. **反対側の充電器（ディスペンサー）に移動して再試行する** — 左側で何度差し直しても改善しない場合、まず反対側をお試しください。
2. **反対側でも開始しない場合は、別のステーションをご利用ください。**

補足として、公式のトラブルシューティングでは「エラーコード243」が出る場合、上記を試しても解消しないときは車両側の状態についてディーラーへご相談することを案内しています（/sources/ja/runbooks/charging-troubleshooting.md:135）。ボルボのエラー244の事例でも同様に、反対側・別ステーションでの再試行が案内されており、改善しなければ調査対象になるとあります（同ファイル:243）。

また、別拠点へ移動される場合など、**充電できていないのに料金が発生してしまった場合は返金対応**いたしますので、その際はご連絡ください（同ファイル:137付近）。

Judge / review

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  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 25,
    "reasons": [
      "エラー243/244が車両側の充電許可未下りである旨を正確に説明",
      "反対側の充電器への移動と再試行を明示",
      "反対側不可の場合は別ステーション利用を案内",
      "ディーラー相談と返金対応の補足は有用で的外れではない",
      "日本語の丁寧な文体で構造化され読みやすい"
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "エラー243/244は車両側から充電許可が下りていない可能性",
      "反対側の充電器に移動して再試行",
      "反対側も不可なら別のステーションを利用"
    ],
    "constraint_violations": [],
    "notes": "期待回答の3要点をすべて過不足なくカバー。追加情報も出典付きで有用。"
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

Output

Errors 243/244 usually mean the charger isn't getting charging permission from the vehicle (or the hand‑shake between charger and vehicle timed out) — it's generally not something reseating the connector will fix.

What to do, in this order:

1. Move to the opposite dispenser (the other charging port/charger side) at the same station. Plug in until it clicks and locks, then start again — you can also use "Charge again" in the app rather than making a new reservation.
2. If the opposite side also fails to start, don't keep retrying — use a different charger or another station.
3. If the same errors keep recurring at multiple stations/chargers, the issue is likely on the vehicle side, so have your dealer check the vehicle's charging state.

Billing: if a charge was applied even though you never actually charged (for example after moving to another site), let us know and we can refund it. Note that if you don't charge, there's no usage fee, and there's no cancellation fee even if the QR code was already scanned.

For reference, the official Help Center guidance for "charging won't start" is to check the diagnostic code shown in the app and contact PowerX customer support, so if step 1 doesn't work, send us the code and the station/charger ID and we'll investigate the charger itself.

Sources: /sources/en/runbooks/charging-troubleshooting.md:281-285 (CS-044), /sources/en/runbooks/charging-troubleshooting.md:130-136 (CS-014), /sources/ja/public-help/articles/23457948421785.md:20. The runbook entries for these error codes are flagged as time-sensitive, so if your situation differs we'll confirm against the latest official guidance.

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 4,
    "consistency": 5,
    "safety": 5,
    "style": 4
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 4,
      "consistency": 5,
      "safety": 5,
      "style": 4
    },
    "total": 23,
    "reasons": [
      "All three key points covered: permission issue, move to opposite charger, use another station",
      "Extra billing and dealer info is relevant but slightly beyond scope",
      "Internally coherent and well-structured",
      "No safety concerns",
      "Clear formatting with numbered steps"
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "Errors 243/244 mean vehicle hasn't granted charging permission",
      "Move to opposite charger/dispenser and retry",
      "If that fails, use another station"
    ],
    "constraint_violations": [],
    "notes": "All key points present and correct. Extra billing/dealer info is supplementary but not harmful."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

Output

エラー243／244は、充電器ではなく車両側から「充電の許可」が下りていないか、車両との通信がタイムアウトしている場合に表示されるコードです。左側でコネクタの差し直し、ロック、シフトP、電源OFF、車両設定までご確認いただいているとのことですので、次の順でお試しいただくのが有効です（/sources/ja/runbooks/charging-troubleshooting.md:135、/sources/ja/runbooks/charging-troubleshooting.md:285）。

1. 反対側の充電器（ディスペンサー）へ移動して再試行してください。片側で開始できない場合、反対側では正常に充電できるケースがほとんどです。アプリ上の「再度充電する」からスタートし直しても構いません。
2. コネクタを「カチッ」と音がするまで差し直したら、時間を置かずにすぐスタートしてください。接続後に時間が経つと車両がスリープに入り、充電許可が下りず開始できない事例が確認されています。その場合は同じ車両で差し直すだけで再開できます（/sources/ja/runbooks/charging-troubleshooting.md:174付近 CS-018）。
3. 反対側でも開始しない場合は、恐れ入りますが別の充電器・別のステーションをご利用ください。

それでも解消しない場合は、アプリに表示されている診断コード（243／244）を控えたうえでカスタマーサポートへご連絡ください。充電器側の調査を行います。また、車両側の状態（充電許可まわりの設定やバッテリー管理）が原因として残る場合は、お車のディーラーへご相談いただく形になります。

なお、別ステーションへ移動された場合などで、実際には充電できていないのに料金が発生しているときは返金対応となりますので、その旨ご連絡ください。予約枠の都合で急いでいらっしゃる場合は、その旨を添えていただければ対応を優先いたします。

参考（公式）: コネクタを差し込んでも充電が開始されません https://support-evcs.power-x.jp/hc/ja/articles/23681796635161 ／ 充電が開始されない場合の解決策 https://support-evcs.power-x.jp/hc/ja/articles/23457948421785

Judge / review

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  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 25,
    "reasons": [
      "All three expected key points are covered: vehicle-side permission issue, try opposite charger, try another station if that fails.",
      "Additional troubleshooting steps and support guidance are relevant and helpful.",
      "Polite Japanese tone appropriate for customer support context.",
      "No contradictions or unsupported claims detected."
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "エラー243/244は車両側から充電許可が下りていない可能性",
      "反対側の充電器に移って再試行",
      "反対側も不可な場合は別のステーションを利用"
    ],
    "constraint_violations": [],
    "notes": "All key points fully covered with appropriate additional context and polite Japanese style."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
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}