Case detail

Q-000242 (csv-314c73c6a04678dc23d0)

Updated Aug 31, 2026, 07:58 AM • Workflow active

Cases
workflow: activesource status: activetype: goldenarchived: norelease critical: yesTags: Paid membershipSignals: not checked

Prompt (en)

I have the following questions about canceling PowerX First (including free campaigns such as 2–3 months or 90 days free, as well as annual plans):
(1) How can I cancel my PowerX First membership?
(2) Can I continue using PowerX First until the end of my membership period after canceling?
(3) Can I rejoin after canceling?
(4) Will I be charged an annual or monthly membership fee during the free period?
(5) Can I delete my registered credit card (e.g., a personal card) or account information?

I hardly use the service or may have registered by mistake. I would also like clarification about charges during the free period and the wording of the pricing information, which I found unclear.

Expected (en)

(1) How to cancel
Go to Account > PowerX First Management > Stop Automatic Renewal in the app to cancel your membership.

(2) Using PowerX First after cancellation
You can continue using PowerX First until the expiry date, even after stopping automatic renewal.

(3) Rejoining
You can rejoin PowerX First after canceling.

(4) Fees during the free trial
No membership fee is charged during the free trial, regardless of whether you are on a monthly or annual plan. If you stop automatic renewal before the free trial ends, you can cancel without being charged a membership fee. Charging fees are separate from the membership fee. If the app shows “Auto-renewal paused” or "You're not enrolled in any plan", no membership fee will be charged.

(5) Deleting your credit card or account information
If you would like to delete your registered credit card or account information, please contact us. The relevant department will handle your request. Please note that deleting your account will erase all of your account information.

 For details, see: PowerX First: https://support-evcs.power-x.jp/hc/ja/sections/38087440870553-PowerX-First

Target (en)

-

Edit case

Tags

Paid membership

Type to filter existing tags. Press Enter to add the highlighted tag.

Leave unchecked to keep signal grading disabled. Check it with no selection to assert that no signal is emitted.

Per-run history

Recent outputs with automated scoring and optional manual override.

Run #7 • isolated • en • sample 0Aug 31, 2026, 09:13 AM
auto: - / n/a
manual: - / n/a
final: - / n/a
latency: 120783ms

Output

Pi returned no final assistant answer.

Judge / review

{
  "pass": null,
  "scores": null,
  "judge": null,
  "autoQaScore": null,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": null,
  "finalVerdict": null
}
Run #7 • isolated • ja • sample 0Aug 31, 2026, 09:13 AM
auto: 3 / fail
manual: - / n/a
final: 3 / fail
latency: 41143ms

Output

申し訳ありませんが、元の回答には参照可能な情報が含まれておらず(ツール構文のみで有用な内容がないため)、正確な回答を作成できません。

PowerX Firstの退会・解約手順、無料期間中の請求に関する公式案内などの確認済み情報をご提供ください。受け取り次第、(1)〜(5)の各質問について回答いたします。

Judge / review

{
  "pass": false,
  "scores": {
    "accuracy": 1,
    "relevance": 2,
    "consistency": 5,
    "safety": 5,
    "style": 4
  },
  "judge": {
    "verdict": "fail",
    "judge_model_verdict": "fail",
    "gate_verdict": "fail",
    "scores": {
      "accuracy": 1,
      "relevance": 2,
      "consistency": 5,
      "safety": 5,
      "style": 4
    },
    "total": 17,
    "reasons": [
      "回答が拒否のみで、(1)〜(5)の必須要点が一切含まれていない",
      "解約手続き画面の案内(アカウント>管理画面>自動更新停止)が欠落",
      "満了日まで利用可能、再入会可、無料期間中の会費発生なしの説明が欠落",
      "カード・アカウント情報削除は担当部署対応という要点も欠落",
      "参照URLも提示されておらず、期待回答の内容をほぼ満たしていない",
      "Accuracy score below minimum (1 < 4).",
      "Relevance score below minimum (2 < 4).",
      "Total score below minimum (17 < 20).",
      "Critical answer points are missing (5)."
    ],
    "missing_points": [
      "解約手続き:アプリのアカウント>PowerX First管理画面>自動更新を停止",
      "自動更新停止後も満了日までは利用可能",
      "退会・解約後も再入会可能",
      "無料期間中は月払い・年払いとも会費発生なし(停止すれば会費なしで退会可、充電料金は別途、表示状態でも会費なし)",
      "カード・アカウント情報の削除は担当部署対応、削除すると全情報が消去される",
      "PowerX First公式サポートページのURL提示"
    ],
    "critical_missing_points": [
      "解約手続き:アプリのアカウント>PowerX First管理画面>自動更新を停止",
      "自動更新停止後も満了日までは利用可能",
      "退会・解約後も再入会可能",
      "無料期間中は月払い・年払いとも会費発生なし(停止すれば会費なしで退会可、充電料金は別途、表示状態でも会費なし)",
      "カード・アカウント情報の削除は担当部署対応、削除すると全情報が消去される"
    ],
    "minor_missing_points": [
      "PowerX First公式サポートページのURL提示"
    ],
    "covered_points": [],
    "constraint_violations": [],
    "notes": "回答は取得情報不足を理由とする拒否のみ。5つの必須要点すべて欠落し、致命的不備のためfail。"
  },
  "autoQaScore": 3,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 3,
  "finalVerdict": "fail"
}
Run #6 • isolated • en • sample 0Aug 31, 2026, 09:13 AM
auto: 2 / fail
manual: - / n/a
final: 2 / fail
latency: 23890ms

Output

I cannot provide a factual answer based on the provided draft as it contains only raw tool syntax and no usable evidence.

Judge / review

{
  "pass": false,
  "scores": {
    "accuracy": 1,
    "relevance": 1,
    "consistency": 3,
    "safety": 5,
    "style": 2
  },
  "judge": {
    "verdict": "fail",
    "judge_model_verdict": "fail",
    "gate_verdict": "fail",
    "scores": {
      "accuracy": 1,
      "relevance": 1,
      "consistency": 3,
      "safety": 5,
      "style": 2
    },
    "total": 12,
    "reasons": [
      "Model refused to answer, citing lack of evidence",
      "None of the five required key points are addressed",
      "No cancellation steps, trial fee info, rejoin info, or data deletion info provided",
      "Accuracy score below minimum (1 < 4).",
      "Relevance score below minimum (1 < 4).",
      "Total score below minimum (12 < 20).",
      "Critical answer points are missing (5)."
    ],
    "missing_points": [
      "How to cancel via Account > PowerX First Management > Stop Automatic Renewal",
      "Continue using until expiry after cancellation",
      "Can rejoin after canceling",
      "No membership fee during free trial; stop renewal before trial ends to avoid charges",
      "Contact support to delete credit card or account info"
    ],
    "critical_missing_points": [
      "How to cancel via Account > PowerX First Management > Stop Automatic Renewal",
      "Continue using until expiry after cancellation",
      "Can rejoin after canceling",
      "No membership fee during free trial; stop renewal before trial ends to avoid charges",
      "Contact support to delete credit card or account info"
    ],
    "minor_missing_points": [],
    "covered_points": [],
    "constraint_violations": [],
    "notes": "Model gave a non-answer citing missing evidence; all five required points absent."
  },
  "autoQaScore": 2,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 2,
  "finalVerdict": "fail"
}
Run #6 • isolated • ja • sample 0Aug 31, 2026, 09:13 AM
auto: 4 / fail
manual: - / n/a
final: 4 / fail
latency: 93789ms

Output

ご確認ありがとうございます。公式ヘルプセンターおよび運用ガイダンスに基づき、5点それぞれご案内します。

(1) 退会・解約の手順
PowerXアプリ内で完結します。「PowerXアプリ > アカウント > PowerX First管理画面 > 自動更新を停止する」の手順でお手続きください。自動更新の停止は、次回更新日の前日までに完了する必要があります。期限を過ぎると、月払いの場合はさらに1ヶ月、年払いの場合はさらに1年間自動更新されます。なお、アプリのアンインストールだけでは退会(アカウント削除)とはなりません。

(2) 満了日までの利用可否
はい、解約手続き後も契約期間の満了日まではそのまま利用可能です。ただし、お支払いが先払いであるため、途中解約による日割り計算や残存期間の返金は対応しておりません。なお、解約手数料は発生しません。

(3) 再入会の可否
契約期間終了後であればいつでも再入会可能です。お支払いプラン(年払い・月払い)を変更したい場合は、一度退会し、有効期限を迎えた後に、ご希望のプランで改めてお申し込みください。

(4) 無料期間中の請求について
無料キャンペーン期間中(初回請求日より起算)は、月会費・年会費は請求されません。ただし、無料期間終了後に継続利用する場合、登録済みクレジットカードから自動で料金が請求される仕組みです。無料期間終了前に解約手続きを行えば、継続的な課金は発生しません。

(5) 情報削除について
アカウントの削除(退会)を行うことで、紐づけられたアカウント情報や個人情報を削除できます。ただし、クレジットカード自体の情報管理は決済サービス側にあるため、アプリ内での削除操作と併せて、必要に応じて発行元のカード会社へお問い合わせください。

Judge / review

{
  "pass": false,
  "scores": {
    "accuracy": 3,
    "relevance": 5,
    "consistency": 4,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "fail",
    "judge_model_verdict": "fail",
    "gate_verdict": "fail",
    "scores": {
      "accuracy": 3,
      "relevance": 5,
      "consistency": 4,
      "safety": 5,
      "style": 5
    },
    "total": 22,
    "reasons": [
      "退会・解約手順は概ね正しい",
      "満了日までの利用と再入会は概ね正しい",
      "無料期間中の会費なしは正しいが充電料金別を欠く",
      "カード・アカウント削除は担当部署対応を欠く",
      "カード情報は決済サービス側と誤案内している",
      "日本語で明確で関連性が高い",
      "Accuracy score below minimum (3 < 4).",
      "Critical answer points are missing (2).",
      "Too many minor missing points (2 > 1)."
    ],
    "missing_points": [
      "登録クレジットカード・アカウント情報の削除は担当部署で対応する旨",
      "カード情報削除について発行元問い合わせを促す誤案内",
      "充電料金は会費別",
      "自動更新停止済み/現在入会されていません表示なら会費なし"
    ],
    "critical_missing_points": [
      "登録クレジットカード・アカウント情報の削除は担当部署で対応する旨",
      "カード情報削除について発行元問い合わせを促す誤案内"
    ],
    "minor_missing_points": [
      "充電料金は会費別",
      "自動更新停止済み/現在入会されていません表示なら会費なし"
    ],
    "covered_points": [
      "アプリ内の自動更新停止手順",
      "満了日までは利用可能",
      "再入会可能",
      "無料期間中は月会費・年会費なし",
      "無料期間終了前に停止すれば継続課金なし"
    ],
    "constraint_violations": [],
    "notes": "主要点は概ね回答だが、カード・アカウント削除の担当部署対応が欠け、誤案内があるため不合格。"
  },
  "autoQaScore": 4,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 4,
  "finalVerdict": "fail"
}