Output

Good news — since you're still before your reservation's start time, canceling now generally incurs no fee. A cancellation fee only applies once the start time has passed (or shortly after charging begins).

A couple of practical notes:

- Please cancel from the reservation list in the app before the start time — once the time has passed, you can no longer cancel it yourself.
- The exact fee terms can vary by reservation, so if you'd like to double-check, open the app: Reservations/History > select the reservation > top-right menu > "Details" > scroll to the "Cancellation policy" section.

So go ahead and cancel now and you should be fine. (Source: /sources/en/runbooks/reservations.md:248-252, 78-83)

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 25,
    "reasons": [
      "All three expected key points are covered: no fee before start, fee after start, and app path to check cancellation policy.",
      "Directly answers the time-sensitive question with a clear actionable conclusion.",
      "Extra note about self-cancellation being unavailable after start time is consistent and helpful.",
      "Clear structure, correct language, no format violations."
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "Canceling before start time generally incurs no fee",
      "Cancellation fee applies once start time has passed (or shortly after beginning)",
      "Fee varies by reservation; check app path Reservations/History > reservation > top-right menu > Details > Cancellation policy"
    ],
    "constraint_violations": [],
    "notes": "All key points covered with correct app navigation path; extra cancellation-window note is accurate and helpful."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

Output

ご安心ください。**予約開始時間前のキャンセルであれば、基本的にキャンセル料（ペナルティ）は発生しません。**

キャンセル料（500円）が発生するのは、公式のキャンセルポリシーによると以下の場合です。

- 予約開始時間または充電開始時間を**過ぎてから**キャンセルした場合
- 予約終了時間までの間にご利用（充電）がなかった場合

今が予約開始の15分前とのことですので、開始時間前であればアプリからキャンセルしても料金はかかりません。お手数ですが、お早めにアプリの予約一覧からキャンセル手続きをおすすめします（開始時間を過ぎるとご自身ではキャンセルできなくなります）。

なお、キャンセル料の条件は予約によって異なる場合があります。正確な内容は、アプリの「予約・履歴」→ 対象の予約 → 右上のメニュー「利用詳細」→ 下部の「キャンセルポリシー」でご確認いただけます。

（出典：キャンセルポリシーについて /sources/ja/public-help/articles/16819739268249.md:24-33、予約とキャンセル料 /sources/ja/runbooks/reservations.md:248-252）

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 25,
    "reasons": [
      "All three key points covered: no fee before start, fee after start time, app check path.",
      "Directly addresses the 15-minutes-before scenario with clear actionable guidance.",
      "Specific 500円 amount is extra but sourced and hedged with 'varies by reservation'.",
      "Natural Japanese polite style with clear structure and bolded key answer."
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "予約開始前のキャンセルは基本的に料金発生なし",
      "キャンセル料は予約開始時間を過ぎてから発生",
      "キャンセル料の条件・金額は予約により異なる場合がある",
      "アプリでの確認手順（予約・履歴→利用詳細→キャンセルポリシー）"
    ],
    "constraint_violations": [],
    "notes": "全キーポイントを網羅。500円の具体額は出典付きの追加情報で、予約により異なる旨の但し書きもあるため問題なし。"
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

Output

No — if you cancel now, 15 minutes before your reservation start time, no cancellation fee applies.

PowerX's rule is that you must cancel before the reservation start time / charging start time. The ¥500 cancellation fee only kicks in if:
- you cancel after the reservation start time or charging start time has passed, or
- you simply don't show up / don't charge by the reservation end time (end of your usage window).

This applies to PowerX First members as well.

A few practical notes:
- Cancel it yourself in the app now, from your reservation list. Once the start time has passed you can no longer cancel it yourself and would need to contact support.
- If you've already scanned the QR code and charging fails to start (e.g., a charger fault), no cancellation fee applies.
- To see the exact terms for your specific booking: Reservations/History > select the reservation > top-right menu > "Details" > scroll to the "Cancellation policy" section.

Sources: official Help Center "キャンセルポリシーについて" (/sources/ja/public-help/articles/16819739268249.md:26-33, updated 2025-02-05) and "キャンセル料はありますか？" (/sources/ja/public-help/articles/40049412120217.md:18-22); operational guidance /sources/en/runbooks/reservations.md:248-252.

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 4,
    "relevance": 4,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 4,
      "relevance": 4,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 23,
    "reasons": [
      "Correctly says no fee if canceled 15 minutes before start.",
      "States fee applies after start/no-show and gives app path.",
      "Adds extra PowerX details and fixed ¥500 fee not qualified as variable."
    ],
    "missing_points": [
      "Does not explicitly say fee amount can vary by reservation."
    ],
    "critical_missing_points": [],
    "minor_missing_points": [
      "Does not explicitly say fee amount can vary by reservation."
    ],
    "covered_points": [
      "No fee before reservation start.",
      "Fee after start/no-show.",
      "Check exact terms in app path."
    ],
    "constraint_violations": [],
    "notes": "Core answer is correct and actionable; fixed ¥500 is a minor over-specific omission of variability."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

Output

予約開始の15分前であれば、キャンセル料はかかりません。

PowerXのキャンセルポリシーでは、キャンセル料金（500円）が発生するのは、次のいずれかに該当する場合とされています。

- 予約開始時間、または充電開始時間を過ぎてからキャンセルした場合
- 予約終了時間、または終了時間までにご利用がなかった場合

つまり、開始時間より前にキャンセルしていただければペナルティはありません。First会員の方でも、開始時間を過ぎた場合は500円の対象になります。

注意点として、予約開始時間を過ぎてしまうとアプリご自身ではキャンセルできなくなります。ご予定に変更がある場合は、今のうちにアプリの予約一覧からキャンセル操作を済ませておくことをおすすめします。

なお、キャンセル料の金額は予約内容によって異なる場合があるため、正確な条件はアプリ内でもご確認いただけます（「予約・履歴」→ 対象の予約 → 右上のメニュー →「利用詳細」→ 下部の「キャンセルポリシー」）。

参考: キャンセルポリシーについて https://support-evcs.power-x.jp/hc/ja/articles/16819739268249（/sources/ja/public-help/articles/16819739268249.md:28-34、/sources/ja/runbooks/reservations.md:248-252）

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 25,
    "reasons": [
      "All four expected key points are covered: no fee before start, fee after start, fee varies by reservation, and exact app navigation path.",
      "Additional details (500円, First会員, inability to cancel after start) are consistent and helpful.",
      "Japanese polite style matches user language.",
      "No contradictions or unsupported claims detected."
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "予約開始前のキャンセルは料金なし",
      "キャンセル料は開始時間経過後に発生",
      "金額は予約により異なる場合あり",
      "アプリ内確認手順（予約・履歴→利用詳細→キャンセルポリシー）"
    ],
    "constraint_violations": [],
    "notes": "All key points fully covered with accurate, well-structured Japanese response."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}