Output

Based on PowerX's troubleshooting guidance, here's what's happening and what to do:

**Likely cause**

Diagnostic codes like 187/200 or a "safety device activated" message indicate that a safety device was activated **at the vehicle's request**, which stopped the charging session. In other words, the stop is typically triggered from the vehicle side rather than being a charger fault — and it may be temporary. The official guidance does not attribute this to rain, so rain itself isn't a documented cause here (sources/en/runbooks/charging-troubleshooting.md:488).

**What to try**

1. Check that the connector is properly locked.
2. Make sure the shift is in P (Park).
3. Check vehicle settings (e.g., charging timers) and turn the vehicle power OFF.
4. Retry using the "Charge again" button in the app.
5. If it still won't charge, use the charger on the opposite side — as you've noticed, that often works.

**If the problem persists**

Please contact support with the following details so the cause can be investigated:

- Your user ID
- Vehicle information
- Date and time of charging
- Station location
- Which side you used (left/right)
- LED color on the charger
- The error/diagnostic code shown
- What the app and in-car display showed
- Whether you were in the car at the time
- Whether the recharge button worked

One extra note: if the same "safety device activated" error appears on **both** sides and your vehicle shows no errors, that can point to a fault with the charger itself rather than your vehicle — in that case support will investigate the unit (sources/en/runbooks/charging-troubleshooting.md:106).

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 25,
    "reasons": [
      "All required key points covered: vehicle-requested safety stop, temporary nature, connector lock, shift P, settings/power off, app retry, opposite-side charger.",
      "All requested investigation details listed: user ID, vehicle info, date/time, location, side, LED color, error code, displays, in-car, recharge button.",
      "Rain question addressed directly by noting it is not a documented cause.",
      "Clear structure with cause, steps, and escalation path; no contradictions or unsupported claims."
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "Safety device activated at vehicle's request stopped the session",
      "May be temporary",
      "Check connector lock, shift in P, vehicle settings/timer, power off",
      "Retry via app 'Charge again' button",
      "Use charger on opposite side if still failing",
      "Share user ID, vehicle info, date/time, location, side, LED color, error code, app/in-car display, in-car status, recharge button result"
    ],
    "constraint_violations": [],
    "notes": "Complete, well-structured answer matching all key points; extra charger-fault note is relevant and sourced."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

Output

ご不便をおかけしており申し訳ございません。診断コード187/200が表示されるケースについては、社内の過去対応記録に基づくと、以下の可能性が考えられます。

**考えられる原因**
エラーコードから、車両側からの要求により安全装置が作動し、充電セッションが停止したものと考えられます（/sources/ja/runbooks/charging-troubleshooting.md:488）。一時的な作動の可能性もあります。なお、雨天が直接の原因であると特定した情報は、現時点で弊社資料にはありません。反対側の充電器では充電できる場合がある点も、車両側・接続状態に起因する一時的な作動と整合します。

**お試しいただきたい対処**
1. コネクターのロック状態、シフトがPレンジに入っているか、車両設定（充電タイマー等）、電源OFFをご確認ください。
2. アプリの「再度充電する」ボタンから再試行してください。
3. それでも充電できない場合は、反対側の充電器をご利用ください（/sources/ja/runbooks/charging-troubleshooting.md:488）。

**ご連絡いただきたい情報**
原因を正確に究明するため、お手数ですが以下の情報をご教示いただけますと幸いです。

- ユーザーID
- 車両情報（車種等）
- 充電日時・ご利用の拠点（ステーション名）
- 充電器の左右どちらか
- 充電器のLEDの色
- 表示されたエラーコード、アプリ／車内の表示内容
- 充電中に車内にいたかどうか
- 再充電の可否

なお、この内容は過去の対応事例に基づくガイダンスのため、状況によっては個別の調査が必要な場合があります。上記情報をあわせてご連絡いただければ、担当部署にて詳細を確認いたします。

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 4
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 4
    },
    "total": 24,
    "reasons": [
      "Safety-device activation cause and temporary possibility fully covered",
      "All four checks (lock, P range, settings, power off) included",
      "App retry button and opposite charger guidance present",
      "All ten requested info items for investigation listed",
      "Rain question addressed appropriately as unconfirmed cause",
      "Internal source path citations slightly odd in customer reply"
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "Safety device activated by vehicle-side request, session stopped",
      "Possibly temporary issue",
      "Check connector lock, shift P, vehicle settings/timer, power off",
      "Retry via app 'charge again' button",
      "Use opposite charger if retry fails",
      "Request user ID, vehicle info, date/time, location, side, LED color, error code, displays, presence in car, rechargeability"
    ],
    "constraint_violations": [],
    "notes": "All key points covered in natural polite Japanese; internal file-path citations are a minor style blemish only."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

Output

A charging failure accompanied by error code 187 and the message "safety device activated" typically indicates that moisture or conductive debris has bridged the charging contacts, triggering the protection circuit. Rain or high humidity is a common cause, as water inside the connector port prevents safe current flow. While unplugging and replugging clears temporary logic errors, it does not remove physical contaminants. Since the opposite charger works, the issue is likely localized to the specific connector or cable being used. To resolve this, ensure the charging port is completely dry and free of lint or debris. Clean the contacts gently with a dry, lint-free cloth or compressed air and allow the device to air-dry fully before attempting to charge again.

Judge / review

{
  "pass": false,
  "scores": {
    "accuracy": 3,
    "relevance": 4,
    "consistency": 4,
    "safety": 4,
    "style": 4
  },
  "judge": {
    "verdict": "fail",
    "judge_model_verdict": "fail",
    "gate_verdict": "fail",
    "scores": {
      "accuracy": 3,
      "relevance": 4,
      "consistency": 4,
      "safety": 4,
      "style": 4
    },
    "total": 19,
    "reasons": [
      "Covers moisture/rain cause",
      "Mentions protection/safety device",
      "Omits required vehicle checks and app retry",
      "Omits investigation info request",
      "Cleaning advice not in expected answer",
      "Accuracy score below minimum (3 < 4).",
      "Total score below minimum (19 < 20).",
      "Critical answer points are missing (3)."
    ],
    "missing_points": [
      "Check connector lock, shift P, vehicle settings, power off, retry via app Charge again",
      "Use opposite-side charger if still fails",
      "Request investigation details: user ID, vehicle, date/time, location, side, LED, error, display, in-car, recharge button"
    ],
    "critical_missing_points": [
      "Check connector lock, shift P, vehicle settings, power off, retry via app Charge again",
      "Use opposite-side charger if still fails",
      "Request investigation details: user ID, vehicle, date/time, location, side, LED, error, display, in-car, recharge button"
    ],
    "minor_missing_points": [],
    "covered_points": [
      "Safety/protection device stopped charging",
      "Rain/moisture can cause it",
      "Opposite charger working suggests connector/cable issue"
    ],
    "constraint_violations": [],
    "notes": "Covers rain/moisture cause but omits required vehicle checks, app retry, opposite-side fallback, and investigation details."
  },
  "autoQaScore": 4,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 4,
  "finalVerdict": "fail"
}

Output

雨による漏電で安全装置が作動している可能性が高いです。充電器本体は防水ですが、充電ケーブルのコネクタ部分や本体側インレットに雨水が混入すると、絶縁劣化によりエラー（コード187/200等）が発生し、安全機構が充電を中断します。

反対側の充電器で正常に動作する場合、充電ケーブル本体の損傷や内部導通不良、あるいは特定の充電器との通信プロトコルの相性問題も考えられますが、雨天時の症状であれば浸水が主要因です。

対処策として、まずケーブルと本体接続部を完全に乾燥させます。乾いた布で水分を拭き取り、可能であればエアダスターや扇風機で十分に乾かしてください。乾燥後もエラーが解消しない場合は、ケーブル本体の断線や端子の変形を疑い、交換を検討してください。

Judge / review

{
  "pass": false,
  "scores": {
    "accuracy": 2,
    "relevance": 3,
    "consistency": 3,
    "safety": 3,
    "style": 4
  },
  "judge": {
    "verdict": "fail",
    "judge_model_verdict": "fail",
    "gate_verdict": "fail",
    "scores": {
      "accuracy": 2,
      "relevance": 3,
      "consistency": 3,
      "safety": 3,
      "style": 4
    },
    "total": 15,
    "reasons": [
      "Model attributes cause primarily to rain leakage rather than vehicle-side request triggering safety device",
      "Missing all required troubleshooting steps (connector lock, P range, timer, power OFF, app recharge button)",
      "Missing entire diagnostic information request (user ID, vehicle info, location, LED color, etc.)",
      "Provides unsupported operational advice (air duster, fan, cable replacement) not in expected answer",
      "Correctly references error codes 187/200 and opposite charger scenario",
      "Accuracy score below minimum (2 < 4).",
      "Relevance score below minimum (3 < 4).",
      "Total score below minimum (15 < 20).",
      "Critical answer points are missing (4)."
    ],
    "missing_points": [
      "Check connector lock, shift P range, vehicle settings (timer), power OFF",
      "Use app 'recharge' button to retry",
      "Request diagnostic info: user ID, vehicle info, charge date/time, location, left/right, LED color, error code, app/in-car display, whether in car, recharge possibility",
      "Frame cause as vehicle-side request triggering safety device, not rain leakage as primary cause",
      "Mention temporary possibility"
    ],
    "critical_missing_points": [
      "Check connector lock, shift P range, vehicle settings (timer), power OFF",
      "Use app 'recharge' button to retry",
      "Request diagnostic info: user ID, vehicle info, charge date/time, location, left/right, LED color, error code, app/in-car display, whether in car, recharge possibility",
      "Frame cause as vehicle-side request triggering safety device, not rain leakage as primary cause"
    ],
    "minor_missing_points": [
      "Mention temporary possibility"
    ],
    "covered_points": [
      "Error codes 187/200 referenced",
      "Safety device triggered causing charging stop",
      "Opposite charger may work"
    ],
    "constraint_violations": [],
    "notes": "Model gives rain-leakage diagnosis and drying advice instead of expected vehicle-side safety trigger explanation and structured troubleshooting/info-gathering steps."
  },
  "autoQaScore": 3,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 3,
  "finalVerdict": "fail"
}