出力

I'm sorry that happened — a snapped cable is a safety hazard, so please stop charging right away and don't keep using that charger.

**Do this now:**

1. **Stop the charging session immediately.** Press the red emergency-stop button on the charger body. This cuts the charging power (the LED will go off). Don't touch the snapped section of cable or any exposed wires — keep children, pets, and other people clear of the area.
2. **Remove the connector only if it's safe to do so.** Once the LED is off, press the release button and pull the connector straight out of the vehicle. If the connector or cord is damaged in a way that makes it unsafe to handle, don't force it — just stay clear of it.
3. **Reset the emergency stop for the next customer.** After the connector is out, turn the red button gently to the right so it returns to its original (white) position — but only if the charger itself is undamaged. Given the cable is broken, the unit should stay out of service.
4. **If you see smoke, sparks, a burning smell, or feel any tingling/shock, move away immediately** and call emergency services. Don't attempt to handle the equipment in that case.

**Then report it to us** so the charger can be inspected and taken out of service. Please include:
- Station name and charger number (left/right side)
- Date and time it happened
- What you saw (wire snapped, cord/connector fell)
- Photos if you can take them safely
- Your reservation/charging session details, so we can check the billing for that session

You can reach us through the PowerX support contact form, or let on-site staff know right away if the station is attended. Please don't try to repair, tape, or reuse the damaged cable, and use a different charger or station for the rest of your charge.

For reference: our guidance is to stop using the charger and prioritize immediate site safety whenever a cable is damaged (see /sources/en/policies/assistant-operational-boundaries.md:28), and the emergency-stop procedure above follows the documented steps (see /sources/en/runbooks/charging-troubleshooting.md:120 and :152).

判定 / レビュー

{
  "pass": false,
  "scores": {
    "accuracy": 2,
    "relevance": 3,
    "consistency": 4,
    "safety": 4,
    "style": 3
  },
  "judge": {
    "verdict": "fail",
    "judge_model_verdict": "fail",
    "gate_verdict": "fail",
    "scores": {
      "accuracy": 2,
      "relevance": 3,
      "consistency": 4,
      "safety": 4,
      "style": 3
    },
    "total": 16,
    "reasons": [
      "Apology and photo-via-contact-form request are present.",
      "Omits the commitment to review the report and reply with how to proceed.",
      "Contradicts expected flow by ordering an immediate stop to charging.",
      "Adds extensive unsupported emergency-stop and reset procedures.",
      "Photo request is diluted among many extra report requirements.",
      "Internal source citations are inappropriate for an end-user reply.",
      "Accuracy score below minimum (2 < 4).",
      "Relevance score below minimum (3 < 4).",
      "Total score below minimum (16 < 20).",
      "Critical answer points are missing (2)."
    ],
    "missing_points": [
      "Does not say the team will review the report and get back to the user on how to proceed.",
      "Contradicts expected guidance by telling the user to stop charging immediately instead of continuing while reporting.",
      "Photo request is buried among many extra required report items rather than being the simple single ask."
    ],
    "critical_missing_points": [
      "Does not say the team will review the report and get back to the user on how to proceed.",
      "Contradicts expected guidance by telling the user to stop charging immediately instead of continuing while reporting."
    ],
    "minor_missing_points": [
      "Photo request is buried among many extra required report items rather than being the simple single ask."
    ],
    "covered_points": [
      "Apologizes for the trouble.",
      "Asks for photos of the cable condition.",
      "Directs the user to the support contact form."
    ],
    "constraint_violations": [],
    "notes": "Covers apology and photo/form but contradicts the expected continue-and-report flow and omits the follow-up promise; heavy unsupported procedural detail."
  },
  "autoQaScore": 3,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 3,
  "finalVerdict": "fail"
}

出力

充電は継続できているように見えても、ケーブルの断線は安全に関わる状態ですので、そのままのご使用はお控えください。

**ご対応のお願い**

1. **充電を中止し、破損した充電器はご利用いただかないでください。** 安全のため、破損のあるケーブルでの充電は避けていただくよう公式ヘルプでご案内しています（/sources/ja/public-help/articles/23462431852825.md:18）。
2. **他の充電器をご利用ください。** 同じステーションの反対側のディスペンサーが空いていればそちらを、使えない場合は別の充電ステーションをご利用ください。
3. **アプリ内のお問い合わせフォームから、ケーブルの破損部分が分かるお写真を添えてご連絡ください。** 内容を確認のうえ、対応方法を折り返しご連絡いたします（/sources/ja/runbooks/stations.md:81）。

なお、充電を途中で止める場合は、充電停止後にコネクタを取り外し、ケーブルをホルダーの正しい位置に戻していただきますようお願いいたします。垂れ下がったままだと、さらなる摩耗や損傷、次のご利用のお客様が躓く恐れがあります（/sources/ja/public-help/articles/39391076082329.md:20-22）。

このたびはご不便をおかけし申し訳ございません。お写真をお送りいただき次第、担当にて確認し対応いたします。

判定 / レビュー

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 25,
    "reasons": [
      "All expected key points are covered: apology, photo via inquiry form, and follow-up contact after review.",
      "Safety advice to stop using the damaged cable is appropriate and source-cited.",
      "Extra guidance (alternative charger, cable return to holder) is relevant and supported.",
      "Natural polite Japanese with clear structure; no format or language violations."
    ],
    "missing_points": [],
    "critical_missing_points": [],
    "minor_missing_points": [],
    "covered_points": [
      "ご不便をおかけしますへのお詫び",
      "お問い合わせフォームからケーブル状態の写真送付依頼",
      "確認のうえ対応方法を折り返しご連絡する旨"
    ],
    "constraint_violations": [],
    "notes": "期待回答の3要点をすべて網羅。安全上の追加案内も出典付きで妥当。日本語・丁寧語も適切。"
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

出力

Please stop using that charger — even though charging is still working, a snapped cable wire is a safety hazard.

What to do now

1. End the session and stop charging. Official PowerX guidance for a damaged cable is to refrain from using it for safety reasons and to use a different charger instead. If you can't stop charging from the app, just unplug the connector once it has released (don't force it), and avoid touching any exposed or frayed wiring, especially with wet hands.
2. Keep the area safe. A cord hanging on the ground can be run over by tires or trip the next user, so if you can do so without touching the damaged part, move it clear of the driving path and warn nearby users.
3. Report it with photos. Send photos that clearly show the condition of the cable (the snapped wire and where the cord to the connector has come loose) through the contact form in the PowerX app. The report is reviewed and you'll be contacted with how to proceed.
4. Include these details in the report so it can be handled in one pass: station name, charger/number of the affected unit, date and time, the connector type, whether the cable still energizes/charges, and any error shown in the app or on the unit.

Please note I can't submit the report, stop the charger remotely, or notify the station operator from here — the in-app contact form is the route that reaches the team who can inspect and take the unit out of service. If you see smoke, smell burning, hear arcing/crackling, or someone has received a shock, leave the area immediately and call emergency services first, then report it afterwards.

Sources: /sources/en/runbooks/stations.md:71-81 (CS-042, this exact case), /sources/ja/public-help/articles/23462431852825.md:14 (official article: stop use, use another charger, send photos), /sources/ja/policies/assistant-operational-boundaries.md:28 (cable damage = stop use, prioritize scene safety and escalation), /sources/ja/public-help/articles/39391076082329.md:22 (hazard from a dangling cable).

判定 / レビュー

{
  "pass": true,
  "scores": {
    "accuracy": 4,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 4
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 4,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 4
    },
    "total": 23,
    "reasons": [
      "Covers sending photos via contact form.",
      "Covers review and follow-up.",
      "Adds useful safety guidance.",
      "Missing explicit apology.",
      "Slightly verbose but clear."
    ],
    "missing_points": [
      "No apology for the trouble."
    ],
    "critical_missing_points": [],
    "minor_missing_points": [
      "No apology for the trouble."
    ],
    "covered_points": [
      "Send photo showing cable condition via contact form.",
      "Report will be reviewed.",
      "User will be contacted on how to proceed.",
      "Stop using damaged cable for safety."
    ],
    "constraint_violations": [],
    "notes": "Core required actions are present; only the apology is missing, which is minor."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

出力

ケーブル内部のワイヤーが切れてコネクタ側のコードが脱落している状態は、感電やショートのおそれがあるため、充電ができていてもご使用はcontinueされないでください。

ご案内する手順は次のとおりです。

1. まず充電を止めて、その充電器の利用を中止してください。アプリの「チャージストップ」で停止していただき、やむを得ず本体側で止めなければならない場合は充電器本体の赤い非常停止ボタンをご利用ください。
2. 切れたコードやコネクタには触れないでください。濡れた手で触ったり、引っ張ったり、無理にホルダーへ戻そうとしないでください。また、次のお客様が引っ掛けたり触れたりしないよう、周囲に注意してその場を離れてください。発煙・火花・異臭・感電の兆候がある場合は、さらに距離を取って安全を最優先にしてください。
3. 他の充電器、または別のステーションをご利用ください。公式にも「安全のため使用はお控えいただき、他の充電器をご利用ください」と案内しています（/sources/ja/public-help/articles/23462431852825.md:20）。
4. アプリ内のお問い合わせフォームから、ケーブルの状態が分かるお写真を添えてご報告ください。あわせて、ステーション名、充電器の番号（左右）、発生日時をお知らせいただけると確認がスムーズです。内容を確認のうえ、対応方法を折り返しご連絡いたします（/sources/ja/runbooks/stations.md:81、/sources/ja/public-help/articles/23462431852825.md:22）。

なお、別拠点へ移動された結果、充電できていないのに料金が発生していた場合は、お問い合わせフォームでお申し出ください。確認のうえ返金含めて対応いたします（/sources/ja/runbooks/charging-troubleshooting.md:136）。この時点でこちらから充電器の停止手配や関係部署への連絡を完了したとはご案内できませんので、実際の点検・復旧はフォームからのご報告を受けてからの対応となります。

判定 / レビュー

{
  "pass": true,
  "scores": {
    "accuracy": 4,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 4,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 24,
    "reasons": [
      "Covers photo submission via inquiry form",
      "Covers will-confirm-and-contact-back commitment",
      "Missing explicit apology phrase",
      "Adds relevant safety guidance for broken cable",
      "Well-structured numbered steps"
    ],
    "missing_points": [
      "Explicit apology (ご不便をおかけします) not present"
    ],
    "critical_missing_points": [],
    "minor_missing_points": [
      "Explicit apology (ご不便をおかけします) not present"
    ],
    "covered_points": [
      "Send photo of cable condition via inquiry form",
      "Will review and contact back with resolution method"
    ],
    "constraint_violations": [],
    "notes": "Core key points covered; only explicit apology missing. Safety additions are appropriate and relevant."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}