Output

This is a known situation with corporate/business accounts, and the fix is about where the reservation is made:

**Reservations for business use must be made from the Dashboard (web), not the app.** The "COMING SOON" status the employee sees in the app can't be booked from there — please have them (or the account administrator) log in to the Dashboard and make the reservation from that screen instead. (/sources/en/runbooks/corporate.md:41)

A couple of related tips from the same guidance:

- When booking on the Dashboard, the bookable slot can look like a small gray space next to the orange frame — click that gray area to reserve. (/sources/en/runbooks/corporate.md:27)
- A payment method must be set up on the account before the service can be used, so if booking still fails, check that a card is registered. (/sources/en/runbooks/corporate.md:27)

If the employee still can't book after logging in to the Dashboard with a payment method on file, let us know the station name and a screenshot of what they see, and we can look into it further.

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 25,
    "reasons": [
      "Core point covered: business reservations must be made via Dashboard, not the app.",
      "Explicit instruction to log in to the Dashboard to reserve is present.",
      "Extra tips (gray slot, payment method) are sourced and do not contradict the key answer.",
      "Clear structure with bolded main fix and cited sources."
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "Reservations for dealer/business accounts must be made through the Dashboard, not the app.",
      "Log in to the Dashboard to make the reservation."
    ],
    "constraint_violations": [],
    "notes": "All required key points covered with sourced extra guidance; no omissions or format issues."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

Output

法人（事業者）アカウントの場合、**ご予約はアプリではなく「Dashboard」から行う**仕様です。アプリ上では対象ステーションが「COMING SOON」と表示され、アプリからは予約できないため、その表示が出ている状態が正常な動作となります。

対応方法は以下のとおりです。

1. Dashboard にログインしてください（従業員の方が予約する場合も、事業者アカウントの Dashboard からの予約が必要です）。
2. Dashboard から予約を作成してください。

なお、Dashboard からのご予約には**お支払い方法の設定が必要**です。まだ設定されていない場合は、先にお支払い方法を登録してからご予約ください。

補足として、一般の個人利用者向けにはアプリからの予約が基本で、公式ヘルプにも「充電予約の申込はアプリからのみ」と案内されています。法人・事業者向けの Dashboard 予約手順の詳細は公開ヘルプには掲載がないため、Dashboard にログインできない、ログインしても予約枠が表示されないといった場合は、恐れ入りますがステーション名や画面の状態（スクリーンショット）を添えてお問い合わせいただけますと、個別に確認いたします。

（参考：社内ナレッジ /sources/ja/runbooks/corporate.md:37、同ファイル内の関連事例 :23）

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 25,
    "reasons": [
      "Required point fully covered: business reservations must be made from Dashboard, not the app",
      "Instructs logging in to Dashboard and creating the reservation, matching the expected answer",
      "Explains COMING SOON display as expected app behavior, directly resolving the user's confusion",
      "Extra payment-method and support-contact guidance is plausible elaboration without contradiction",
      "Natural polite Japanese, clear numbered steps, no format or language violations"
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "事業者の予約はアプリではなくDashboardから行う必要がある",
      "Dashboardにログインのうえ予約を作成する",
      "アプリでCOMING SOONと表示され予約できないのは正常な動作"
    ],
    "constraint_violations": [],
    "notes": "期待回答の必須点をすべて網羅。追加情報も矛盾なし。日本語敬体で整形も適切。"
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

Output

This is expected behaviour for a dealer/business (corporate) account: those reservations have to be created in the Dashboard, not in the app. The app will keep showing the slot as "COMING SOON" and won't let the employee book there.

What to do:
1. Have the employee (or the account admin) log in to the corporate Dashboard rather than using the app.
2. Create the charging reservation from the Dashboard's reservation screen.
3. Make sure a payment method is set up on the account — corporate reservations can't be used without one.
4. If the time slot shows as an orange frame in the Dashboard, click the small gray area to the right of the orange frame to select and book it.

Related points that often come up with this case:
- Staff members can be added without any credit card entry: after the verification code, they register with the security question, a company-domain email address, and gender.
- If the employee's own personal app account is what's showing "COMING SOON", that's a different situation (e.g. the station/slot genuinely isn't open for personal booking yet), so it's worth confirming whether they were logged in with the corporate account or a personal one. A screenshot of the screen plus the station name would let us confirm which case applies.

One caveat on sourcing: this guidance comes from our internal QA runbook for corporate accounts and Dashboard operation (entry CS-015, /sources/en/runbooks/corporate.md:37-41, with CS-013 and CS-147 covering the payment-method and staff-registration details). The workspace does not contain a public Help Center article covering the "COMING SOON" state, and the runbook is marked provisional (last reviewed 2026-08-17), so if the Dashboard route doesn't resolve it, please send a screenshot and the station name for confirmation rather than assuming the cause.

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 4,
    "relevance": 4,
    "consistency": 5,
    "safety": 5,
    "style": 4
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 4,
      "relevance": 4,
      "consistency": 5,
      "safety": 5,
      "style": 4
    },
    "total": 22,
    "reasons": [
      "Covers required Dashboard reservation point.",
      "Explains app COMING SOON behavior.",
      "Adds extra details not in expected key.",
      "Some specifics may be unsupported.",
      "Answer is clear and actionable."
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "Dealer/business reservations use Dashboard.",
      "App cannot book these reservations.",
      "Log in to Dashboard to reserve."
    ],
    "constraint_violations": [],
    "notes": "Required answer is covered; extra operational details are mostly relevant but not strictly needed."
  },
  "autoQaScore": 4,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 4,
  "finalVerdict": "pass"
}

Output

「COMING SOON」のまま予約できない場合、まずご予約の入口をご確認ください。

法人・事業者（ディーラー）としてのご予約は、アプリではなくDashboardから行っていただく必要があります。アプリ側では事業者向けの枠が予約対象として表示されず、「COMING SOON」のままとなるため、Dashboardにログインのうえご予約ください（/sources/ja/runbooks/corporate.md:41）。

Dashboardで予約される場合は、次の点も併せてご確認ください。

- ご利用にはお支払い方法（決済カード）の設定が必要です。未設定だと枠がオレンジ色になり予約できません。
- オレンジ色の枠の右側にある小さなグレーのスペースをクリックすると予約できる場合があります（/sources/ja/runbooks/corporate.md:27）。

なお、この案内はQA作成の運用ガイダンス（暫定）に基づくもので、公式ヘルプセンターにDashboard予約手順の記載はありません。Dashboardからでも予約できない、または「COMING SOON」が解消しない場合は、ステーション名・日時・充電器番号、ログイン中のアカウント（会社メールアドレス）、画面のスクリーンショットをお送りいただければ、確認できる窓口へ引き継ぎます。

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 4,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 4,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 24,
    "reasons": [
      "Both key points fully covered: Dashboard required for dealer/business reservations, login and reserve via Dashboard.",
      "Extra context on payment methods and orange slots is helpful but slightly beyond the core ask.",
      "Polite Japanese, well-structured, no contradictions.",
      "Appropriate escalation guidance included."
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "ディーラー（事業者）としてのご予約はアプリではなくDashboardから行う必要がある",
      "Dashboardにログインのうえご予約ください"
    ],
    "constraint_violations": [],
    "notes": "All key points covered accurately. Extra operational tips are relevant but slightly beyond scope."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}