Output

I'm not able to cancel reservations on your behalf from here, but you can do it yourself in just a few taps in the app:

**How to cancel**
1. Open the PowerX app and go to your **reservation list**.
2. Select the reservation you want to cancel and follow the cancellation steps.

**Important timing note**
- Please cancel **before your reservation (charging) start time**. Once the start time has passed, you can no longer cancel it yourself.
- Per the official cancellation policy, a **¥500 cancellation fee** applies if you cancel after the reservation/charging start time, or if the slot goes unused until the end time. Canceling before the start time generally incurs no fee.

If you'd like to double-check the exact terms for your specific booking, you can find them in the app under Reservations/History > select the reservation > top-right menu > "Details" > "Cancellation policy."

Official policy: https://support-evcs.power-x.jp/hc/ja/articles/16819739268249

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 25,
    "reasons": [
      "Explains the assistant cannot cancel on the user's behalf and directs to the app reservation list.",
      "States cancellation must occur before the reservation (charging) start time.",
      "Correctly states the ¥500 fee and both policy trigger cases (late cancel or unused slot).",
      "Provides the official cancellation policy link.",
      "Adds a plausible in-app navigation hint without contradicting the expected answer."
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "Cancel from reservation list in the app before start time",
      "¥500 cancellation fee when policy applies",
      "Policy case 1: cancel after reservation/charging start time",
      "Policy case 2: charger unused by reservation end time",
      "Official cancellation policy URL"
    ],
    "constraint_violations": [],
    "notes": "All key points covered with correct wording; extra navigation detail is harmless."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

Output

かしこまりました。申し訳ございませんが、私の方から予約の取消操作を直接行うことはできません。お客様ご自身でアプリからキャンセルしていただくようお願いいたします。

**キャンセルの手順**
- アプリの「予約一覧」から該当の予約を選び、キャンセルしてください。
- キャンセルは**予約開始（充電開始）時間前まで**に行ってください。予約時間を過ぎると、ご自身ではキャンセルできなくなります。

**キャンセル料について**
- 予約開始時間前のキャンセルであれば、基本的にキャンセル料は発生しません。
- 予約開始時間を過ぎてからのキャンセルや、予約枠内にご利用がなかった場合は、キャンセルポリシーが適用され**500円のキャンセル料金**が発生します。
- 予約ごとに条件が異なる場合があるため、正確な内容はアプリの「予約・履歴」→ 対象の予約 → 右上のメニュー「利用詳細」→ 下部の「キャンセルポリシー」でご確認いただけます。

詳しくは公式のキャンセルポリシーをご参照ください。
https://support-evcs.power-x.jp/hc/ja/articles/16819739268249

なお、アプリからキャンセルできない（エラーになる・予約時間を過ぎている等）場合は、お手数ですがアプリ内のお問い合わせまたはカスタマーサポートまでご連絡ください。その際、ステーション名と予約日時をお知らせいただけるとスムーズです。

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 4,
    "relevance": 5,
    "consistency": 4,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 4,
      "relevance": 5,
      "consistency": 4,
      "safety": 5,
      "style": 5
    },
    "total": 23,
    "reasons": [
      "All required key points covered: app cancellation before start time, 500 yen fee, both policy trigger conditions, and policy URL.",
      "Correctly states user must cancel via app themselves.",
      "Adds unsupported claim that self-cancellation is impossible after start time, slightly tensioning with the post-start cancellation fee case.",
      "Polite Japanese, clear structure, no format or language issues."
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "Cancel via app reservation list before reservation/charging start time",
      "500 yen cancellation fee when policy applies",
      "Policy trigger: cancellation after start time",
      "Policy trigger: no use within reservation period",
      "Cancellation policy URL provided"
    ],
    "constraint_violations": [],
    "notes": "All key points present in Japanese polite style. Minor unsupported claim about post-start self-cancellation creates slight internal tension but no material error."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

Output

I can't cancel a reservation on your behalf — that has to be done by you in the app, or by an authorized support operator if the self-service window has closed. Here's how it works:

Self-service (before the start time)
Open the PowerX app, go to your reservation list, select the earlier slot, and cancel it. You must do this before the reservation start time / charging start time. Cancelling before the start time generally incurs no fee.

After the start time has passed
You can no longer cancel it yourself. In that case, contact support through the app's inquiry form so an operator can handle it.

When a fee applies
Per the official cancellation policy (revised 2025-02-05), a ¥500 cancellation fee applies if:
- You cancel after the reservation start time or charging start time, or
- You don't use the charger within the reserved period up to the end time.

To see the exact terms for your specific booking: Reservations/History > select the reservation > top-right menu > Details > scroll to "Cancellation policy."

One exception worth noting: if the slot failed because of a charger-side problem (error code, charger cooling down, or the space blocked by a non-EV) and your QR scan was confirmed, no cancellation fee applies — mention that when you contact support, along with the station name, reservation time, charger number, any displayed error, and screenshots.

If you tell me whether the start time has already passed (and roughly when the slot was), I can point you to the right next step.

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 4,
    "relevance": 5,
    "consistency": 4,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 4,
      "relevance": 5,
      "consistency": 4,
      "safety": 5,
      "style": 5
    },
    "total": 23,
    "reasons": [
      "Covers app self-cancellation before start time.",
      "Covers ¥500 fee and policy conditions.",
      "Omits the exact policy URL.",
      "Adds extra exception details not in key points."
    ],
    "missing_points": [
      "Direct cancellation policy URL omitted."
    ],
    "critical_missing_points": [],
    "minor_missing_points": [
      "Direct cancellation policy URL omitted."
    ],
    "covered_points": [
      "Cancel in app reservation list before start time.",
      "¥500 cancellation fee when policy applies.",
      "Fee applies after start time or if charger unused by end time."
    ],
    "constraint_violations": [],
    "notes": "Core cancellation guidance is correct; only the direct policy link is missing."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

Output

ご予約のキャンセルは、アプリご自身で操作いただく方法をご案内します。私は予約内容の確認や取消操作を行うことができませんので、ご了承ください。

■ ご自身でキャンセルする場合（予約開始・充電開始の前）
アプリの予約一覧（「予約・履歴」）から、対象の予約を選んでキャンセルしてください。予約開始時間前であれば、基本的にキャンセル料は発生しません。クーポンを適用して予約していた場合も、開始前のキャンセルであれば「使用可能」に戻ります。

■ 予約開始時間を過ぎてしまった場合
ご自身ではキャンセルできません。カスタマーサポートへお問い合わせください。この場合、キャンセルポリシーが適用され500円のキャンセル料が発生します（充電開始時間を過ぎた場合、または予約終了時間までにご利用がなかった場合も対象です）。
なお、充電器のエラーやQRコード読み取り後の不具合、他車両の駐車など、お客様のご事情以外で充電できなかったケースはキャンセル料が発生しない運用となっていますので、その旨をお伝えください。

■ キャンセル料の金額確認方法
「予約・履歴」→ 対象の予約 → 右上のメニュー →「利用詳細」→ 下部の「キャンセルポリシー」でご予約ごとの条件をご確認いただけます。

■ サポートへご連絡いただく際にそろうと早い情報
ステーション名、予約日時、充電器番号、アプリに表示されたエラー内容、可能であればスクリーンショット。

キャンセルポリシーの詳細はこちらをご参照ください。
https://support-evcs.power-x.jp/hc/ja/articles/16819739268249

アプリ上にキャンセルボタンが表示されない、エラーで操作できないなどの状況でしたら、その画面表示をお知らせいただければ、次の手順をご案内します。

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 25,
    "reasons": [
      "All key points covered: app cancellation, 500 yen fee, policy conditions, reference link",
      "Directly addresses user's cancellation request in Japanese",
      "Internally coherent with no contradictions",
      "Safe guidance with appropriate caveats",
      "Clear structured formatting with polite Japanese tone"
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "Cancel from app reservation list before start time",
      "500 yen cancellation fee when policy applies",
      "Policy conditions: after start time or no use until end time",
      "Reference URL included"
    ],
    "constraint_violations": [],
    "notes": "All expected key points fully covered with accurate details and helpful additional context."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}