出力

Sorry for the trouble — here's what to try, in order:

1. **Reseat the connector.** Pull it out and plug it back in firmly until it locks (clicks).
2. **Check the vehicle side:** make sure the shift is in **P**, the vehicle power is **OFF**, and any charging-related settings (timers, etc.) are correct.
3. **Retry** — you can also tap "Charge again" in the app and try starting once more.
4. **Try the right side once it frees up.** Since it's currently blocked by a parked vehicle, give it a try when the space opens. If you have a reservation, you can use the other dispenser on the same reservation within your reserved time — no need to cancel and rebook.

If it still shows "malfunction" and won't charge after these steps, it's likely a charger-side fault — please contact PowerX support so we can investigate.

A couple of reassurances:
- Charging is pay-as-you-go, so if you weren't able to charge at all, no fee applies.
- If you were billed despite not being able to charge (for example, after moving to another station), please contact us and we'll arrange a refund.

(Reference: /sources/en/runbooks/charging-troubleshooting.md:247, :291, :305)

判定 / レビュー

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  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 4,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
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      "relevance": 4,
      "consistency": 5,
      "safety": 5,
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    },
    "total": 24,
    "reasons": [
      "All required troubleshooting steps covered: connector reseat/lock, gear P, power off, settings check, retry.",
      "Right-side charger advice matches expected answer once it becomes available.",
      "Escalation path to contact support for possible charger fault is present.",
      "Minor extra content (reservation reuse, billing/refund reassurance) beyond the key points."
    ],
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      "Vehicle turned off",
      "Vehicle settings correct",
      "Retry charging",
      "Try right-side charger when available",
      "Contact support if still failing (possible charger issue)"
    ],
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}

出力

ご不便をおかけして申し訳ございません。「故障」と表示されて充電が開始できない場合は、まず以下をお試しください。

1. **コネクタの抜き差し**：一度コネクタを抜いて、ロックされるまで確実に差し込み直してください。
2. **車両側の確認**：シフトがPに入っていること、電源がOFFになっていること、車両側の充電設定（タイマー設定など）に問題がないことをご確認のうえ、再充電をお試しください。
3. **反対側での再試行**：右側が空きましたら、反対側の充電器でもお試しいただけます。なお、予約時間内であれば再予約は不要で、同じ予約のまま反対側をご利用いただけます。

上記をお試しいただいても改善しない場合は、充電器側の不具合の可能性がございますので、お手数ですが弊社までご連絡ください。内容を確認のうえ、調査・復旧対応いたします。

（参照：/sources/ja/runbooks/charging-troubleshooting.md:247-257）

判定 / レビュー

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  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
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    "total": 25,
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      "All expected key points covered: connector re-plug, shift P/power OFF/settings check, retry other side, contact if unresolved.",
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      "Try the other side once the right side is free",
      "Contact support if unresolved; possible charger fault"
    ],
    "constraint_violations": [],
    "notes": "All key points present with natural polite Japanese; extra reservation note is harmless and relevant."
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  "autoQaScore": 5,
  "manualScore": null,
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  "finalScore": 5,
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}

出力

Sorry you're stuck at the station — here's what to try, in order.

**1. Reset the connection on this charger**
- Unplug the gun, then reinsert it firmly until you hear the "click" (a proper insertion is what brings up the start screen).
- Put the vehicle in **P**, turn the power **OFF**, and check the vehicle's charging settings, then retry. Some models require the power to be off before charging will start.

**2. Try the other charger when it frees up**
- A "malfunction" display on one side is often specific to that unit, so the opposite side usually charges normally.
- You do **not** need to cancel and rebook — within your reserved time slot you can use the other side on the same reservation.

**3. If both sides fail, or the connector looks physically damaged**
- That points to a charger-side fault rather than your vehicle or account. Please contact PowerX customer support from the app / Help Center (support-evcs.power-x.jp) and tell them:
  - station name and the charger/gun number,
  - the exact message ("malfunction") and any error code on the screen,
  - the time and your reservation slot,
  - your vehicle model.
- I can't check or reset the hardware from here, so the report to support is what actually gets the unit inspected.

**4. If you lose your slot or get charged without charging**
- Note the details and mention them in the same message — a fee charged when a charger error prevented charging is worth querying separately, and I can walk you through that question.

Sources: /sources/en/runbooks/charging-troubleshooting.md:253 (CS-034, plus CS-031/CS-046 on using the opposite side without rebooking) and the official Help Center article /sources/ja/public-help/articles/23681796635161.md ("コネクタを差し込んでも充電が開始されません", updated 2026-08-05).

判定 / レビュー

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  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
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    "total": 25,
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      "All key points covered: connector insertion, P gear, power off, settings check, retry, try other side, charger fault, contact support",
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      "Charger-side fault diagnosis",
      "Contact support for investigation"
    ],
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}

出力

ご不便をおかけしています。「故障」表示が出て充電が始まらない場合は、まず接続と車両側の状態をリセットしてお試しください。

1. コネクタを一度抜き、差し直し（カチッと音がするまで奥まで）ます。
2. 車両をシフトP・電源OFFにし、予約充電／タイマー充電などの設定が開始をブロックしていないか確認してから、再度スタートします。
3. 右側の枠が空きましたら、そちらでもお試しください。予約時間内であれば、キャンセルや再予約はせず同じ予約のまま反対側の充電器をご利用いただけます。

それでも「故障」表示が消えない場合は、充電器側の不具合の可能性があります。その際は、アプリ上に表示されている診断コード（エラーコード）をご確認のうえ、カスタマーサポートへお問い合わせください。あわせて、ステーション名・日時・充電器番号・表示内容のスクリーンショットをお送りいただけると調査がスムーズです。公式ヘルプでも、充電が始まらない場合は診断コードを確認して問い合わせる案内となっています（/sources/ja/public-help/articles/22882984731673.md:14、/sources/ja/runbooks/charging-troubleshooting.md:253）。

なお、焦げ臭いにおい、ケーブルや差込口の破損、発煙、感電のような兆候がある場合は、利用を中止してその場を離れ、安全を優先して非常停止ボタン付近でお待ちください。

料金についてですが、QRコードの読み取りが確認できていれば充電していない分の料金は発生せず、充電器側にエラーが確認できる場合はキャンセル料も発生いたしません。一方で、QRが読み取れていない場合や予約開始時間を過ぎてからのキャンセルはキャンセル料の対象となることがありますので、金額含めアプリの「予約・履歴」→対象の予約→利用詳細→キャンセルポリシーでご確認ください。

充電器の遠隔リセットや予約の取消・返金処理は、このチャットからは実行できません。お手数ですがアプリ内のお問い合わせフォームまたはカスタマーサポート窓口からご連絡ください。

判定 / レビュー

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  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 4,
    "consistency": 5,
    "safety": 5,
    "style": 4
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 4,
      "consistency": 5,
      "safety": 5,
      "style": 4
    },
    "total": 23,
    "reasons": [
      "コネクタ抜き差し、シフトP・電源OFF・設定確認、右側利用、充電器不具合時の連絡の全キーポイント網羅",
      "料金・安全・遠隔リセット不可など追加情報はやや冗長だが関連性あり",
      "ポイント1末尾の「ます」は文法的に不自然な誤記",
      "内部矛盾なし、期待回答と整合"
    ],
    "missing_points": [],
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    "covered_points": [
      "コネクタを一度抜き差しして接続し直し",
      "シフトP・電源OFF・設定確認して再充電",
      "右側が空いたら反対側でも試す",
      "改善しない場合は充電器側不具合の可能性と連絡案内"
    ],
    "constraint_violations": [],
    "notes": "全キーポイント網羅。追加の料金・安全情報は関連するがやや冗長。ポイント1末尾の誤記が軽微なスタイル減点。"
  },
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