Output

Unable to rewrite: the draft contained only raw tool output with no usable content to preserve. Please regenerate the response for the reported issue (a non-EV parked in the charging space and the cancellation fee shown on cancel), and it will be corrected to the required plain-English format.

Judge / review

{
  "pass": false,
  "scores": {
    "accuracy": 1,
    "relevance": 1,
    "consistency": 2,
    "safety": 5,
    "style": 1
  },
  "judge": {
    "verdict": "fail",
    "judge_model_verdict": "fail",
    "gate_verdict": "fail",
    "scores": {
      "accuracy": 1,
      "relevance": 1,
      "consistency": 2,
      "safety": 5,
      "style": 1
    },
    "total": 10,
    "reasons": [
      "Output is a meta error message, not an answer to the user's issue.",
      "No expected key points are addressed: no apology, no resolution, no guidance.",
      "Fails to state that the reservation will be deleted without a cancellation fee.",
      "Fails to suggest using another station today.",
      "Fails to mention sharing feedback such as cones as a parking measure.",
      "Response is unusable for the end user and requests regeneration instead.",
      "Accuracy score below minimum (1 < 4).",
      "Relevance score below minimum (1 < 4).",
      "Total score below minimum (10 < 20).",
      "Critical answer points are missing (5)."
    ],
    "missing_points": [
      "Apology for the inconvenience.",
      "Cannot force the other vehicle to move.",
      "Reservation will be deleted with no cancellation fee applied.",
      "Please use another station today.",
      "Feedback (e.g., cones as a parking measure) will be shared with the relevant team."
    ],
    "critical_missing_points": [
      "Apology for the inconvenience.",
      "Cannot force the other vehicle to move.",
      "Reservation will be deleted with no cancellation fee applied.",
      "Please use another station today.",
      "Feedback (e.g., cones as a parking measure) will be shared with the relevant team."
    ],
    "minor_missing_points": [],
    "covered_points": [],
    "constraint_violations": [
      "No answer content provided; output is an internal regeneration request instead of a user-facing reply."
    ],
    "notes": "Complete failure to answer; all critical key points missing, so fail regardless of thresholds."
  },
  "autoQaScore": 2,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 2,
  "finalVerdict": "fail"
}

Output

ご不便をおかけしており、大変申し訳ございません。

**まずご案内したいこと**
- 充電スペースは、ステーションによっては充電利用以外のお客様も駐車できる場合があります。また、当社から他のお客様のお車の移動を強制することはできません。
- 駐車しているお車がすぐに移動されない場合は、恐れ入りますが本日は別の充電ステーションをご利用いただくようお願いしております（/sources/ja/public-help/articles/23459505379993.md:22）。

**キャンセル料について**
予約開始時間を過ぎてからのキャンセルや、予約枠内にご利用がなかった場合は、500円のキャンセルポリシーが適用される仕様です（/sources/ja/public-help/articles/16819739268249.md:30-34）。そのため、アプリからご自身でキャンセルするとキャンセル料の案内が表示されます。

このような場合は、アプリからキャンセルせず、そのままお問い合わせフォームよりご連絡ください。当方で予約の削除（キャンセル）を行い、キャンセル料が発生しないよう対応いたします（/sources/ja/runbooks/stations.md:27）。万一キャンセル料の通知が届いた場合は、再度ご連絡いただければ確認・対応いたします。

**あわせてお願いしたいこと**
お手数ですが、駐車状況がわかるお写真を添えて、お問い合わせフォームからご報告いただけますと幸いです（/sources/ja/public-help/articles/23459505379993.md:24）。いただいた内容（コーン設置などの駐車対策のご意見）は、担当部署へ共有し再発防止に努めます。

なお、予約の削除処理はこちらで実施のうえ、完了をご連絡いたします。今しばらくお待ちいただけますと幸いです。

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 4
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 4
    },
    "total": 24,
    "reasons": [
      "All five expected key points are covered: apology, no forced vehicle removal, reservation deletion without fee, use another station today, feedback shared with department.",
      "Cancellation fee explanation correctly tells the user not to self-cancel in the app, aligning with the deletion-by-operator flow.",
      "Extra details (500 yen policy, photo request, inquiry form) are relevant, sourced, and do not contradict the key points.",
      "Answer is slightly verbose with minor repetition about the reservation deletion step."
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "Apology for the inconvenience",
      "Company cannot force other vehicles to move",
      "Operator will delete the reservation so no cancellation fee occurs",
      "Ask user to use another station today",
      "Parking countermeasure feedback (e.g., cones) will be shared with the responsible department"
    ],
    "constraint_violations": [],
    "notes": "All key points present with helpful sourced extras; only slight verbosity/repetition lowers style."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

Output

Sorry about that — a blocked charging space is a known situation, and here's how it's handled.

What the guidance says for this case
- PowerX cannot force another (non-EV) vehicle to move, so the practical step is to use another station today.
- Because the space was unusable through no fault of yours, support will delete the reservation on their side so that no cancellation fee applies.
- Your feedback about the blockage (for example, asking the site to place cones or signage to prevent parking in the charging space) is passed to the relevant team.
(/sources/en/runbooks/stations.md:23-27)

Important: I can't delete the reservation or waive the fee myself
Removing a reservation and refunding/waiving a cancellation fee require an authorized support operator, so I can't confirm those as done from here. Please submit the request through the app's contact form / customer support so it can be actioned and confirmed. (/sources/en/policies/assistant-operational-boundaries.md:19-27)

To speed up the waiver, include:
- Station name and charger/dispenser number
- Reservation date and start time
- What happened: a non-EV was parked in the charging space, so charging was impossible
- Photos of the blocked space (only if safe to take) and a screenshot of the cancellation-fee notice shown in the app

Background on the cancellation policy itself
- Cancelling before the reservation start time generally incurs no fee; a fee applies once the start time has passed (or shortly after it begins).
- The exact amount varies by reservation. You can check it in the app: Reservations/History > select the reservation > top-right menu > "Details" > scroll to the "Cancellation policy" section.
(/sources/en/runbooks/reservations.md:252)

One caveat: the blocked-space handling above comes from a QA-authored operational runbook that is flagged as time-sensitive, so the support team's current policy takes precedence. The public cancellation policy article is linked in the app's "Cancellation policy" section.

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 4,
    "relevance": 4,
    "consistency": 4,
    "safety": 5,
    "style": 4
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 4,
      "relevance": 4,
      "consistency": 4,
      "safety": 5,
      "style": 4
    },
    "total": 21,
    "reasons": [
      "Covers apology, blocked-space cause, no-fee deletion, alternate station, and feedback.",
      "Adds support-request caveat and cancellation-policy background.",
      "No explicit user format or language constraints were violated.",
      "Minor tension between support will delete and cannot confirm done."
    ],
    "missing_points": [
      "Direct first-person assurance that the reservation is already deleted."
    ],
    "critical_missing_points": [],
    "minor_missing_points": [
      "Direct first-person assurance that the reservation is already deleted."
    ],
    "covered_points": [
      "Apology for inconvenience",
      "Cannot force other vehicles to move",
      "Reservation deletion and no cancellation fee",
      "Use another station today",
      "Share feedback about cones or signage"
    ],
    "constraint_violations": [],
    "notes": "All key points covered; extra caveat and policy background are minor, not materially wrong."
  },
  "autoQaScore": 4,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 4,
  "finalVerdict": "pass"
}

Output

ご不便をおかけし申し訳ございません。

まず前提として、他車両の移動を当社から強制することはできません。そのため、その場での解消が難しい場合は、本日はアプリで空き状況をご確認のうえ、別のステーションのご利用をお願いいたします。

キャンセル料（キャンセルポリシー）については、公式には次の場合に500円が発生する仕組みです。
・予約開始時間または充電開始時間を過ぎてキャンセルした場合
・予約終了時間、または終了時間までにご利用がなかった場合
（/sources/ja/public-help/articles/16819739268249.md:28-34）

したまだい予約開始前であれば、アプリの予約一覧からキャンセルすれば料金は発生しません。予約開始時間を過ぎている場合はご自身ではキャンセルできません（/sources/ja/runbooks/reservations.md:82）。

そのうえで、今回のようにEV以外の車両が駐車していて充電できなかったケースは、カスタマーサポート側で予約を削除し、キャンセル料が発生しないよう対応する運用が示されています（/sources/ja/runbooks/stations.md:27）。ただし、これは内容確認が前提の対応で、このチャット上で削除や不課金の完了をお約束することはできません。確定にはお問い合わせフォームからの申告が必要です。

お問い合わせの際、以下の情報を添えていただくと確認がスムーズです。
・ステーション名と充電器番号
・予約日時
・キャンセルポリシーが表示された画面のスクリーンショット
・可能であれば、他車両が駐車している様子が分かるお写真

なお、コーン設置などの駐車対策へのご意見は担当部署へ共有される運用です。施設側の駐車場運用で駐車されている場合は、店舗・駐車場管理者へあわせてご案内いただくのも有効です。

（参考: /sources/ja/runbooks/stations.md:23-29 ／ 同ランブックは2026-08-17時点の暫定運用を含むため、最終判断は公式サポートの確認が優先となります）

Judge / review

{
  "pass": false,
  "scores": {
    "accuracy": 3,
    "relevance": 4,
    "consistency": 4,
    "safety": 5,
    "style": 4
  },
  "judge": {
    "verdict": "fail",
    "judge_model_verdict": "fail",
    "gate_verdict": "fail",
    "scores": {
      "accuracy": 3,
      "relevance": 4,
      "consistency": 4,
      "safety": 5,
      "style": 4
    },
    "total": 20,
    "reasons": [
      "謝罪と他車両移動強制不可はカバー",
      "別ステーション利用依頼と意見共有もカバー",
      "予約削除・不課金の直接対応約束が不足",
      "チャットでは確定不可と述べて期待回答と異なる",
      "キャンセルポリシー説明がやや冗長",
      "Accuracy score below minimum (3 < 4).",
      "Critical answer points are missing (1)."
    ],
    "missing_points": [
      "当方で予約を削除しキャンセル料が発生しないよう対応するとの直接の約束"
    ],
    "critical_missing_points": [
      "当方で予約を削除しキャンセル料が発生しないよう対応するとの直接の約束"
    ],
    "minor_missing_points": [],
    "covered_points": [
      "ご不便をおかけし申し訳ございません",
      "他車両の移動を当社から強制できない",
      "本日は別のステーション利用依頼",
      "コーン設置など意見は担当部署へ共有",
      "サポート側で予約削除・不課金運用がある"
    ],
    "constraint_violations": [],
    "notes": "主要点は概ねあるが、予約削除と不課金の直接対応を約束していない点が致命的。"
  },
  "autoQaScore": 4,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 4,
  "finalVerdict": "fail"
}