Prompt (en)
I've reserved in advance. There are two dispensers; which one should I use?
Case detail
Updated Aug 31, 2026, 07:58 AM • Workflow active
Prompt (en)
I've reserved in advance. There are two dispensers; which one should I use?
Expected (en)
A charger has two dispensers (ports); within the station you reserved you may use either one. Display the QR code in the app and scan it at whichever dispenser you use. For details, see: First-time guide: https://support-evcs.power-x.jp/hc/ja/articles/37843344368921
Target (en)
-
Recent outputs with automated scoring and optional manual override.
Output
Good news — you can use either one. At the station you reserved, both dispensers (charging ports) are available for your reservation, so there's no need to pick a specific side. Here's what to do: 1. Open the app and display the QR code for your reservation. 2. Scan it at whichever dispenser you'd like to use. 3. Connect the connector and start charging. If you'd like a walkthrough of the whole first-time flow, the official guide is here: https://support-evcs.power-x.jp/hc/ja/articles/37843344368921 One tip: if a dispenser doesn't respond when you scan, you can simply try the other one.
Judge / review
{
"pass": true,
"scores": {
"accuracy": 5,
"relevance": 5,
"consistency": 5,
"safety": 5,
"style": 5
},
"judge": {
"verdict": "pass",
"judge_model_verdict": "pass",
"gate_verdict": "pass",
"scores": {
"accuracy": 5,
"relevance": 5,
"consistency": 5,
"safety": 5,
"style": 5
},
"total": 25,
"reasons": [
"Clearly states either dispenser at the reserved station may be used.",
"Explains displaying the QR code in the app and scanning at the chosen dispenser.",
"Includes the official first-time guide link as required.",
"Adds a harmless, helpful tip about trying the other dispenser.",
"Answer is direct, well structured, and matches the user's question."
],
"missing_points": [],
"critical_missing_points": [],
"minor_missing_points": [],
"covered_points": [
"Two dispensers (ports); either may be used at the reserved station.",
"Display QR code in app and scan at whichever dispenser is used.",
"First-time guide link: https://support-evcs.power-x.jp/hc/ja/articles/37843344368921"
],
"constraint_violations": [],
"notes": "All expected key points covered with correct wording; extra tip is benign and does not contradict the key."
},
"autoQaScore": 5,
"manualScore": null,
"manualVerdict": null,
"manualReasons": [],
"manualNotes": null,
"finalScore": 5,
"finalVerdict": "pass"
}Output
どちらの充電器(充電口)をお使いいただいても問題ありません。 1台の充電器には2つのディスペンサー(充電口)が付いており、ご予約いただいたステーション内であれば、空いている方を自由にご利用いただけます。手順としては、予約時間になったらアプリに表示されるQRコードを出し、実際にお使いになる充電口の読み取り部(コネクタ差込口の上)にかざして読み取っていただくだけで、特別な指定はありません。 詳しい利用手順は初回利用ガイドもご参照ください。 https://support-evcs.power-x.jp/hc/ja/articles/37843344368921 (参考:/sources/ja/runbooks/reservations.md:266)
Judge / review
{
"pass": true,
"scores": {
"accuracy": 5,
"relevance": 5,
"consistency": 5,
"safety": 5,
"style": 5
},
"judge": {
"verdict": "pass",
"judge_model_verdict": "pass",
"gate_verdict": "pass",
"scores": {
"accuracy": 5,
"relevance": 5,
"consistency": 5,
"safety": 5,
"style": 5
},
"total": 25,
"reasons": [
"Both dispensers usable within reserved station is clearly stated",
"QR code display in app and scanning at the chosen dispenser covered",
"First-use guide URL included as expected",
"Polite Japanese, concise, directly answers which charger to use"
],
"missing_points": [],
"critical_missing_points": [],
"minor_missing_points": [],
"covered_points": [
"1台の充電器に2つのディスペンサー(充電口)がある",
"予約ステーション内ならどちらを使っても問題ない",
"アプリでQRコードを表示し利用する充電口で読み取る",
"初回利用ガイドのURL提示"
],
"constraint_violations": [],
"notes": "期待回答の全要点を過不足なくカバー。読み取り部位置の補足は矛盾なし。"
},
"autoQaScore": 5,
"manualScore": null,
"manualVerdict": null,
"manualReasons": [],
"manualNotes": null,
"finalScore": 5,
"finalVerdict": "pass"
}Output
Either one is fine — your reservation covers the station, not a specific dispenser. - A PowerX charger has two dispensers (charging ports), and within the station you reserved you may use either one. /sources/en/runbooks/reservations.md:266 - Just show the QR code in the app and scan it at the dispenser you actually park at. /sources/en/runbooks/reservations.md:266 - First-time usage guide: https://support-evcs.power-x.jp/hc/ja/articles/37843344368921 Two practical notes: - If one dispenser is occupied, charging output can be shared: on these chargers the maximum output is 150 kW with one port in use and 120 kW when both ports charge simultaneously (actual output varies with conditions, environment, and the vehicle's acceptance capacity). https://support-evcs.power-x.jp/hc/ja/articles/23123162280473 - If a dispenser won't start charging, trying the opposite dispenser is one of the recommended troubleshooting steps; if neither works, the charger is likely faulty and you should contact support. /sources/en/runbooks/charging-troubleshooting.md:76
Judge / review
{
"pass": true,
"scores": {
"accuracy": 5,
"relevance": 5,
"consistency": 5,
"safety": 5,
"style": 5
},
"judge": {
"verdict": "pass",
"judge_model_verdict": "pass",
"gate_verdict": "pass",
"scores": {
"accuracy": 5,
"relevance": 5,
"consistency": 5,
"safety": 5,
"style": 5
},
"total": 25,
"reasons": [
"All three key points covered: either dispenser is fine, QR code scanning, and first-time guide link.",
"Extra practical notes on power sharing and troubleshooting are relevant and helpful.",
"Clear formatting with bullet points and source citations.",
"Directly answers the user's question without unnecessary drift."
],
"missing_points": [],
"critical_missing_points": [],
"minor_missing_points": [],
"covered_points": [
"Either dispenser within reserved station is fine",
"Show QR code in app and scan at chosen dispenser",
"First-time guide URL provided"
],
"constraint_violations": [],
"notes": "All key points present and correct. Extra notes are relevant additions."
},
"autoQaScore": 5,
"manualScore": null,
"manualVerdict": null,
"manualReasons": [],
"manualNotes": null,
"finalScore": 5,
"finalVerdict": "pass"
}Output
ご予約のステーション内でしたら、どちらの充電口をお使いいただいても問題ありません。 PowerXの充電器は1台に2つのディスペンサー(充電口)が備わっており、予約はステーション単位で承っているため、空いている方をお選びいただいて構いません。お使いになる充電口のリーダー(コネクタ差込口の上)に、アプリの予約一覧に表示されるQRコードをかざしてください。QRコードは予約開始時刻の10分前にアプリへ表示されます。 そのあとコネクタを車両にしっかり差し込み、スタートを押すと充電が始まります。差込にくい場合は、差込口に対して垂直に差し込んでみてください。 なお、もう一方の充電口を他のお客様が同時に使っている場合、出力は2口合計で最大120kW(1口のみの場合は最大150kW)となるため、充電速度がやや遅く感じることがあります。 参考: 初回利用ガイド https://support-evcs.power-x.jp/hc/ja/articles/37843344368921 / 充電出力について https://support-evcs.power-x.jp/hc/ja/articles/23123162280473 (根拠: /sources/ja/runbooks/reservations.md:262-268、/sources/ja/public-help/articles/23123162280473.md:20)
Judge / review
{
"pass": true,
"scores": {
"accuracy": 5,
"relevance": 5,
"consistency": 5,
"safety": 5,
"style": 5
},
"judge": {
"verdict": "pass",
"judge_model_verdict": "pass",
"gate_verdict": "pass",
"scores": {
"accuracy": 5,
"relevance": 5,
"consistency": 5,
"safety": 5,
"style": 5
},
"total": 25,
"reasons": [
"All four expected key points are covered: two dispensers per charger, either port is fine within reserved station, QR code scanning at chosen port, and the first-use guide link.",
"Extra details about QR timing, connector insertion, and shared power output are relevant and non-contradictory.",
"Polite Japanese style matches user prompt.",
"No format or language constraint violations."
],
"missing_points": [],
"critical_missing_points": [],
"minor_missing_points": [],
"covered_points": [
"1台に2つのディスペンサー(充電口)",
"ステーション内ならどちらでも利用可",
"アプリでQRコードを表示し充電口で読み取り",
"初回利用ガイドURL"
],
"constraint_violations": [],
"notes": "All key points fully covered with helpful additional context. No issues."
},
"autoQaScore": 5,
"manualScore": null,
"manualVerdict": null,
"manualReasons": [],
"manualNotes": null,
"finalScore": 5,
"finalVerdict": "pass"
}