Output

Yes — since charging has already stopped due to the vehicle-side error, you can press the red emergency-stop button to end the session and remove the connector. This applies to your Ariya as well.

After the connector releases, please do one more thing: turn the red button gently to the right to return it to its original position. This resets the charger so the next customer can use it (if left pressed, the charger will show an emergency-stop error and won't charge).

Reference: /sources/en/runbooks/charging-troubleshooting.md:116-120

Judge / review

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Output

はい、ご安心ください。**充電がすでに停止している状態であれば、赤い緊急停止ボタンを押していただいて問題ありません**。

手順は以下のとおりです。

1. 赤い緊急停止ボタンを押します（充電が止まっていれば安全に操作できます）。
2. コネクタのロックが解除されたら、コネクタを抜いてください。
3. コネクタを抜いたあと、**赤いボタンを右へ軽く回して元の位置に戻してください**。これで次にご利用されるお客様が充電器を使えるようになります。

なお、この操作は車種（アリア）に関係なく同じ手順です。万が一、緊急停止ボタンを押してもコネクタが抜けない場合は、無理に引っ張らず、そのままお知らせください。サポートにてご案内いたします。

Judge / review

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Output

Yes — since charging has already stopped, you can press the red emergency-stop button on the charger to release the connector.

Steps:
1. Press the red emergency-stop button; wait for the LED to go out / charging to fully stop, then pull the connector out.
2. After the connector is out, turn the red button gently to the right so it pops back to its original position — this resets the charger so the next customer can use it.
3. If the connector feels stuck, press the release button on the handle while wiggling it gently side to side and pulling.

If it still won't release after that, or the charger keeps showing an error, let us know the station and charger number and we'll investigate.

Source: /sources/en/runbooks/charging-troubleshooting.md:116-120 (CS-012), with release tips from /sources/en/runbooks/charging-troubleshooting.md:215 (CS-030).

Judge / review

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Output

はい、充電がすでに停止している状態であれば、赤い緊急停止ボタンを押していただいて問題ありません。

手順は次のとおりです。

1. アプリ・充電器本体で充電が止まっていることを確認する
2. 赤い緊急停止ボタンを押す（コネクタのロックが解除され、抜けるようになります）
3. コネクタを車両から外し、本体のコネクタホルダーに戻す
4. 赤いボタンを右へ軽く回して元の位置に戻す（戻していただかないと、次のお客様がその充電器を使えません）

コネクタが抜けにくい場合は、リリースボタンをしっかり押しながら、やや力を入れて垂直に引き抜いてください。車種によっては充電口が硬いことがあります。それでも抜けないときは、無理に引っ張らずご連絡ください。

なお、アリア側のエラーで停止しているケースのため、このまま待っても自動で再開する可能性は低いと考えられます。お手すきの際で構いませんので、アプリに表示された診断コード（エラーコード）とお日時・拠点・左右の充電器をお控えいただければ、原因の確認ができます。復旧後に同じエラーが繰り返される場合も、そのコードを添えてご連絡ください。

参考: /sources/ja/runbooks/charging-troubleshooting.md:116-120、公式ヘルプ「充電用コネクタが車両から抜けません」 /sources/ja/public-help/articles/23459052214297.md:20-22、「充電開始後、途中で止まってしまいました」 /sources/ja/public-help/articles/23458256066201.md:20

Judge / review

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