Case detail

Q-000203 (csv-f1d992799a453278c129)

Updated Aug 31, 2026, 07:58 AM • Workflow active

Cases
workflow: activesource status: activetype: goldenarchived: norelease critical: yesTags: InstructionSignals: not checked

Prompt (en)

I'd like to know the maximum output. Are there any output limits based on my plan or PowerX First membership?

Expected (en)

Maximum output is 150kW for single-port use and 120kW when two ports are used simultaneously. Output does not vary by membership plan. However, output may be automatically limited by ambient or charger temperature, and depends on the power your vehicle can accept, so it may not reach the maximum depending on the vehicle and conditions.
 For details, see: How much is the charging output: https://support-evcs.power-x.jp/hc/ja/articles/23123162280473

Target (en)

-

Edit case

Tags

Instruction

Type to filter existing tags. Press Enter to add the highlighted tag.

Leave unchecked to keep signal grading disabled. Check it with no selection to assert that no signal is emitted.

Per-run history

Recent outputs with automated scoring and optional manual override.

Run #7 • isolated • en • sample 0Aug 31, 2026, 09:13 AM
auto: 5 / pass
manual: - / n/a
final: 5 / pass
latency: 81133ms

Output

Here's what the official PowerX sources say:

**Maximum output**
- Max output is 150 kW when using one connector, and 120 kW when two connectors are charging two vehicles at the same time (/sources/ja/public-help/articles/23123162280473.md:20).
- Note that a few stations are currently capped at 120 kW and are being updated to 150 kW across all locations (/sources/ja/public-help/articles/40049220868505.md:20-22).

**Does your plan or PowerX First membership change the output?**
- No. PowerX First does not change charging speed — there is no speed difference, and all stations offer up to 150 kW ultra-fast charging regardless of membership (/sources/ja/public-help/articles/40049220868505.md:20).
- Likewise, the pricing menu you choose (Economy / Regular / Premium) does not affect charging speed; those menus differ only in renewable-energy ratio and price, not output (/sources/en/runbooks/compatibility.md CS-112).

**Why you might see less than the maximum in practice**
Actual output can be lower than the listed maximum because of conditions such as outside air temperature, the charger's own temperature (the charger applies an automatic output limit), and your vehicle's power-acceptance capacity, battery temperature, and battery level (/sources/ja/public-help/articles/23459356662809.md:20, /sources/ja/public-help/articles/23123162280473.md:21).

So in short: up to 150 kW (120 kW when two cars charge simultaneously, and at some not-yet-upgraded stations), and neither PowerX First nor your pricing plan raises or lowers that limit.

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 4,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 4,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 24,
    "reasons": [
      "Correctly states 150 kW single-port and 120 kW dual-port maximum output.",
      "Clearly confirms output does not vary by PowerX First membership or pricing plan.",
      "Explains automatic limits from ambient/charger temperature and vehicle power acceptance.",
      "Omits the support-article link for further details, a minor gap.",
      "Extra station-upgrade and pricing-menu details are accurate and on-topic."
    ],
    "missing_points": [
      "Link to details article (https://support-evcs.power-x.jp/hc/ja/articles/23123162280473) not provided to the user."
    ],
    "critical_missing_points": [],
    "minor_missing_points": [
      "Link to details article (https://support-evcs.power-x.jp/hc/ja/articles/23123162280473) not provided to the user."
    ],
    "covered_points": [
      "150 kW max for single-port use.",
      "120 kW max when two ports used simultaneously.",
      "Output does not vary by membership plan or PowerX First.",
      "Automatic output limits from ambient/charger temperature.",
      "Depends on vehicle power acceptance; may not reach maximum."
    ],
    "constraint_violations": [],
    "notes": "All key facts covered with correct figures; only the details link is missing. Language and format match the user request."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}
Run #7 • isolated • ja • sample 0Aug 31, 2026, 09:13 AM
auto: 5 / pass
manual: - / n/a
final: 5 / pass
latency: 58955ms

Output

最大出力とプランによる制限の有無について、以下のとおりご案内します。

## 最大出力

- **1口利用の場合:最大150kW**
- **2口(2台同時充電)の場合:最大120kW**

(公式ヘルプ「充電出力はどのくらいですか?」 /sources/ja/public-help/articles/23123162280473.md:20)

## プランやPowerX Firstによる出力の制限

**ありません。** 充電スピード(出力)は会員種別(PowerX First/一般)や料金メニュー(Economy/Regular/Premium)によって変わらず、すべて共通です。メニューの違いは再生可能エネルギーの比率と料金のみで、充電速度には影響しません(/sources/ja/runbooks/compatibility.md:139、/sources/ja/runbooks/charging-use.md:27)。

## 出力が変動する要因

最大出力に達しない場合は、以下のような要因が考えられます。

- 外気温や充電器本体の温度による自動的な出力制限
- お車の受電容量(車種による差)
- バッテリー残量(SOC)の上昇に伴う出力低下(一般的な挙動です)

また、一部のステーションでは現在最大出力が120kWに制限されていますが、順次全拠点150kWへのアップデートが予定されています(/sources/ja/reference/membership.md:189)。

詳しくは公式ヘルプをご参照ください。
https://support-evcs.power-x.jp/hc/ja/articles/23123162280473

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 4
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 4
    },
    "total": 24,
    "reasons": [
      "150kW single-use and 120kW two-port outputs stated correctly",
      "Clearly confirms no output restriction from plans or PowerX First",
      "Temperature-based auto limitation and vehicle acceptance limits covered",
      "Official help article link included as required",
      "Extra SOC and station-update details are plausible additions, not contradictions",
      "Internal source file paths shown to the user slightly hurt polish"
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "1口利用150kW、2口同時利用120kW",
      "出力はプランやPowerX Firstで変わらない",
      "外気温・充電器温度による自動出力制限",
      "車両の受電容量により最大出力に達しない場合がある",
      "公式ヘルプ記事への参照リンク"
    ],
    "constraint_violations": [],
    "notes": "All key points covered in natural polite Japanese; only minor polish issue from visible internal source paths."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}
Run #6 • isolated • en • sample 0Aug 31, 2026, 09:13 AM
auto: 4 / pass
manual: - / n/a
final: 4 / pass
latency: 23957ms

Output

**Maximum output: 150 kW** — with a couple of conditions, and no, your plan or PowerX First membership does not change it.

**Output limits that do apply**
- **150 kW** when a single port is in use; **120 kW** when two ports are charging simultaneously (en/runbooks/charging-use.md:27, en/runbooks/compatibility.md:95).
- Some stations are currently capped at **120 kW** maximum, with all locations to be upgraded to 150 kW in due course (en/reference/membership.md:195).
- Output can be **automatically limited** by ambient temperature and charger temperature, and it also depends on how much power your vehicle can accept — so the maximum may not be reached depending on vehicle and conditions (en/runbooks/charging-use.md:27).
- Output naturally **declines as state of charge (SOC) rises**; that is normal behavior (en/runbooks/charging-troubleshooting.md:460).

**Plan / membership impact**
- Output **does not vary by plan or membership type** — PowerX First and general members get the same maximum output (en/runbooks/charging-use.md:27, en/runbooks/charging-troubleshooting.md:460).
- The pricing menu you choose (**Economy / Regular / Premium**) also does not change charging speed; those menus differ only in renewable-energy ratio and price (en/runbooks/compatibility.md:139).
- PowerX First benefits are on the pricing and reservation side instead: discounted per-kWh rate, booking from 3 days ahead, and longer reservation slots (up to 75 min vs. 30 min for general users) (en/runbooks/charging-use.md:248).
- Billing is per kWh charged, not by time, so lower output does not put you at a time-based disadvantage (en/runbooks/charging-troubleshooting.md:460).

If your actual output is well below these figures (e.g. 20–30 kW), that is usually temperature derating or the vehicle's own acceptance limit — share your vehicle model, station, and SOC and it can be checked as an individual case.

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 4,
    "relevance": 4,
    "consistency": 5,
    "safety": 5,
    "style": 4
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 4,
      "relevance": 4,
      "consistency": 5,
      "safety": 5,
      "style": 4
    },
    "total": 22,
    "reasons": [
      "All substantive key points covered: 150kW single port, 120kW dual port, no plan variation, temperature derating, vehicle acceptance limit",
      "Specific reference URL omitted",
      "Extra context (SOC decline, pricing menus, PowerX First benefits) is related but not required",
      "Internally consistent with no contradictions",
      "Clear formatting with headers and bullet points"
    ],
    "missing_points": [
      "Reference URL to support article not included"
    ],
    "critical_missing_points": [],
    "minor_missing_points": [
      "Reference URL to support article not included"
    ],
    "covered_points": [
      "150kW maximum for single-port use",
      "120kW when two ports used simultaneously",
      "Output does not vary by membership plan",
      "Automatic limiting by ambient/charger temperature",
      "Depends on vehicle power acceptance",
      "May not reach maximum depending on conditions"
    ],
    "constraint_violations": [],
    "notes": "All key facts present; only the support URL is missing. Extra info is relevant but adds verbosity."
  },
  "autoQaScore": 4,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 4,
  "finalVerdict": "pass"
}
Run #6 • isolated • ja • sample 0Aug 31, 2026, 09:13 AM
auto: 5 / pass
manual: - / n/a
final: 5 / pass
latency: 28603ms

Output

最大出力は、1口ご利用の場合で150kW、2口(2台同時充電)の場合で120kWです(/sources/ja/public-help/articles/23123162280473.md:20)。なお、一部ステーションでは最大出力を120kWに制限していますが、順次すべての拠点を150kWにアップデート予定です(/sources/ja/public-help/articles/40049220868505.md:22)。

プランやPowerX Firstによる出力制限はありません。PowerX Firstは充電速度に変更がなく、すべてのステーションが最大150kWの超急速充電の対象です(/sources/ja/public-help/articles/40049220868505.md:20)。Firstの特典は充電単価の割引や予約まわり(3日前からの予約、より長い予約枠など)であり、出力そのものは会員種別で変わりません(/sources/ja/runbooks/charging-use.md:27、/sources/ja/runbooks/charging-use.md:46)。

実際に出る出力が最大値に届かないことには、次のような要因があります。

- 外気温や充電器本体の温度により、充電器が自動的に出力を制限する場合がある
- 車両側が受け入れ可能な電力に左右されるため、車種や環境要因で最大出力に達しないことがある(/sources/ja/public-help/articles/23123162280473.md:21、/sources/ja/public-help/articles/23459356662809.md:20)
- 充電器側の出力制限や、バッテリー容量・受電スピード・バッテリー温度による差がある(/sources/ja/public-help/articles/23459018016793.md:20)
- SOC(充電率)が上がると出力が低下するのは正常な挙動です(/sources/ja/runbooks/charging-troubleshooting.md:460)

課金は充電した電力量(kWh)ベースで、時間課金ではないため、出力が低いことで料金的に不利になることはありません(/sources/ja/runbooks/charging-troubleshooting.md:460)。アプリ上に診断コードが表示されている場合は、そのコードとお車種を添えてカスタマーサポートへお問い合わせください(/sources/ja/public-help/articles/23459247986585.md:20)。

参考: 充電出力はどのくらいですか? https://support-evcs.power-x.jp/hc/ja/articles/23123162280473

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 25,
    "reasons": [
      "最大出力150kW/120kWを正確に回答",
      "プランやPowerX Firstで出力制限がないと回答",
      "温度や車両側の要因で最大に届かない点を説明",
      "参考リンクを提示",
      "日本語で明確で丁寧"
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "1口150kW",
      "2口同時120kW",
      "プランによる出力制限なし",
      "PowerX Firstによる出力制限なし",
      "温度・車両要因による出力低下",
      "参考リンク"
    ],
    "constraint_violations": [],
    "notes": "必須ポイントを全て含み、追加情報も関連的で矛盾なし。"
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}