出力

I'm sorry for the trouble — here's what's going on and what to do next.

**What diagnostic code 193 means**
Code 193 indicates that charging stopped due to an error on the charger's power-unit side. Since you've tried both connectors multiple times and both fail the same way (with the white LED), this points to a fault with the charger unit itself rather than your Ariya or the connector you happened to use (/sources/en/runbooks/charging-troubleshooting.md:176-180).

**What we can do**
- This will be flagged for investigation and repair on our side.
- However, we can't promise same-day recovery, so I don't want to leave you waiting at this station expecting it to come back shortly.

**What I recommend right now**
- Please use a different charger or another nearby station for today's session.
- If a diagnostic code is showing in the app, contacting PowerX customer support directly with that code is the official route for a unit-level fault (/sources/ja/public-help/articles/22882984731673.md:21).

Again, apologies for the inconvenience — this looks like a charger-side issue, so switching stations is the fastest way to get charged now, and the faulty unit will be investigated and repaired.

判定 / レビュー

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 25,
    "reasons": [
      "Explains code 193 as charging stopped due to power-unit issue",
      "Connects both-side failures to a charger-side fault",
      "States unit will be investigated and repaired",
      "Says same-day recovery cannot be promised",
      "Recommends using another charger or station now",
      "Extra support-contact tip is harmless and on-topic"
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "Code 193 means charging stopped due to power-unit issue",
      "Both-side failure suggests charger problem",
      "Investigation and repair will be arranged",
      "No same-day restoration guarantee; use another charger/station"
    ],
    "constraint_violations": [],
    "notes": "All expected key points covered with correct wording; no format or language issues."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

出力

ご不便をおかけしており、大変申し訳ございません。

お知らせいただいた診断コード193は、充電中に電源ユニット側のエラーで充電が停止した可能性を示すコードです。左右どちらの充電器でも同様のエラーが出ている場合は、車両側ではなく充電器側の不具合が疑わしいため、こちらで調査・復旧対応を行います。

ただし、恐れ入りますが本日中の復旧についてはお約束できかねます。お急ぎの場合は、大変お手数ですが別の充電器または別のステーションをご利用いただきますようお願いいたします。

なお、本件の予約についてご希望（変更・キャンセルのご相談など）がございましたら、お知らせください。

（参照：/sources/ja/runbooks/charging-troubleshooting.md:176-180）

判定 / レビュー

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 25,
    "reasons": [
      "診断コード193の意味（電源ユニット側エラー）を正確に説明",
      "左右とも同様なら充電器側不具合で調査・復旧対応すると明記",
      "本日中の復旧はお約束できない点を丁寧に伝達",
      "別の充電器・ステーション利用を案内",
      "日本語の丁寧な謝罪表現でトーン適切",
      "予約変更の追加案内は過剰だが害のない補足"
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "診断コード193は充電中の電源ユニット側エラーの可能性",
      "左右とも同様なら充電器側不具合として調査・復旧対応",
      "本日中の復旧はお約束できない",
      "別の充電器・ステーションの利用を案内"
    ],
    "constraint_violations": [],
    "notes": "期待回答の必須3点をすべて網羅。日本語敬体で自然。予約変更の追加案内のみ軽微な余分な内容。"
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

出力

I'm sorry you're stuck at the station with no charge. Here's what the evidence in our support material says for your exact case.

**What code 193 means**
Diagnostic code 193 indicates charging stopped because of an error on the power-unit (charger power supply) side. Because you got the same failure on both the left and right dispensers across multiple attempts, a charger-side fault is the likely cause rather than your Ariya (en/runbooks/charging-troubleshooting.md:180).

The white LED is consistent with that: white is the normal standby state, not the red light you would see if the emergency-stop button were engaged, so turning the red button is not the fix here (en/runbooks/charging-troubleshooting.md, CS-003).

**What to do now**
- Please stop retrying this unit and use a different charger or another station. We cannot promise same-day restoration for a power-unit fault, so it's not safe to wait at the bay (en/runbooks/charging-troubleshooting.md:180).
- Return the connector fully to the holster so the unit is left in a normal state for the next customer.
- If your reservation start time (18:10) has not passed yet, cancel it in the app yourself. Our cancellation policy charges ¥500 if a cancellation is made after the reservation/charging start time, or if the reservation goes unused up to its end time (ja/public-help/articles/16819739268249.md:24-27). Cancelling before the start avoids that.
- If the start time has already passed, or you were billed despite not charging, tell us and we will review it. When a charger fault is confirmed, PowerX can cancel the booking as "cancelled by system" (ja/public-help/articles/59598492675353.md:22-28).

**On restoration**
I can't confirm from here that a repair ticket has been opened or give you a repair ETA — that requires confirmation from our operations team, and I don't have that yet. To get this escalated with the right details, please send:
- Station name and the charger/dispenser number you used (both sides, if you noted them)
- Reservation ID and the 18:10 slot date
- The exact on-screen/app message alongside code 193, and roughly what time each attempt failed

One caveat: the guidance covering code 193 is flagged as time-sensitive in our runbook, so the repair timeframe may change once the on-site check is done.

判定 / レビュー

{
  "pass": true,
  "scores": {
    "accuracy": 4,
    "relevance": 4,
    "consistency": 5,
    "safety": 5,
    "style": 4
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 4,
      "relevance": 4,
      "consistency": 5,
      "safety": 5,
      "style": 4
    },
    "total": 22,
    "reasons": [
      "Code 193 power-unit explanation matches expected answer",
      "Both-sides failure pointing to charger fault is covered",
      "Same-day restoration disclaimer and use-another-charger advice present",
      "Investigation/repair commitment is weakened to conditional escalation request",
      "Extra content on cancellation policy and white LED is relevant but not requested"
    ],
    "missing_points": [
      "Explicit commitment to investigate and arrange repairs is softened to a request for more details before escalation"
    ],
    "critical_missing_points": [],
    "minor_missing_points": [
      "Explicit commitment to investigate and arrange repairs is softened to a request for more details before escalation"
    ],
    "covered_points": [
      "Code 193 indicates power-unit charging stop",
      "Both-side failure suggests charger-side fault",
      "Cannot guarantee same-day restoration",
      "Use another charger or station for now"
    ],
    "constraint_violations": [],
    "notes": "All key points semantically present; repair commitment slightly weaker than expected but not materially wrong."
  },
  "autoQaScore": 4,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 4,
  "finalVerdict": "pass"
}

出力

ご不便をおかけしており申し訳ございません。

診断コード193は、充電中に電源ユニット側のエラーによって充電が停止したことを示すものです。LEDが白色（通常の待機状態）で、左右のコネクタを複数回お試しください同じ結果とのことですので、車両側ではなく充電器側の不具合が疑われる状態です。

今後のご案内は以下のとおりです。

- 充電器側は調査・復旧の対象といたします。ただし本日中の復旧はお約束できません。ご希望の時刻に間に合わない可能性が高いため、恐れ入りますが別の充電器・ステーションのご利用をお願いいたします。
- 18:10のご予約は、予約開始時刻前にアプリからキャンセルいただければキャンセル料は発生しません。開始時刻を過ぎてのキャンセル、または予約終了時間までにご利用がなかった場合はキャンセルポリシー（500円）が適用されます。
- 充電器の不具合を理由とするキャンセル料の扱い（免除の有無）は、確認できる資料に明記がないため、断定はできません。お手数ですがサポート窓口でご確認ください。
- 調査のため、アプリに表示された診断コード193に加え、ステーション名・充電器番号、予約日時、事象が発生した時刻をお知らせください。

なお、復旧作業や予約の取消しについて、完了していないものを「対応済み」とはお伝えできません。目処が立ち次第のご連絡となります。

根拠: /sources/ja/runbooks/charging-troubleshooting.md:176-182（診断コード193と左右とも失敗する場合の考え方。2026-08-17時点の暫定運用ガイダンス）、/sources/ja/public-help/articles/16819739268249.md:20-27（キャンセル料500円と適用条件）、/sources/ja/public-help/articles/22882984731673.md:21（診断コードの確認とサポートへのお問い合わせ）

判定 / レビュー

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 25,
    "reasons": [
      "診断コード193の意味（電源ユニット側エラー）を正確に説明",
      "左右とも失敗→充電器側不具合と調査・復旧対応を明記",
      "本日中の復旧不可と代替充電器利用の案内あり",
      "キャンセルポリシーや調査に必要な情報など追加案内も適切",
      "日本語敬語・丁寧語で統一され読みやすい"
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "診断コード193＝電源ユニット側エラーによる充電停止",
      "左右同失敗→充電器側不具合疑い",
      "調査・復旧対応の約束",
      "本日中復旧不可の明示",
      "別充電器・ステーション利用の案内"
    ],
    "constraint_violations": [],
    "notes": "全キーポイント網羅。追加情報も根拠付きで有用。"
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}