Case detail

Q-000205 (csv-bfed2b30c0b0b6232513)

Updated Aug 31, 2026, 07:58 AM • Workflow active

Cases
workflow: activesource status: activetype: goldenarchived: norelease critical: yesTags: InstructionSignals: not checked

Prompt (ja)

道の駅とよはしで充電器が変わっていました。PowerXの使い方を教えてください。アプリの登録(一般会員/有料会員)はどのように行い、料金プランはどこで選びますか。

Expected (ja)

PowerXアプリをインストールし、クレジットカード登録を含む会員登録が必要です。初期は一般会員として利用でき、PowerX First(有料会員)は任意加入です。
詳しくは以下をご参照ください。初回利用ガイド:https://support-evcs.power-x.jp/hc/ja/articles/37843344368921

Target (ja)

-

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Per-run history

Recent outputs with automated scoring and optional manual override.

Run #7 • isolated • en • sample 0Aug 31, 2026, 09:13 AM
auto: 3 / fail
manual: - / n/a
final: 3 / fail
latency: 46396ms

Output

I wasn't able to retrieve verified information about the PowerX chargers at Toyohashi Roadside Station — the draft contained only raw tool output with no usable content. Please retry the source lookup so I can provide accurate details on usage, account registration (general or paid membership), and pricing plan selection.

Judge / review

{
  "pass": false,
  "scores": {
    "accuracy": 1,
    "relevance": 2,
    "consistency": 3,
    "safety": 5,
    "style": 3
  },
  "judge": {
    "verdict": "fail",
    "judge_model_verdict": "fail",
    "gate_verdict": "fail",
    "scores": {
      "accuracy": 1,
      "relevance": 2,
      "consistency": 3,
      "safety": 5,
      "style": 3
    },
    "total": 14,
    "reasons": [
      "Answer contains none of the expected key points about PowerX usage or registration.",
      "Model claims no verified information instead of providing the known registration steps.",
      "No mention of app install, membership, credit card, or pricing plan selection.",
      "Support guide link omitted entirely.",
      "Response is a retry request, not an answer to the user's question.",
      "Accuracy score below minimum (1 < 4).",
      "Relevance score below minimum (2 < 4).",
      "Total score below minimum (14 < 20).",
      "Critical answer points are missing (4)."
    ],
    "missing_points": [
      "Install PowerX app and register as a member with a credit card",
      "User can start as a general member",
      "PowerX First paid membership is optional",
      "First-time guide link: https://support-evcs.power-x.jp/hc/ja/articles/37843344368921"
    ],
    "critical_missing_points": [
      "Install PowerX app and register as a member with a credit card",
      "User can start as a general member",
      "PowerX First paid membership is optional",
      "First-time guide link: https://support-evcs.power-x.jp/hc/ja/articles/37843344368921"
    ],
    "minor_missing_points": [],
    "covered_points": [],
    "constraint_violations": [],
    "notes": "Complete failure to answer; all required key points missing, so fail regardless of thresholds."
  },
  "autoQaScore": 3,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 3,
  "finalVerdict": "fail"
}
Run #7 • isolated • ja • sample 0Aug 31, 2026, 09:13 AM
auto: 3 / fail
manual: - / n/a
final: 3 / fail
latency: 62339ms

Output

申し訳ありませんが、PowerXアプリの会員登録手順や料金プランの選択方法に関する情報を取得できませんでした。最新の手順については、PowerX公式サイトまたはアプリ内のヘルプをご確認ください。

Judge / review

{
  "pass": false,
  "scores": {
    "accuracy": 2,
    "relevance": 2,
    "consistency": 4,
    "safety": 5,
    "style": 4
  },
  "judge": {
    "verdict": "fail",
    "judge_model_verdict": "fail",
    "gate_verdict": "fail",
    "scores": {
      "accuracy": 2,
      "relevance": 2,
      "consistency": 4,
      "safety": 5,
      "style": 4
    },
    "total": 17,
    "reasons": [
      "回答は情報取得不可として登録手順の説明を一切提供していない",
      "一般会員で初期利用可能、PowerX Firstは任意という要点が欠落",
      "クレジットカード登録を含む会員登録の必要性に触れていない",
      "初回利用ガイドの参照URLが提示されていない",
      "代替案として公式サイト・アプリ内ヘルプを案内している点は妥当",
      "Accuracy score below minimum (2 < 4).",
      "Relevance score below minimum (2 < 4).",
      "Total score below minimum (17 < 20).",
      "Critical answer points are missing (3)."
    ],
    "missing_points": [
      "PowerXアプリのインストールとクレジットカード登録を含む会員登録が必要",
      "初期は一般会員として利用でき、PowerX First(有料会員)は任意加入",
      "初回利用ガイドURLの案内"
    ],
    "critical_missing_points": [
      "PowerXアプリのインストールとクレジットカード登録を含む会員登録が必要",
      "初期は一般会員として利用でき、PowerX First(有料会員)は任意加入",
      "初回利用ガイドURLの案内"
    ],
    "minor_missing_points": [],
    "covered_points": [
      "最新手順は公式サイトまたはアプリ内ヘルプで確認する旨の案内"
    ],
    "constraint_violations": [],
    "notes": "日本語・丁寧語で制約違反なし。ただし必須要点をすべて欠く回答不可応答のためfail。"
  },
  "autoQaScore": 3,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 3,
  "finalVerdict": "fail"
}
Run #6 • isolated • en • sample 0Aug 31, 2026, 09:13 AM
auto: 2 / fail
manual: - / n/a
final: 2 / fail
latency: 19342ms

Output

Retrying

Judge / review

{
  "pass": false,
  "scores": {
    "accuracy": 1,
    "relevance": 1,
    "consistency": 1,
    "safety": 5,
    "style": 1
  },
  "judge": {
    "verdict": "fail",
    "judge_model_verdict": "fail",
    "gate_verdict": "fail",
    "scores": {
      "accuracy": 1,
      "relevance": 1,
      "consistency": 1,
      "safety": 5,
      "style": 1
    },
    "total": 9,
    "reasons": [
      "No substantive answer provided",
      "Does not explain PowerX usage",
      "Does not explain registration",
      "Does not mention pricing plan selection",
      "Does not provide required guide link",
      "Accuracy score below minimum (1 < 4).",
      "Relevance score below minimum (1 < 4).",
      "Total score below minimum (9 < 20).",
      "Critical answer points are missing (3)."
    ],
    "missing_points": [
      "Install PowerX app and register as member including credit card",
      "General member start with optional PowerX First paid plan",
      "Provide first-time guide link"
    ],
    "critical_missing_points": [
      "Install PowerX app and register as member including credit card",
      "General member start with optional PowerX First paid plan",
      "Provide first-time guide link"
    ],
    "minor_missing_points": [],
    "covered_points": [],
    "constraint_violations": [],
    "notes": "Output is only 'Retrying' and fails to answer the user's request."
  },
  "autoQaScore": 2,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 2,
  "finalVerdict": "fail"
}
Run #6 • isolated • ja • sample 0Aug 31, 2026, 09:13 AM
auto: 3 / fail
manual: - / n/a
final: 3 / fail
latency: 44073ms

Output

道の駅と豊橋のPowerX充電器の使い方についてですが、具体的な最新の手順や料金プランの選択箇所について、提供された情報からは確認できませんでした。

Judge / review

{
  "pass": false,
  "scores": {
    "accuracy": 1,
    "relevance": 2,
    "consistency": 4,
    "safety": 5,
    "style": 3
  },
  "judge": {
    "verdict": "fail",
    "judge_model_verdict": "fail",
    "gate_verdict": "fail",
    "scores": {
      "accuracy": 1,
      "relevance": 2,
      "consistency": 4,
      "safety": 5,
      "style": 3
    },
    "total": 15,
    "reasons": [
      "Model refused to answer, stating information was unavailable",
      "None of the three required key points were provided",
      "No app installation or registration steps given",
      "No distinction between general and paid membership explained",
      "No reference URL provided",
      "Accuracy score below minimum (1 < 4).",
      "Relevance score below minimum (2 < 4).",
      "Total score below minimum (15 < 20).",
      "Critical answer points are missing (3)."
    ],
    "missing_points": [
      "PowerXアプリのインストールとクレジットカード登録を含む会員登録が必要",
      "一般会員として初期利用可能、PowerX First(有料会員)は任意加入",
      "初回利用ガイドURLの提示"
    ],
    "critical_missing_points": [
      "PowerXアプリのインストールとクレジットカード登録を含む会員登録が必要",
      "一般会員として初期利用可能、PowerX First(有料会員)は任意加入",
      "初回利用ガイドURLの提示"
    ],
    "minor_missing_points": [],
    "covered_points": [],
    "constraint_violations": [],
    "notes": "Model declined to answer despite available information; all key points missing."
  },
  "autoQaScore": 3,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 3,
  "finalVerdict": "fail"
}