Case detail
Updated Aug 31, 2026, 07:58 AM • Workflow active
Prompt (en)
The customer reported that charging would not start. They said that even after scanning the QR code and pressing the START button, the message “Please plug in the connector” appeared. The issue persisted despite multiple attempts. As they were on a call, they were unable to check the app screen. The charger’s LED was lit white. Reservation date and time: 1/25, 16:20–17:15 Vehicle: BMW iX
Expected (en)
Our investigation found that the vehicle enters sleep mode about five minutes after the charging connector is connected, which prevents charging. In this case, reconnecting the connector to the same vehicle will allow charging to resume. We confirmed that there is no issue with the charger itself. The station block has been removed, and reservations are now available.
Target (en)
-
Recent outputs with automated scoring and optional manual override.
Output
agent execution timed out after 180000ms
Judge / review
{
"pass": null,
"scores": null,
"judge": null,
"autoQaScore": null,
"manualScore": null,
"manualVerdict": null,
"manualReasons": [],
"manualNotes": null,
"finalScore": null,
"finalVerdict": null
}Output
恐れ入りますが、元の回答には参照可能な情報が含まれておらず、内容を確認・修正することができませんでした。お手数ですが、改めて正しい情報をご提供ください。
Judge / review
{
"pass": false,
"scores": {
"accuracy": 1,
"relevance": 1,
"consistency": 3,
"safety": 5,
"style": 3
},
"judge": {
"verdict": "fail",
"judge_model_verdict": "fail",
"gate_verdict": "fail",
"scores": {
"accuracy": 1,
"relevance": 1,
"consistency": 3,
"safety": 5,
"style": 3
},
"total": 13,
"reasons": [
"回答が調査結果を一切含まず、情報不足の謝罪のみで終えている",
"スリープ事象・差し直し対応・充電器無関係・ブロック解除済みの全要点が欠落",
"オペレーターが対応に使える実質的な解決策を提供していない",
"文体は丁寧だが、内容が空でサポート回答として機能しない",
"Accuracy score below minimum (1 < 4).",
"Relevance score below minimum (1 < 4).",
"Total score below minimum (13 < 20).",
"Critical answer points are missing (3)."
],
"missing_points": [
"接続後約5分で車両がスリープし充電できなくなる事象の説明",
"同じ車両でコネクタを差し直せば充電再開できる対処法",
"充電器本体の不具合ではなく、ステーションのブロック解除済みで予約可能な状態である旨"
],
"critical_missing_points": [
"接続後約5分で車両がスリープし充電できなくなる事象の説明",
"同じ車両でコネクタを差し直せば充電再開できる対処法",
"充電器本体の不具合ではなく、ステーションのブロック解除済みで予約可能な状態である旨"
],
"minor_missing_points": [],
"covered_points": [],
"constraint_violations": [],
"notes": "回答本文が空で全要点未達。重大な欠落によりfail。"
},
"autoQaScore": 3,
"manualScore": null,
"manualVerdict": null,
"manualReasons": [],
"manualNotes": null,
"finalScore": 3,
"finalVerdict": "fail"
}Output
The customer reported a charging failure where the message “Please plug in the connector” appeared after scanning the QR code and pressing START. The issue persisted across multiple attempts, and the app screen could not be inspected during the call. The charger’s LED displayed a steady white light. Reservation details: January 25, 16:20–17:15; Vehicle: BMW iX.
Judge / review
{
"pass": false,
"scores": {
"accuracy": 1,
"relevance": 2,
"consistency": 4,
"safety": 5,
"style": 3
},
"judge": {
"verdict": "fail",
"judge_model_verdict": "fail",
"gate_verdict": "fail",
"scores": {
"accuracy": 1,
"relevance": 2,
"consistency": 4,
"safety": 5,
"style": 3
},
"total": 15,
"reasons": [
"Model output merely restates the customer's problem description",
"None of the four expected answer key points are present",
"No investigation findings or resolution provided",
"Answer does not address what was found or what action was taken",
"Accuracy score below minimum (1 < 4).",
"Relevance score below minimum (2 < 4).",
"Total score below minimum (15 < 20).",
"Critical answer points are missing (4)."
],
"missing_points": [
"Vehicle enters sleep mode ~5 min after connector connected, preventing charging",
"Reconnecting connector to same vehicle allows charging to resume",
"No issue with the charger itself",
"Station block removed and reservations now available"
],
"critical_missing_points": [
"Vehicle enters sleep mode ~5 min after connector connected, preventing charging",
"Reconnecting connector to same vehicle allows charging to resume",
"No issue with the charger itself",
"Station block removed and reservations now available"
],
"minor_missing_points": [],
"covered_points": [],
"constraint_violations": [],
"notes": "Output is a problem restatement, not an investigation result. All 4 key points missing."
},
"autoQaScore": 3,
"manualScore": null,
"manualVerdict": null,
"manualReasons": [],
"manualNotes": null,
"finalScore": 3,
"finalVerdict": "fail"
}Output
充電開始不可の問い合わせ。QR読み取り後のSTART操作で「コネクタを差し込んでください」と表示される。何度試しても改善せず。充電器本体LEDは白点灯。通話中によりアプリ画面は未確認。予約日時：1/25-16:20～17:15。車種：BMW/IX。
Judge / review
{
"pass": false,
"scores": {
"accuracy": 2,
"relevance": 2,
"consistency": 3,
"safety": 5,
"style": 4
},
"judge": {
"verdict": "fail",
"judge_model_verdict": "fail",
"gate_verdict": "fail",
"scores": {
"accuracy": 2,
"relevance": 2,
"consistency": 3,
"safety": 5,
"style": 4
},
"total": 16,
"reasons": [
"Expected resolution facts are missing.",
"Output only restates the inquiry.",
"No cause or recovery action is provided.",
"No station status is stated.",
"Language and clarity are acceptable.",
"Accuracy score below minimum (2 < 4).",
"Relevance score below minimum (2 < 4).",
"Total score below minimum (16 < 20).",
"Critical answer points are missing (4)."
],
"missing_points": [
"充電ガン接続後約5分で車両がスリープし充電不可になる原因",
"同一車両でコネクタを差し直すと充電を再開できる対処",
"充電器本体の不具合ではない",
"ステーションのブロック解除済みで予約可能"
],
"critical_missing_points": [
"充電ガン接続後約5分で車両がスリープし充電不可になる原因",
"同一車両でコネクタを差し直すと充電を再開できる対処",
"充電器本体の不具合ではない",
"ステーションのブロック解除済みで予約可能"
],
"minor_missing_points": [],
"covered_points": [
"充電開始不可の症状",
"予約日時と車種"
],
"constraint_violations": [],
"notes": "症状の要約のみで、期待される調査結果・対処・ステーション状態が欠落。"
},
"autoQaScore": 3,
"manualScore": null,
"manualVerdict": null,
"manualReasons": [],
"manualNotes": null,
"finalScore": 3,
"finalVerdict": "fail"
}