Output

Thank you for letting us know, and we're sorry for the trouble.

When the emergency stop (red) button on the charger has been pressed, the unit cannot be used until it is physically released (reset/pulled back), so this needs to be handled by the dealer/store on site — it's not something that can be resolved from the charger or app side.

Here's what we will do:

1. We will contact the store/dealer at the site and request the red-button reset, including instructions on how to release it.
2. In some cases, the charger can be restored remotely without an on-site visit, so we will check whether that's possible first.
3. If the store is currently closed, we will arrange to contact them again on the next business day and follow up with you.

One more thing to note: the emergency stop can sometimes be triggered on both DU1 and DU2 at the same time, so even if one side appears normal, please don't rely on it — we'll ask the store to check and reset both units.

We apologize for the inconvenience, and we'll take care of the reset request with the site right away.

(Reference: /sources/en/runbooks/charging-troubleshooting.md:425-434)

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 5,
    "relevance": 5,
    "consistency": 5,
    "safety": 5,
    "style": 5
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 5,
      "relevance": 5,
      "consistency": 5,
      "safety": 5,
      "style": 5
    },
    "total": 25,
    "reasons": [
      "All expected key points are covered: dealer/store release, contact with instructions, possible remote restore, and handling after reopening.",
      "DU1/DU2 dual-trigger caveat from the user prompt is explicitly addressed.",
      "Answer is polite, well structured, and directly on task with no off-topic content.",
      "No contradictions; remote-restore is correctly framed as a check before on-site reset."
    ],
    "missing_points": [
      "Explicit 'during business hours' timing for contacting the store is implied via the closed/next-business-day case rather than stated directly."
    ],
    "critical_missing_points": [],
    "minor_missing_points": [
      "Explicit 'during business hours' timing for contacting the store is implied via the closed/next-business-day case rather than stated directly."
    ],
    "covered_points": [
      "Red emergency-stop button must be released by the store/dealer on site.",
      "PowerX will contact the store/dealer with instructions to release it.",
      "Charger may be restorable remotely in some cases.",
      "If the store is closed, handling resumes on the next business day.",
      "Both DU1 and DU2 can be triggered and both should be checked/reset."
    ],
    "constraint_violations": [],
    "notes": "All key points present with correct semantics; only the explicit business-hours phrasing is implicit. Pass."
  },
  "autoQaScore": 5,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 5,
  "finalVerdict": "pass"
}

Output

ご不便をおかけしており、申し訳ございません。これは充電器の非常停止（赤）ボタンが押し込まれた状態です。以下のとおりご案内いたします。

**解除方法（その場で試せる操作）**
- 赤い非常停止ボタンを右へ軽く回すと解除され、ランプが白色に戻ります。白色に戻れば、充電（または充電完了後のコネクタ取り外し）が可能です。
- DU1・DU2の両方が投下されている場合は、それぞれのボタンについて同じ操作を行ってください。

**当社からの対応**
- ただちに店舗／ディーラーへ架電し、赤ボタンの引き戻し（解除）作業を依頼いたします。その際、解除方法もあわせて案内します。
- リモートリセットで復旧できる場合もあります。
- 店舗が定休日の場合は、翌営業日以降に改めて連絡のうえ、解除を依頼します。

**それまでの間**
- 隣の充電器が空いていれば、そちらをご利用いただくことも可能です。
- なお、ボタンに貼られたシートの交換が必要な場合は、送付先を確認のうえ当社で手配いたします。

まずはお近くで赤いボタンを右に回していただく操作をお試しいただけますと幸いです。解除できない場合や、店舗への連絡をご希望の場合は、その旨をお知らせください。当社から店舗／ディーラーへの連絡・依頼を進めます。

（参考: /sources/ja/runbooks/charging-troubleshooting.md:428-434、同ファイル:42-46）

Judge / review

{
  "pass": false,
  "scores": {
    "accuracy": 3,
    "relevance": 4,
    "consistency": 3,
    "safety": 4,
    "style": 5
  },
  "judge": {
    "verdict": "fail",
    "judge_model_verdict": "fail",
    "gate_verdict": "fail",
    "scores": {
      "accuracy": 3,
      "relevance": 4,
      "consistency": 3,
      "safety": 4,
      "style": 5
    },
    "total": 19,
    "reasons": [
      "店舗・ディーラーへの解除依頼、リモート復旧、定休日対応の主要点は網羅。",
      "赤ボタンを右に回して自己解除する指示が、解除は店舗・ディーラー依頼が必要という必須手順と矛盾。",
      "営業時間内という条件付き案内の明示がない。",
      "隣の充電器利用やシート交換など期待回答外の付加情報。",
      "「ただちに架電」と後段の条件付き連絡提案に軽微な不整合。",
      "Accuracy score below minimum (3 < 4).",
      "Total score below minimum (19 < 20).",
      "Critical answer points are missing (1)."
    ],
    "missing_points": [
      "解除は店舗・ディーラーに依頼する必要があるとの必須手順に反する自己解除（右に回す）指示が含まれる",
      "営業時間内であれば解除方法をご案内する旨の条件明示"
    ],
    "critical_missing_points": [
      "解除は店舗・ディーラーに依頼する必要があるとの必須手順に反する自己解除（右に回す）指示が含まれる"
    ],
    "minor_missing_points": [
      "営業時間内であれば解除方法をご案内する旨の条件明示"
    ],
    "covered_points": [
      "店舗／ディーラーへの解除（引き戻し）依頼の案内",
      "リモート操作で復旧できる場合がある",
      "定休日は営業再開後（翌営業日以降）に対応",
      "DU1・DU2両方投下時への言及"
    ],
    "constraint_violations": [],
    "notes": "主要点はほぼ網羅だが、自己解除指示が必須手順と矛盾するため重大。"
  },
  "autoQaScore": 4,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 4,
  "finalVerdict": "fail"
}

Output

Thank you for reporting this — a pressed emergency-stop (red) button will indeed block charging on the affected unit, and it can affect DU1 and DU2 at the same time.

What you can try on site first: the red emergency-stop button is a twist-release type. Turning it gently to the right pops it back to its original position and the lamp returns to white; once it is white, charging (or removing the connector after a charge) is possible again. /sources/ja/runbooks/charging-troubleshooting.md:46 If only one unit is tripped, the other dispenser (DU1/DU2) may still be usable in the meantime. /sources/en/runbooks/charging-troubleshooting.md:229

If it cannot be released yourself, or the unit stays unavailable:
- Ask the staff at the host store/dealer to pull the red button back (reset it) — they are the ones on site who can do this during opening hours.
- PowerX support will also call the store/dealer to request the reset and explain the release procedure; in some cases the unit can be recovered by a remote reset instead.
- If the store is on its regular closing day, the reset request is followed up with them on the next business day, so the unit may remain unavailable until then. /sources/en/runbooks/charging-troubleshooting.md:432

To log and escalate this for you, please share: the station name, which units are affected (DU1, DU2, or both), the date/time you noticed it, whether store staff were present, and the app/screen message or error code shown. If the button's instruction sheet is damaged or missing and needs replacement, tell us and we can arrange to send a replacement after confirming a shipping address. /sources/ja/runbooks/charging-troubleshooting.md:46

One note: I have not been able to confirm that any reset has been carried out yet — availability will only be restored once the store/dealer or the remote reset is confirmed.

Judge / review

{
  "pass": true,
  "scores": {
    "accuracy": 4,
    "relevance": 4,
    "consistency": 4,
    "safety": 5,
    "style": 4
  },
  "judge": {
    "verdict": "pass",
    "judge_model_verdict": "pass",
    "gate_verdict": "pass",
    "scores": {
      "accuracy": 4,
      "relevance": 4,
      "consistency": 4,
      "safety": 5,
      "style": 4
    },
    "total": 21,
    "reasons": [
      "All four expected key points are covered: store/dealer release, PowerX contacting store, remote reset possibility, and handling after closure.",
      "The twist-release self-help suggestion adds tension with the expected answer's firm 'needs to be released by store/dealer' framing.",
      "Extra logging/escalation details are relevant but go beyond the expected scope.",
      "No format or language violations detected."
    ],
    "missing_points": [
      "Expected answer frames release strictly as store/dealer responsibility; model adds self-service twist-release as a first step."
    ],
    "critical_missing_points": [],
    "minor_missing_points": [
      "Expected answer frames release strictly as store/dealer responsibility; model adds self-service twist-release as a first step."
    ],
    "covered_points": [
      "Red e-stop must be released by store or dealer",
      "PowerX contacts store/dealer during business hours with instructions",
      "Remote reset possible in some cases",
      "If store closed, handled on next business day"
    ],
    "constraint_violations": [],
    "notes": "All key points present; minor tension from self-help twist-release suggestion vs. strict store/dealer-only framing."
  },
  "autoQaScore": 4,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 4,
  "finalVerdict": "pass"
}

Output

DU1・DU2の非常停止（赤）ボタンが投下され、充電器が利用できません。ディーラーまたは店舗へ解除（引き戻し）の依頼をしてください。

Judge / review

{
  "pass": false,
  "scores": {
    "accuracy": 2,
    "relevance": 4,
    "consistency": 4,
    "safety": 5,
    "style": 4
  },
  "judge": {
    "verdict": "fail",
    "judge_model_verdict": "fail",
    "gate_verdict": "fail",
    "scores": {
      "accuracy": 2,
      "relevance": 4,
      "consistency": 4,
      "safety": 5,
      "style": 4
    },
    "total": 19,
    "reasons": [
      "Covers basic instruction to contact dealer/store for reset",
      "Misses PowerX guidance during business hours",
      "Misses remote operation possibility",
      "Misses closed-store handling procedure",
      "Answer essentially restates user's problem without substantive guidance",
      "Accuracy score below minimum (2 < 4).",
      "Total score below minimum (19 < 20).",
      "Critical answer points are missing (3)."
    ],
    "missing_points": [
      "PowerX will guide reset method during store/dealer business hours",
      "Remote operation may restore the charger",
      "If store/dealer is on regular holiday, handling occurs after reopening"
    ],
    "critical_missing_points": [
      "PowerX will guide reset method during store/dealer business hours",
      "Remote operation may restore the charger",
      "If store/dealer is on regular holiday, handling occurs after reopening"
    ],
    "minor_missing_points": [],
    "covered_points": [
      "Request dealer/store to reset the emergency stop button",
      "Acknowledges DU1/DU2 both may be affected"
    ],
    "constraint_violations": [],
    "notes": "Answer only echoes user request; omits 3 critical guidance points about what happens next."
  },
  "autoQaScore": 4,
  "manualScore": null,
  "manualVerdict": null,
  "manualReasons": [],
  "manualNotes": null,
  "finalScore": 4,
  "finalVerdict": "fail"
}