出力

We're very sorry for the trouble — being unable to charge when you arrive, especially in rain or early-morning condensation, is a frustrating experience.

Here's what we can do:

- **We'll pass this on for improvement.** We'll report the yellow-green LED / charging failure issue under rainy and condensation conditions to the relevant team as a quality and reliability improvement request. Feedback like yours, including how often it happens and in what weather, is genuinely useful for that process.
- **In the meantime, please use another charging location** on rainy or high-humidity days. Checking a nearby station in the app before you head out is the most reliable way to avoid arriving at an unavailable charger.

If a failed session left you with questions — for example, an unexpected charge or a stuck reservation — please contact support with the station name, date and time, which side of the station you used, the LED color, and any error code or app message shown. That information lets us investigate the specific session for you.

Again, we apologize for the inconvenience, and thank you for taking the time to report this.

判定 / レビュー

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  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 4,
    "consistency": 5,
    "safety": 5,
    "style": 4
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 4,
      "consistency": 5,
      "safety": 5,
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    },
    "total": 23,
    "reasons": [
      "Apology for the inconvenience is present.",
      "Commitment to report the rain/condensation charging issue to the relevant team is explicit.",
      "Advises using another charging location on rainy/high-humidity days as interim workaround.",
      "No contradictions or unsupported claims; workaround and escalation align.",
      "Extra support-contact paragraph is helpful but slightly beyond the requested scope.",
      "Answer is somewhat verbose relative to the concise expected reply."
    ],
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    "covered_points": [
      "Apology for the inconvenience",
      "Report rain/condensation issue to relevant team for improvement",
      "Use another charging location on such days"
    ],
    "constraint_violations": [],
    "notes": "All key points covered with correct semantics; extra support guidance is minor scope expansion, not an omission."
  },
  "autoQaScore": 5,
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}

出力

ご不便をおかけしており、申し訳ございません。

黄緑色のLED点灯により充電ができない事象について、雨天時や早朝の結露時に発生しやすい状況であることを承りました。この事象は担当部署へ報告し、改善を検討いたします。

つきましては、当日ご利用の際は恐れ入りますが、別の充電拠点のご利用をお願いいたします。アプリから周辺の稼働中ステーションをご確認いただけます。

なお、今後の調査・改善のために、発生した拠点名や日時などの詳細をお知らせいただければ幸いです。この度はご迷惑をおかけし、再度お詫び申し上げます。

判定 / レビュー

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 25,
    "reasons": [
      "謝罪、担当部署への報告と改善検討、別充電拠点案内の3要点をすべて網羅",
      "雨天・結露時の事象として正しく位置づけて報告する旨を明記",
      "当日のご利用時の代替拠点案内を丁寧に伝えている",
      "アプリ確認と詳細情報依頼の追加は有用で矛盾なし",
      "日本語の丁寧な敬語で自然なカスタマー対応文面"
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "ご不便への謝罪",
      "雨天・結露時の事象として担当部署へ報告し改善を検討",
      "当日は別の充電拠点の利用を依頼"
    ],
    "constraint_violations": [],
    "notes": "期待回答の全要点を過不足なくカバー。追加のアプリ案内と情報依頼も適切で、敬語も自然。"
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
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}

出力

I'm sorry — a yellow-green LED that blocks charging in rain or early-morning condensation is exactly the kind of repeat frustration we should hear about.

What I can tell you:

1) Your feedback is being reported. I'll pass this rain/condensation pattern to the relevant team for investigation and improvement, since it recurs at the same sites under wet/dew conditions. I can't confirm a fix timeline or a ticket number from here, so please treat this as feedback logged for review rather than a resolved issue.

2) On days like that, please use another charging location. That's the current recommended workaround when the unit won't accept a session in wet or condensation conditions.

3) Before you move, two quick checks that sometimes clear a no-start condition:
- Unplug the connector and reinsert it firmly until you hear it click "ka-chitt," then retry.
- Check your vehicle's manual — some models require the power to be OFF for charging to begin.
- If another charger is free at the site, try it; if none is usable, contact support.
(Official Help Center: "Charging does not start even when the connector is inserted," updated 2026-08-05)

One honest caveat: the current Help Center has no article that defines what the yellow-green LED specifically means, so I can't confirm the root cause (for reference, a plain yellow light is documented as connector-gun overheating, which is a different state).

To make the escalation actionable, could you send:
- Station name, and left/right charger
- Date and time it happened (especially the early-morning cases)
- Exact LED state (solid or blinking) and any error/diagnostic code
- App or in-car display message
- Vehicle make/model

With those details the team can check the connection-failure history for that unit rather than treating it as a one-off.

判定 / レビュー

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  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 4,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 4,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 24,
    "reasons": [
      "Apologizes for the inconvenience.",
      "States the rain/condensation issue will be reported for improvement.",
      "Recommends using another charging location on such days.",
      "Adds extra troubleshooting and escalation details, slightly beyond the expected concise answer."
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "Apology for inconvenience",
      "Report rain/condensation issue to relevant team",
      "Use another charging location on such days"
    ],
    "constraint_violations": [],
    "notes": "All required points are covered; extra detail is relevant but not necessary."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

出力

LEDが黄緑色で点灯し充電できない不具合について、雨天時や早朝の結露時に発生しやすいとのことで、改善をご希望とのことですね。

ご報告ありがとうございます。この症状は、結露による充電端子部分の水分付着や、それに関連するセンサーの誤検知が原因である可能性が高いです。

【暫定的な対処法】
1. 充電コネクタ部分および車両側の充電ポートを、乾いた布で完全に拭き取ってください。
2. 水分が蒸発し、温度・湿度が安定してから再び充電をお試しください。

この不具合が継続的に発生する場合、本体の防滴性能や充電制御ロジックに問題がある可能性があります。メーカーサポート窓口へ、具体的な車種名、購入時期、および発生頻度をご連絡いただき、修理または製品改善へのフィードバックとしてお伝えください。

判定 / レビュー

{
  "pass": false,
  "scores": {
    "accuracy": 2,
    "relevance": 4,
    "consistency": 4,
    "safety": 4,
    "style": 4
  },
  "judge": {
    "verdict": "fail",
    "judge_model_verdict": "fail",
    "gate_verdict": "fail",
    "scores": {
      "accuracy": 2,
      "relevance": 4,
      "consistency": 4,
      "safety": 4,
      "style": 4
    },
    "total": 18,
    "reasons": [
      "担当部署への報告と改善検討の約束がない",
      "当日は別の充電拠点を使う案内がなく、再充電を促す内容になっている",
      "お詫びの表現が明示されていない",
      "結露やセンサー誤検知の原因推定は回答キーにない追加情報",
      "日本語で丁寧だが、期待された顧客対応の要点を欠く",
      "Accuracy score below minimum (2 < 4).",
      "Total score below minimum (18 < 20).",
      "Critical answer points are missing (2)."
    ],
    "missing_points": [
      "担当部署へ報告し改善を検討する旨",
      "当日は別の充電拠点の利用案内",
      "お詫びの明示"
    ],
    "critical_missing_points": [
      "担当部署へ報告し改善を検討する旨",
      "当日は別の充電拠点の利用案内"
    ],
    "minor_missing_points": [
      "お詫びの明示"
    ],
    "covered_points": [
      "雨天・結露時の不具合への言及",
      "改善要望の受け止め",
      "メーカーサポートへの連絡案内"
    ],
    "constraint_violations": [],
    "notes": "期待された報告・改善検討と別拠点案内が欠け、再充電を促す点が重要に不十分。"
  },
  "autoQaScore": 4,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 4,
  "finalVerdict": "fail"
}